ThemeMakers

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411 comments found.

Dylan85

Dylan85 Purchased

I have set up the theme and everything is working nicely, except for one issue I’ve come across. I have a portfolio with lots of items (150+), but when I upload these items in the “Folio Items” section of the portfolio piece, the items aren’t being saved. The first 155 items are saved, but anything after that disappears when the post is updated.

Can you tell me, is there a limit set on the number of “folio items” that can be uploaded? Is the limit set by number of items or by total size of all items? Where can I find the limit in the code to adjust it to allow for more items?

Thanks,

JackTM

JackTM Author Team

Hi there,

There should not be any limitation for folio items, I would suggest you creating an account on our forum, submit a ticket there so our support guys could investigate on this issue and will help you getting it fixed.

Regards, Jack

Dylan85

Dylan85 Purchased

I have asked on the forum as well, unfortunately the support team doesn’t seem to be too active there and I haven’t received any indication that the problem is being looked into.

JackTM

JackTM Author Team

Hi there,

Sorry for delayed reply, It usually takes 24-48 business hours to get a respond from the support team. We have replied to your post on the forum and advised you as per my initial respond to your inquiry here to submit a ticket with all access details, so we could troubleshoot in order to find out why its happening on your website and will do our best to help you getting it fixed.

Regards, Jack

hello i bought the almera them…but i cant registrate as a user for supportticket…it wont recognize mu purchasecode. My email: info@paulgrefkens.nl

Thanks for letting us know about that, something has changed in envato API, so no one is able to register at the moment, unfortunately. We’re working hard on this right now, please be patient, we’ll let you know when it’s working again.

Regards, Alex

Hi, I have two questions about your beautiful theme:

1.In gallery “3 columns” or “4 columns”, is it possible to display the category filter in another way, that all the options will be on screen together, like a menu, radio buttons or a select box that is higher and shows it all.

2.In gallery (thumbnails), is it possible that the images will not be links to the lightbox, that they will not be links at all? I’m thinking of using it for showing clients logos and do not need the option to open them in a lightbox.

Thanks Michal

Hi there,

Thank you for your interest in our theme.
1)Due to original design the “3 columns” and “4 columns” layout was developed with having filter at that specific place and there is no option to alter its position, however you can adjust that in accordance to your specific needs via altering default source files which involves custom work.
2) The lightbox feature could not be disabled optionally, but yes its posible and you would be able to remove that via altering its php file.

Regards, Jack

Thanks you Jack for your fast reply.

You are always welcome.

Regards, Jack

Hi there, I recently updated the Almera Theme a few days and go and now I can’t see any of my pictures on the site. Can you please help, this is very urgent. I’ve also sent you an email giving more details. I’d really like some immediate help!! Thanks.

Hi there,

Please be aware we provide support via ticket so we would recommend you creating an account on our forum, submit a ticket there by clicking on the “Support tickets” button on the top right side there and our support guys would be glad to assist you with any theme issues you’ve faced.

Regards, Jack

Hi Jack, Can you please respond quicker to my messages on the forum because all the work I’ve done to edit the site to how I need it to be has been ruined and reset. Please respond!!!!

ALL tickets are being handled and replied in accordance to the tickets queue.

Regards, Jack

What’s going on with your support… You moved to a new support forum, but it’s not working. I have trouble resetting my password… So I really need your support, but it’s now the second week that I’m trying to get your support – no luck for me… ticket no. #MLW-441-64990

What kind of issue do you experience with the resetting the password? What email have you used for creating an account there? And why do you inform about it just now after two weeks?

Regards, Jack

After 2 weeks? Because I was waiting patiently for you to help me… Resetting password? When you ask to reset your password, in case this password is forgotten, you put your mail and you get a message that an E-mail would be sent to you so you would be able to login. I received no mails! I’m not going to write my mail here but you can get it from the ticket #MLW-441-64990

You had to let us know that you experience issues creating an account right away instead of unreasonably waiting for two weeks since you were advised that we are no longer use our old ticket system, anyway we will check whats going on with your account there and will email you with the updates.

Regards, Jack

lenakosa

lenakosa Purchased

nice clean theme and quick support. thanks!

JackTM

JackTM Author Team

Hi there,

You are very welcome and thank you for taking the time to share your feedback.

Regards, Jack

Presley

Presley Purchased

When clicking the Browse button for Fonts in the Theme Options screen, I get an error and the page/popup does not load. Unable to choose any alternative Google Fonts. Please advise.

“Error: TypeError: fonts is null Source File: http://friocanon.com/2015/wp-content/themes/almera/admin/js/general.js?ver=4.2.3 Line: 227”

JackTM

JackTM Author Team

Hi there,

Please be aware we provide support via ticket so we would recommend you creating an account on our forum, submit a ticket there by clicking on the “Support tickets” button on the top right side there and our support guys would be glad to assist you with any theme issues you’ve faced.

Regards, Jack

We buy Almera to our company website . We discover an error in the video playback mode responsive and we contacted through a ticket in the support department . We have responded quickly and very professional defiintivamente solving the problem. Thanks Jack

JackTM

JackTM Author Team

Hi there,

You are always welcome and thank you for taking the time to share your feedback.

Regards,
Jack

nancy1of1

nancy1of1 Purchased

I’ve been trying to open a ticket and log in to my account and I can’t remember my username so I tried to register and it says my purchase code is not working but and that my email doesn’t exist but you’ve emailed me before to that email… how can I get in. the video post is not workign properly for me.

Thanks, Nancy

JackTM

JackTM Author Team

Hello Nancy,

Sorry, where exactly you’ve been trying to open a ticket? Have you tried creating an account on our forum?

Regards, Jack

nancy1of1

nancy1of1 Purchased

Yep, that is where I was trying to sign in and then again where I was trying to register. It said that my purchase code has aready been attached to an account. Which makes sense because I’ve requested assistance before. Where can I resolve this?

it doesn’t recognize my email

I.e. see below

agents will get back to you as soon as possible. For your records, the details of the ticket are listed below. When replying, please make sure that the ticket ID is kept in the subject line to ensure that your replies are tracked appropriately.

Ticket ID: WEQ-617-48470
Subject: remove portfolio animation and rollover icon ?
Department: Customer Support (WordPress Themes)
Type: Issue
Status: Open
Priority: Normal
JackTM

JackTM Author Team

Hello Nancy,

Please check your email box, we have emailed you with your account credentials for accessing our support forum where you submit a ticket.

Regards, Jack

miam00

miam00 Purchased

Hi there, I had been using the original theme when my hosting had an issue and control panel corrupted. Luckily they have a backup of database & all files which I have downloaded. Is there any way for me to install the latest version of the theme then restore file structure & database at all?

Kind Regards

Gary

JackTM

JackTM Author Team

Hi there,

It would be easier to restore your website with all the original backup files you have in order to get it to the original condition and the just update the theme and plugins files to the latest version.

Regards, Jack

Quick question concerning portfolio images. Can one upload a separate thumbnail image for a portfolio piece? We’ve come across portfolio themes that force you to use the same full-size cropping of a portfolio piece as the thumbnail, and it poses constraint issues.

Thanks in advance

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