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I have set up the theme and everything is working nicely, except for one issue I’ve come across. I have a portfolio with lots of items (150+), but when I upload these items in the “Folio Items” section of the portfolio piece, the items aren’t being saved. The first 155 items are saved, but anything after that disappears when the post is updated.
Can you tell me, is there a limit set on the number of “folio items” that can be uploaded? Is the limit set by number of items or by total size of all items? Where can I find the limit in the code to adjust it to allow for more items?
There should not be any limitation for folio items, I would suggest you creating an account on our forum, submit a ticket there so our support guys could investigate on this issue and will help you getting it fixed.
I have asked on the forum as well, unfortunately the support team doesn’t seem to be too active there and I haven’t received any indication that the problem is being looked into.
Sorry for delayed reply, It usually takes 24-48 business hours to get a respond from the support team. We have replied to your post on the forum and advised you as per my initial respond to your inquiry here to submit a ticket with all access details, so we could troubleshoot in order to find out why its happening on your website and will do our best to help you getting it fixed.
i bought the almera them…but i cant registrate as a user for supportticket…it wont recognize mu purchasecode. My email: email@example.com
Thanks for letting us know about that, something has changed in envato API, so no one is able to register at the moment, unfortunately.
We’re working hard on this right now, please be patient, we’ll let you know when it’s working again.
I have two questions about your beautiful theme:
1.In gallery “3 columns” or “4 columns”, is it possible to display the category filter in another way, that all the options will be on screen together, like a menu, radio buttons or a select box that is higher and shows it all.
2.In gallery (thumbnails), is it possible that the images will not be links to the lightbox, that they will not be links at all? I’m thinking of using it for showing clients logos and do not need the option to open them in a lightbox.
Thank you for your interest in our theme.
1)Due to original design the “3 columns” and “4 columns” layout was developed with having filter at that specific place and there is no option to alter its position, however you can adjust that in accordance to your specific needs via altering default source files which involves custom work.
2) The lightbox feature could not be disabled optionally, but yes its posible and you would be able to remove that via altering its php file.
Thanks you Jack
for your fast reply.
You are always welcome.
Hi there, I recently updated the Almera Theme a few days and go and now I can’t see any of my pictures on the site. Can you please help, this is very urgent. I’ve also sent you an email giving more details. I’d really like some immediate help!! Thanks.
Please be aware we provide support via ticket so we would recommend you creating an account on our forum, submit a ticket there by clicking on the “Support tickets” button on the top right side there and our support guys would be glad to assist you with any theme issues you’ve faced.
Hi Jack, Can you please respond quicker to my messages on the forum because all the work I’ve done to edit the site to how I need it to be has been ruined and reset. Please respond!!!!
ALL tickets are being handled and replied in accordance to the tickets queue.
What’s going on with your support… You moved to a new support forum, but it’s not working. I have trouble resetting my password… So I really need your support, but it’s now the second week that I’m trying to get your support – no luck for me… ticket no. #MLW-441-64990
And it’s a really big issue, because images uploaded to gallery aren’t displayed…
What kind of issue do you experience with the resetting the password? What email have you used for creating an account there? And why do you inform about it just now after two weeks?
After 2 weeks? Because I was waiting patiently for you to help me…
Resetting password? When you ask to reset your password, in case this password is forgotten, you put your mail and you get a message that an E-mail would be sent to you so you would be able to login. I received no mails! I’m not going to write my mail here but you can get it from the ticket #MLW-441-64990
You had to let us know that you experience issues creating an account right away instead of unreasonably waiting for two weeks since you were advised that we are no longer use our old ticket system, anyway we will check whats going on with your account there and will email you with the updates.
nice clean theme and quick support. thanks!
You are very welcome and thank you for taking the time to share your feedback.
When clicking the Browse button for Fonts in the Theme Options screen, I get an error and the page/popup does not load. Unable to choose any alternative Google Fonts. Please advise.
“Error: TypeError: fonts is null
Source File: http://friocanon.com/2015/wp-content/themes/almera/admin/js/general.js?ver=4.2.3
We buy Almera to our company website . We discover an error in the video playback mode responsive and we contacted through a ticket in the support department . We have responded quickly and very professional defiintivamente solving the problem.
You are always welcome and thank you for taking the time to share your feedback.
I’ve been trying to open a ticket and log in to my account and I can’t remember my username so I tried to register and it says my purchase code is not working but and that my email doesn’t exist but you’ve emailed me before to that email… how can I get in. the video post is not workign properly for me.
Sorry, where exactly you’ve been trying to open a ticket? Have you tried creating an account on our forum?
Yep, that is where I was trying to sign in and then again where I was trying to register. It said that my purchase code has aready been attached to an account. Which makes sense because I’ve requested assistance before. Where can I resolve this?
it doesn’t recognize my email
I.e. see below
agents will get back to you as soon as possible. For your records, the details of the ticket are listed below. When replying, please make sure that the ticket ID is kept in the subject line to ensure that your replies are tracked appropriately.
Ticket ID: WEQ-617-48470
Subject: remove portfolio animation and rollover icon ?
Department: Customer Support (WordPress Themes)
Please check your email box, we have emailed you with your account credentials for accessing our support forum where you submit a ticket.
Hi there, I had been using the original theme when my hosting had an issue and control panel corrupted. Luckily they have a backup of database & all files which I have downloaded. Is there any way for me to install the latest version of the theme then restore file structure & database at all?
It would be easier to restore your website with all the original backup files you have in order to get it to the original condition and the just update the theme and plugins files to the latest version.
Quick question concerning portfolio images. Can one upload a separate thumbnail image for a portfolio piece? We’ve come across portfolio themes that force you to use the same full-size cropping of a portfolio piece as the thumbnail, and it poses constraint issues.
Thanks in advance
Thank you for interest in our theme. Yep in our Almera WP theme we have implemented an option to upload and set a separate thumbnail image for each folio image.
Hello, I have a question about the gallery filter. I have a gallery with 3 categories items mixes in it – Categories are: Branding, Merchandising and packaging. I see the filter select box shows the categories name ordered by a b c . meaning Branding is first. I wish the Packaging to be the first one in the filter box list, it possible to give them a different order? I tried changing the slug name but it didn’t do anything.
Sorry, but you are not indicated as the theme buyer and due to policy we provide support only for our customers who purchased the theme. Please be aware that we provide support via tickets and if you have purchased the theme indeed please find the Purchase ID and create an account on forum, submit a ticket there and our support guys would be glad to assist you with your inquiries.
Ok, I will place the ticket, thanks
Yep, you are welcome.
Hi, Some presale questions.
Is the portfolio organised into categories? do they have unique url? Is it possible to have a home left sidebar (with menu, recent post and other widgets)?
Thank you for your interest in our theme. Yep, the folios are organized into categories. The theme has 3 folio templates which are presented on the demo preview and on these folio templates you are not able to add sidebar but you can use a default page template on your home page and set the sidebar there, and the menu was developed to be displayed on the top right side.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
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