119 comments found

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
  • United States
EChiara Purchased

Since no one has responded in 5 days, I thought I should register on your support site. However, once I registered, I was informed that I would receive a confirmation email which would validate my account. This confirmation email never arrived, so I am unable to log in to your support page. Please let me know how I should proceed. Thanks.

ThemeMakers

Please let me know your email, I’ll activate it for you manually then.

EChiara
EChiara Purchased

My email is ernie [at] boostforward [dot] com. Thanks.

ThemeMakers

Unfortunately I can’t find that email address neither in our tickets system, nor in our support forums. Please proceed to register there if you want to get any support.

Regards, Alex

  • Exclusive Author
  • Romania
  • Sold between 1 000 and 5 000 dollars
  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

Hello ThemeMakers,

I have a quick question regarding implementing a video player. Can i include http://www.videojs.com/ in the Image Gallery?

Thanks in advance, Leonard

ThemeMakers

Hi Leonard,

I’d suggest you to register in our support system and submit a ticket there for getting qualified assistance. Our managers will gladly help you to solve the problem.

Regards, Alex

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 0-1 years
  • Italy

question before purchasing
will that template support comments and rating for each photo?
thank you rgds DomGarga

ThemeMakers

Hi DomGarga,

Thanks for your interest in purchasing one of our themes, really appreciate that. The answer would be “yes”, you could turn on/off this feature in case you need that.

Regards, Alex

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years
frano8 Purchased

Hi Guy’s,

Using the almera theme on a new build and just wondered if there is any reason that the jQuery/JS packaged with the file won’t work out of the box? My toggles & accordions aren’t working and neither is the gmap plugin that came packaged with the theme. Just for clarification purposes the toggles & accordions on the elements.html page written by yourselves as a template aren’t functional either. Have tested this on xampp and also on linux server under ip address and a domain. I can obviously add in jQuery UI and code these myself but i would prefer to use the pre-packaged ones that i have already paid for. Any help appreciated. Thanks.

Nathan

ThemeMakers

Hi Nathan,

The template works well on a web server, please just try to upload it and check.

Regards, Alex

Default-user
frano8 Purchased

Hi Alex,

Definitely not working on server, tested on 3 seperate accounts as well as locally on xampp, here is a link—> http://buffalowebdesign.co.uk/development/almera/elements.html

Cheers, Nathan

Default-user
frano8 Purchased

That’s a completely fresh install by the way,

Cheers, Nathan

ThemeMakers

Hi Nathan,

I’m not sure that you uploaded every file from the template pack there. Because my console shows there are up to 10 script files missed there. Please double check and make sure you uploaded the whole template, not just part of it.

Regards, Alex

Default-user
frano8 Purchased

Hi Alex,

Checked the JS directory and you are correct, in my original download folder they were also missing so must have been a corrupt download or skipped a few files on extraction of the zip, got a fresh download and extracted and it contains the JS, everything now working, thanks for your help, can’t believe I didn’t spot it myself =/ palmface

Cheers, Nathan

ThemeMakers

Glad you managed all that stuff ;)

Regards, Alex

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi,

How can I duplicate the masonry gallery. Seems like it doesn’t work if I duplicate the page. I need to have three different galleries using this style.

Thanks.

ThemeMakers

Hi there,

I’d suggest you to register in our support system and submit a ticket there for getting qualified assistance. Our managers will gladly help you to solve the problem.

Regards, Alex

  • Bought between 50 and 99 items
  • Has been a member for 5-6 years

It’s hard to say as I really like the design of this template but I am very disappointed!!! Bought this HTML template after testing the Wordpress version. At my surprise this version is really not responsive on the Ipad. where the one on Wordpress is perfectly working!!!

Just waisted the money and time… unless you can have a fix asap as I need to deliver to customer tomorrow night!

Thanks for your prompt attention

Default-user

update: after making more test i realize that the issue is only on Ipad with Safari… work perfectly with Ipad Chrome… Still need a fix as most of people who are using Ipad use Safari. please advise. thanks

ThemeMakers

Hi there,

I’d suggest you to register in our support system and submit a ticket there for getting qualified assistance. Our managers will gladly help you to solve the problem.

Regards, Alex

  • Bought between 50 and 99 items
  • Has been a member for 5-6 years

Hi, How can I make the index page (meaning the first page we see when we get to the site) loading the fullscreen slideshow instead of the grid pics?

thanks!

ThemeMakers

Hi there,

I’d suggest you to register in our support system and submit a ticket there for getting qualified assistance. Our managers will gladly help you to solve the problem.

Regards, Alex

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
Joheymi Purchased

I purchased this theme yesterday and it does not install in the newest version of wordpress. I have tried it on a mac and on a Pc and in different browsers and it still give me the message to try again. What can I do to resolve this?

ThemeMakers

As I see, you’ve purchased site template instead of Wordpress theme. Please be more attentive when you purchase themes.

Regards, Alex

  • Australia
  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Sold between 1 000 and 5 000 dollars

Hi, just wondering where I can configure the email address that the Contact Form goes to?

Thanks in advance, tarryn

ThemeMakers

Hi Tarryn,

Please check the template’s docs, there is an information about that.

Regards, Alex

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years

Hello, thanx for the nice work. How can I change the Logo from text to a JPG image ?

Thanx in advance, Imad

ThemeMakers

Hi there,

I’d suggest you to register in our support system and submit a ticket there for getting qualified assistance. Our managers will gladly help you to solve the problem.

Regards, Alex

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi I have placed on this website App Engine, but contact submit button, you can not perform, no action. That is what I want attention?

ThemeMakers

Hi there,

I’d suggest you to register in our support system and submit a ticket there for getting qualified assistance. Our managers will gladly help you to solve the problem.

Regards, Alex

  • Bought between 10 and 49 items
  • Has been a member for 6-7 years

I see that you have SEO tools included in this theme. However, will there be any issues if I install ALL In One SEO pack plugin and use that instead?

ThemeMakers

Hi there,

Please make sure that you’re posting your question in proper item, because here is the site template, not a wordpress theme. If you want to ask something about our wordpress theme please navigate to it by clicking this link. As I know the installing separate plugin like all in one will not affect to our extension. But why do you need it if it uses the same functionality as our inbuilt one?

Regards, Alex

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Be carefull with upgrading to new versions of WP (3.8.2, etc) with this theme!!! All configuration will be lost. Contact forms missing. And creators should update their theme to work accurately with new versions of WP admin panel.

But I am sure it will be the same issue everytime and every few WP version upgrades :(

ThemeMakers

I’ve just noticed that your comment should belong to other item. Answered your question there.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

do i need to be a programmer to use this template?

ThemeMakers

It depends on your needs. If you need something special then you do. But in case you need just make a few content changes – then you don’t ;)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Purchased this template last month and have been customizing for a client. The support has been great so far with most responses being very quick. Once a ticket is opened, I’ve gotten a response within an hour of my initial question.

Fairly easy template to work with and even easier with decent support to back it up. Thanks! :)

ThemeMakers

Hi there,

Thanks for your great feedback here, much appreciate that! But it seems you wanted to put it into Wordpress theme dashboard ;)

Regards, Alex

  • Bought between 50 and 99 items
  • Has been a member for 5-6 years
70plus2 Purchased

How can I add video to the HTML version?

ThemeMakers

Hi there,

I’d suggest you to register in our support system and submit a ticket there for getting qualified assistance. Our managers will gladly help you to solve the problem.

Regards, Alex

Default-user
70plus2 Purchased

Also registered on the support page and did not receive the email. My email address is chris (at) 70plus2 (dot) com

ThemeMakers

I’ve just checked the support system and there is no such user there, please make sure that you’ve been trying to register in our support system.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello, Your theme is fantastic, very powerful and customisable. But i’m lost, totaly lost. I spend 3 hours in your doc and options. And it has been driving me crazy.

I just want to have THIS HOMEPAGE

http://themeforest.net/item/almera-responsive-portfolio-wordpress-theme/full_screen_preview/5350075

And not a feed of posts.

I’m looking for a step by step tutorial, i found nothing about that in the whole help support. Please help me. Thanks.

Default-user

I just spent another afternoon on it and it’s a real Rube Goldberg machine. I’ve had enough in fact. Either you provide me with a simple step by step installation, or I require a refund. I’m a UX designer, and from this point of view, the way you sell the theme (customizable, powerful, etc. which I don’t doubt but can’t find) and the way you see it WP menus is just a scam. Regards.

ThemeMakers

Hey Viatic,

As I can see, you have never purchased our Almera site template. Please verify your purchase by writing us an email via contact form on our profile page to get any further support.

Regards, Alex

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
fjaffer Purchased

How do i upload this template into my wordpress ? Fayros

ThemeMakers

You can’t do that, because this is site template, but not a Wordpress theme. If you need it in Wordpress, please navigate to Wordpress category and look for Almera theme there.

Regards, Alex

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I just purchased this and realized that this is a site template and not a wordpress theme. Can I purchase the wordpress theme and put the $15 towards that purchase? I have no use for a site template. Thanks. kerri

Default-user

I just bought the wordpress theme. If you can issue a refund for the other it would be greatly appreciated. thanks!

ThemeMakers

Unfortunately we are not responsible for refunds due to themeforest terms of use.

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