This author's response time can be up to 1 business day.
How can I modify the color of the (play) pink icon and the loading color icon ?
Please submit a ticket in our support ticket system and our support guys will provide you with the detailed instructions on how to change these elements.
I would like to change the color of the theme. Complete # ff8b84 in a different color.
Is there a guide, where the corresponding changes must be made.
I would suggest you submitting a ticket in our support system and our support guys would provide you with detailed instructions on how to change the color scheme.
Hi. Any way to add a down arrow ? to the right side of the responsive nav box? Similar to how the magnifying glass is to the right of the search box. Thanks.
Sure it could be added additionally but it requires custom coding since the default template design does not have this arrow. The template is fully customizable and you could add any changes you like in order to suit your specific needs, it only depends on your coding skills.
I don’t see the styling of the responsive nav box in style.css. Where in the code would I find this?
You are always welcome, please submit a ticket in our support system and our support guys would be glad to assist you regarding this matter.
The scroll it doesn’t work in navigator chrome google. Example http://nowme.es/nova/
I have checked your website and the scroll seems working properly, we have received your ticket so lets follow up on this issue via ticket please.
Hello, May I apply this theme to Chinese?
Yes sure, the theme is translation ready and you can through .PO files. If you would experience any issues with it please submit a ticket in our support ticket system and our support guys would be glad to assist regarding this matter.
When I install this theme, I can not use /wp-admin to access the administrator page to edit it. Could you help me? Thanks.
Have you used our demo content installation? If you did so then you need to use demo for username for username and password as highlighted in the theme documentation, If that’s not the case then please send a ticket and our support guys would be glad to help you solving the issue you have faced.
So sorry to bother you again. Would you please tell me the way to install the download package. Thanks very much.
All instructions are located in the Help folder within the theme bundle. For more detailed info and further assistance please submit a ticket in our support ticket system and our support guys would provide you with all required info.
I download the whole package, but it is lack of a stylesheet and a template.
As per my recommendation above – PLEASE submit a ticket in our support ticket system since we provide support only via tickets.
I have one question about the social-icons.
I missed the Instagram icon.
The template, use the „Stumble Upon“-Icon (for Instagram).
Have you a solution for me.
Thanks for your help
The instagram icon is included, anyway we have received your ticket and it was replied already, lets keep in touch via ticket please.
An error during installation:
The following themes are installed but incomplete. The theme must have a stylesheet and a template.
regular-version / css template is not found. Remove
Oops! I bought your template is not for Wordpress. You can issue the refund and buy another your template? http://themeforest.net/item/almera-responsive-portfolio-wordpress-theme/5350075?WT.oss_phrase=&WT.oss_rank=3&WT.z_author=ThemeMakers&WT.trending=trending&WT.ac=search_list
I would recommend you submitting a ticket in our support ticket system and our support guys would be glad to help you solving any theme issues you’ve faced.
In regards to the refund request please follow this link for the refund policy information.
Hello, nice tempate, but a question: if I try to add more pics on a gallery like in the homepage the layout breaks. Isn’t possible to add more photos w/o such errors? Since I am a photographer i hope to have new pics every year. Thanks
sorry, forget my question, i solved. thanks anyway
Thanks for your feedback and the updates provided, For further reference please be aware that we provide support via ticket system so if any issues arise please send your inquiries via our support ticket system and our support guys would be glad to assist.
Hi, how much do you charge to install the wordpress theme with demo content? and how much would you charge to install theme on a production environment? Thanks, K
if i give you access to hosting account
Well that’s pretty much simple process and theme comes with the video instructions for demo content installation, but if any issues arise you can always contact our dev guys via our support ticket system and they would be glad to assist.
thanks Jack, how much would you guys charge to add a band at the top of the site with a clickable number, also is there the possibility of creating a clickable number on the contact us page, this is for a make up artist client so thinking of user experience on mobile especially. Thanks, K
You are always welcome, first of all let me point out that you have purchased the Almera HTML template which could not be installed through Wordpress and if you are willing to use the Wordpress for editing you would need to purchase the Almera WP theme. The other thing I would like to note that we do not provide our customers with any paid customization services, we do provide support only for default theme features.
I just realized I purchased the wrong template I wanted the wip theme – woops! would it be possible to get a refund on the template to use against the wordpress template?
Unfortunately the stuff of this nature depend totally on themeforest administration. We are not responsible for replacement or refund procedure. As far as we know themeforest administration does not offer any exchange, replace or refund for products which can be previously previewed. Anyway, please contact themeforest support team in regards to this question, maybe they could make an exception for you or offer some alternative options.
I wish we could help you with this but it is not up to us.
¿Is the Sudo Slider version implemented here trying to preload images on the slides as the user browses them? In my case, with bad internet connection, there isn’t a preloader, or any action that would prevent the user from seeing a half loaded picture or no picture at all on a slide.
I would suggest you creating an account on our forum, submit a ticket there so our support guys could check on it and will help you resolving it.
Hi. I would love to be answered in your support #MLW-441-64990. Please…
You have submitted a ticket in our old ticket system which we don’t use any more and there is clear notification regarding this matter on the tickets home page. For further support please create an account on our forum and re-submit a ticket with all details there by clicking on the “support tickets” button on the top right corner. In addition please be aware that all tickets are being handled in accordance to its queue and double sending requests is not going to speed up the process, thank you.
I did not find support for template “Almera Responsive Portfolio Site Template”. I bought this template, but must take some questions. How I do it !?
I await an urgent return!
You ca use the same ticket system and just highlight that you are using HTML version, besides we already received your ticket and it will be replied in accordance to the tickets queue.
<ul id="thumbnails" class="thumbnails-items clearfix">
<li class="two columns"><a class="single-image" href="#"><img src="images/thumbnails/1.jpg" alt="" /></a></li>
<li class="two columns"><a class="single-image" href="#"><img src="images/thumbnails/2.jpg" alt="" /></a></li>
<li><img src="images/full/10.jpg" alt="" /></li>
<li><img src="images/full/19.jpg" alt="" /></li>
how can I do to make them work all 3 together?
We have received your ticket with the same inquiry and it will be replied by our support guys shortly.
thanks very professional
I posted on Envato before reading the dedicated support, I apologize
You are very welcome.
prejudice I had more response from your support. I know how to solve my problem?
Sorry, not quite understand what you meant by your post. Please note this is HTML template which could be customized in accordance to your needs and it only depends on your skills and due to our policy we do not provide any customization services, we do provide support for default template elements if there is some error in default code or script, but customizing and adjust the template to suit your preferences is beyond our support. Thank you for understanding and sorry for any inconvenience.
Hi I have tried to login to your support system with my old html registration from 2013, but that failed. So I registered with a new email and I am logged in but cannot create a new support ticket for html Almera. It comes up with “you must be registered…” When I tried searching for html it said support was for WP only.
I want to add a video gallery for one video only, but may need to be able to add videos later on.
Hope you can help.
If you’re about your other question with file changelist, then no necessity to create a ticket. And unfortunately we do not provide support for html items neither on our forums nor in the tickets. Only here on dashboard. You can use the tickets just in case you defined a bug or issue.
Can you please tell me what files were updated in your latest updates. I bought Almera html in August 2013 and don’t want to corrupt my customisation. I need to know what files are essential to update for a bug free site.
There is a release log in the item description, and if your purchase was in August I suppose there weren’t many important changes since then. Unfortunately we do not log the file change list for html templates.
I would like to be able to change the Ajax loading as it will be better for Google Search results. What do I need to do in order to change the way the pages load. There is nothing in the August 2013 help docs about this option which I believe came after my original download.
Hi! I cannot change the slider images. When I add a new image it does not appear and only gives me a image saying “File not found”. Please advise. I also tried to go through theme support ticket but cannot. It comes up with “you must be registered…” and I am registered.
The question you’re trying to rise is not quite clear to understand. Could you please specify with more details on that? Regarding your registered account, you could always restore your password if you for some reason forgot it and then submit a ticket in our support center.
Hi, I have a 3 questions. 1) When someone use contact form, than email arrives twice on my email. Why twice, I need only one email. 2) How to set kaya slider on mobile version, on PC is ok, but on the mobile images are deformed (Android, iOS, Win) 3) When i click on photo on mobile, image display is smaller than a thumbnail, i need FullScreen button and i need 2 fingers use. Thanks for ansvers.
Please be advised we provide support via tickets, so please create an account on our forum, submit a ticket there and our support guys would be glad to assist you regarding this matter,
yesterday I bought the template and download the zip.file. from the invite market platform. I tried to upload the zip file from wordpress platform but it is not working. It startetd to upload and stop after a few second an i get a message like this: Are you sure you won’t to do this?
After that i unzip the folder and did the upload via FileZilla. After the upload i can’t find the template in the overview but i can search for the Theme and it is installed but damaged and i got the message from wordpress like this:
Die folgenden Themes sind installiert, aber nicht vollständig.
Help/css Fehlendes Template. Themes müssen über eine index.php Datei verfügen. Für Child-Themes muss ein Template-Header in der style.css angelegt werden. Löschen
PSD Es fehlt ein Stylesheet. Löschen
__MACOSX Es fehlt ein Stylesheet. Löschen
themeforest-5068888-almera-responsive-portfolio-site-template 2 Es fehlt ein Stylesheet. Löschen
I am not sure what I am doing wrong. I tried it more times no chance.
It is normal that the file is called:
The file is 72,4 MB big?
I am using wordpress 4.5.1. Is the Theme working with the version or must i rename the zip.file?
Seems you’ve purchased a site template license and trying to use in in Wordpress. Please note that Wordpress theme and Site template are different products. For your reference please check our Wordpress theme of Almera by the following link.
Thanks for the fast reply. Yes I did That was a mistake. I purchased theme template an all is working well.
It is possible to cancel the purchased Site template ? I can’t use it but i already payed?
We would recommend you to review on the refund policy by following this link and there you would find the info that in order to get a refund you would need to make a claim to Envato Support so they could review and take care of it.
Thanks for the fast reply. I will try it!
I have one more question: On my website i have a lot of Fotogalleries (Neuheiten,People etc. ). Each gallery has a one page on wordpress. Each page is placed on a own submenu from the Mainmenue.
If i open the submenu on my Macbook Pro the page is displayed without the gallery ( only the Title ). If i open the page on my mobile (iphone 6 ) i can see the gallery and all is fine. I also can see the gallery on my Macbook if i go to the page (edit-Modus) and press the button show site. But later from the Mainmenue it doesn’t work and i don’t see any gallery. The Problem is for all the pages with a gallery the same.
Please help me and tell me what j doing wrong.
I deleted all history and the browser cache on all Items.
Sorry. The website is called: Fotografienvonstefanlutz.de and the galleries on the second Main Menue from left site on the first submenu.
I checked it on the i Pad and here i have the same problem
Seems you’re using third party plugin named “Unite Gallery” for showing up your galleries. We’d recommend you updating it to it’s latest version or just contact the plugin’s developer in such purpose.
If there are any other questions, we’d be glad to answer them.
yes you are right, i am using the plugin from Unite Gallery. I checked the plugin and it was updated, there is no update avelable. I don’t think that the plugin is the problem because on my mobile it is still working and also if i change to another theme! And wordpress is also updated to the last version. I also can see the gallery on my Macbook if i go to the page (edit-Modus) and press the button show site. But later from the Mainmenue it doesn’t work and i don’t see any gallery.
I found the mistake / problem. I went to the Theme Options ( General Settings ) and deactivated the hook under “Enable Ajax”. Now it is working on my Macbook, Mobile an Tablet.
What means “Enable Ajax” ?
And now I am still trying to get open a submenu from a submenu on my ipad!
I only can see a submenu from the Mainmenue but if i habe more than one submenue it is never working on the ipad. It doesn’t show the submenue and so i don’t have the chance to select it.
Is that one More option from the General Settings of the Theme Options?
Please be advised we provide support via tickets, so for more prompt and specific support please create an account on our forum, submit a ticket there and our support guys would be glad to assist with all your inquiries regarding altering our Almera Wordpress Theme.
Hello, In the main page of this theme chrome wheel it does not work.
version is 50.0.2661.94..
Do you experience the same issue on our demo website as well or it happens only on your website? It seems working fine from our end we will check on a different computers and we’ll implement a fix for it within the next update once we find the culprit.
Hi, we purchased this theme prior to the Instagram icon being added. Any chance we could get that code to update our site? Thank you!
Sorry you are not indicated as the theme buyer, If you have purchased the theme indeed then please find the purchase ID so then you could create an account on our forum, submit a ticket there and our support guys would be glad to assist you with all your inquiries.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $5.50