258 comments found

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 1-2 years

Hi guys. I have the same problem with demo content download. I did everything by instrustion, but get this http://screencast.com/t/VHs6Rvzu

Second problem. I have no any purchase code for registration on support forum.

I will be grateful for your help.

WBR Sergey

Default-user

Dear autor, I think it is too long for your answer. Still waiting. Just send me link to dowload db zip.

Default-user

Hi there! Is this theme supp?rted or I need to ask a refund?

ThemeMakers

Hi Sergey,

Since you’re a buyer, therefore you have a purchase code. That means you could register in any of both support systems: our support forums which is public, or if you have a personal issue and need to sort it in private order then please use our support ticket system. On both systems there are screenshots on how/where to get your purchase code.

Have a good evening, Regards, Alex

Default-user

Ok. Thank you Alex. :) Problem was solved.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
cx155 Purchased

About a week ago, I read on this page that an update is going to be released soon. Is there any estimate on how much longer it’s going to take?

ThemeMakers

Could you please point what are you expecting from update?

Default-user
cx155 Purchased

I’m expecting a function regarding custom link to galleries. (See: http://themeforest.net/item/almera-responsive-portfolio-wordpress-theme/5350075/comments?page=10#comment_5705903, 3rd comment from bottom)

After I submitted the ticket (#GDT-120-14559), I was told, “As for the second inquiry regarding adding custom links currently Almera WP theme does not have this option and it could be added through custom work and due to our policy we do not provide our customers with any customization. However we got few similar requests and we are planning to implement an option for adding custom links to galleries in our next Almera WP theme updates. Thank you for understanding and sorry for any inconvenience.”

So I have been looking forward to it since then.

ThemeMakers

Okay, we’re adding some more features in it along with those listed above and we’re going to release a new version this week if everything is fine.

Default-user
cx155 Purchased

Thank you, I appreciate it.

ThemeMakers

So, update is almost ready, we just need to update the theme docs before uploading it. Please check for an update within next 2 days.

Regards, Alex

Default-user
cx155 Purchased

For some reason I can’t seem to display gallery caption as hyperlink even after I entered an url in the “custom link” field.

I have updated the theme by re-downloading the theme on themeforest and replaced the almera folder under content/theme directory.

Did I do something wrong?

I have already submitted a ticket about it. ( #GDT-120-14559 )

Default-user
cx155 Purchased

They have responded, so I’m going to try to resolve this in ticket now.

Default-user
cx155 Purchased

The problem is now resolved.

ThemeMakers

Glad to know that, thanks!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Is is possible to use this theme for a Video portfolio instead of a photo portfolio?

Or is there a theme available that is pretty much the same as this one that I can use videos?

ThemeMakers

You can use there videos instead of images, this theme allows using it as well as images. Thanks, Alex

Default-user

Is there a sample (or even if I see it on another theme) how the video player opens up, the size, where/how you can add more info, and other stuff like that?

ThemeMakers

Sure, will add some videos to our demo today’s evening

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I have problems to get permalinks working. Whenever I try to change the settings, they switch back to Standard. They are working fine with other themes. So I asume that my Wordpress configuration is correct. Is there a solution for this problem?

I tried three times to register to the ticket system of ThemeMakers, to ask my question there. It is quite annoying that I never received the mail with the password. And yes, I checked my spam folder… I even tried it with different mail accounts.

ThemeMakers

Hi there,

Then I’d recommend you to use more common email domain, like google or yahoo, to be sure that you get your confirmation mail after registering.

Regards, Alex

Default-user

I’ll give it a try with my Google address. Thank you

Default-user

Would you be so kind as to delete my account in your support system? I can’t register again with another mail adress. Thank you in anticipation

ThemeMakers

Yes, sure, just give me please your nickname there

Default-user

As you request to use the same nickname as on Themeforest it’s rwestebbe. Thank you :-)

ThemeMakers

Well, your user was successfully removed from our support forums. Please try again.

Default-user

Thank you! :-D It worked fine now and I already found the solution for my problem within the support forum.

ThemeMakers

Glad to know that, thanks!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi I haven’t install the demo…

1. I’m trying to create the Homepage as a full slider – don’t know how. 2. I’ve got an error “No Image” on gallery page.

I will be grateful for your help. Thanks, Hani

ThemeMakers

Hi there,

I’d suggest you to register in our support system and submit a ticket with request to help. Once we receive it, someone from our support team will provide you with assistance.

Regards, Alex

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi guyz. I need little help – where I can translate “submit” button from Contact form? I need text in my language. Thanks

ThemeMakers

Hi there,

I’d suggest you to register in our support system and submit a ticket there for getting qualified assistance. Our managers will gladly help you to solve the problem.

Regards, Alex

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
fafchook Purchased

Hey, Is it possible to add blocks of text to folio1, folio2 or fullscreen homepages? If so, how can i do that please? I’ve tried to use the Layout Constructor or just paste text in the editor, but nothing works.. I want to display text under the portfolio. Help please…

ThemeMakers

Hi there,

Unfortunately that option is not possible in current theme version, however you could submit your request to our support system with regards to add that feature in one of our next releases.

Regards, Alex

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello. Can someone tell me how to remove the curtain that comes over an image when you mouse over it? I would really appreciate it. Thank you.

So in other words, when you hover over the image it lightens up. I would like to stop that from happening. Thanks again.

ThemeMakers

Hi there,

I’d suggest you to register in our support system and submit a ticket there for getting qualified assistance. Our managers will gladly help you to solve the problem.

Regards, Alex

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi guys, I bought the Almera theme and I am very pleased with it. It’s a great, modern design and the theme options are extensive but easy to use. Even for someone who’s relatively new to WP. I can especially recommend ThemeMakers because of their great customer support. My issue was resolved quickly and their supportteam is friendly and works fast! Thanks for this awesome theme and keep up the good work, ThemeMakers! P.S. You can view my site, made with the Almera Theme here: www.lichtenzilver.com

ThemeMakers

Hi Eric,

Thanks for your great feedback here, we really appreciate that!

Regards, Alex

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
xavesg Purchased

Hi team,

I’ve purchased Almera, very good job !! Thanks

But is it possible to put our own footer instead of the default one ???

” Copyright © 2013. ThemeMakers. All rights reserved Developed by ThemeMakers “

Thanks a lot for your answer,

ThemeMakers

Hi there,

Sure, that’s possible, you could change that line to your own.

Regards, Alex

Default-user
xavesg Purchased

Thanks Alex, but where can I change that…? There no such parameter in Theme Option… :( Thanks

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I wonder why we cannot click the title to link to the portfolio on Homepage Templates Full Screen. We put the link for every pictures and it work well with another templates. Or you want us to show only pictures? May it possible to enable click the title as link in Full Screen Template? It would be helpful if my visitor see the beautiful pictures and directly click on the title to view the full information.

ThemeMakers

Hi there,

I’d suggest you to register in our support system and submit a ticket there for getting qualified assistance. Our managers will gladly help you to solve the problem.

Regards, Alex

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
tvegis Purchased

Why are you deleting comments? GREAT!

Almera looses all configuration after upgrade WordPress to 3.8.2 version, so be carefull!

ThemeMakers

Nobody deleted your comments, no worries ;) It just seems you left your first comment to wrong item. If you have any problem I’d suggest you to register in our support system and submit a ticket there for getting qualified assistance. Our managers will gladly help you to solve the problem.

Regards, Alex

Default-user
tvegis Purchased

Hi Alex, it is my fault with wrong first comment. I am not sure you can solve my issue with WP upgrade, because you never know when you have to upgrade Almera theme for working with most present WP version. You will know that after upgrade with all configuration reseted to default. For my matter: 1. Different front page portfolio, and EMPTY the right one. I had to include all photos, links from the beginning; 2. Logo changed from img to text; 3. Color scheme became different (with color changer setting=on at frontend); 4. Contact form deleted from theme conf; 5. Facebook link and footer (of course) empty;

I shall try to upgrade for newer version of Almera, but for truth – I am a bit afraid to do that for number of new issues :) I am sure of that :)

Anyway – other users should manage with updates more carefully.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
silvije Purchased

Very friendly, fast and affordable tehnical suport. Small flaws in template you’re at my request carefully, quickly and efficiently resolve. Template has a lot of options for visual personalization and at the same time is lightweight and fast. Congratulations!

ThemeMakers

Thanks for your king feedback here! Really appreciate that!

Regards, Alex

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
LouFCD Purchased

Hi, first let me say I’m tickled pink with Almera, it’s a beautiful theme! The hard work put into this theme and attention to detail is wonderful. Thank you.

But I have a question to which I can’t seem to find an answer. Is it possible to add social share buttons to an individual image, or an individual gallery? For instance, at my People page, the share buttons work fine. If I click on a gallery, the share buttons show up, but only share the People page still. If I click on an image, the image opens, but there are no share buttons.

I’d like for visitors to be able to share links to the individual images, if that’s possible.

Forgive me, I’ve looked everywhere for a setting to click, but can’t find it. Am I overlooking it?

ThemeMakers

Hi Lou,

Thanks for your warm words about one of our themes. As I see you already set up the icon pack for a gallery page, but in any way it would be very helpful to respond in details for your question if register in our support system and submit a ticket there, then you’ll get qualified assistance. Our managers will gladly help you to solve the problem.

Regards, Alex

LouFCD
LouFCD Purchased

Thank you, Alex,

It really is a wonderful theme. I’ve just registered for the support system, and will submit a ticket presently.

All the best,

Louis

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

?Almera has problem after update WordPress (mine to 3.9)

The Shortcode plugin disappear from visual editor.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
yahya_9 Purchased

I have the same problem that “msrosequartz” has. Please, there must be a quick fix.

“The Shortcode plugin disappear from visual editor.”, msrosequartz.

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
tralka Purchased

THE SHORTCODE PLUGIN DISAPPEAR FROM VISUAL EDITOR AFTER wordpress update 3.9

any idea?

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
fafchook Purchased

same problame after 3.9 update. also unable to edit excisting shortcodes and columns.

I see that you do not replay to people for a couple of days. should we be worried?

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