375 comments found

Hello Jack, i have a problem with login after DB migrate. My user have be removed and i can’t enter to the WP admin, can you told me user name and password?

Default-user

oh, i find the user name and password))) thx for theme)) gl

JackTM
JackTM Author Team

Hi there,

Great:) If any issues arise please do not hesitate to submit a ticket on our support ticket system and our support guys would be glad to assist.

Regards, Jack

Hi, we have installed today the theme in wordpress 4.0.1 andthere is not the shortcode plugin in the visual editor. even if we have the latest version of the theme (we downloaded it today) and of the plugins. how can we do to fix this? thanks a lot.

JackTM
JackTM Author Team

Hi there,

Thank you for choosing our theme, I would suggest you submitting a ticket in our support ticket system and our support guys would be glad to help you solving these issues.

Regards, Jack

Default-user

Hi..I worte you in the support ticket system..this is my code (View Ticket: #TNG-537-86534)..Please could you let me know if you can access to my web site and fix th problem? Thanks a lot!

JackTM
JackTM Author Team

Hi there,

Please note we are closed on weekends and all tickets submitted within weekend should be replied on Monday according to its queue. Your ticket was replied and resolved already, if any questions arise please send it via ticket.

Regards, Jack

Hi When you connect to the site should not have access to the latest documentation. Use IE9 but approaches to IE7. Please give the present resolution.

thanks

multipress@naver.com
JackTM
JackTM Author Team

Hi there,

Sorry your inquiry is not clear for us, please submit a ticket in our support ticket system with more details and provided and our support guys would be glad to assist.

Regards, Jack

Small question. I’ve purchased the Almera theme a couple of months ago and it’s working perfectly. Unfortunately, when browsing my website today on my mobile device, it seems that something isn’t working as planned. For some reason only the website ‘framework’ is shown, but no content is shown. Even the “about” page of the website, which only contains some text, is not shown on a mobile device. :-(

For more info, please visit: www.daphnevanleuken.com

Thanks for any help!!

JackTM
JackTM Author Team

Hi there,

I would suggest you submitting a ticket in our support ticket system and our support guys would be glad to assist you regarding this matter.

Regards, Jack

Hi,

I’m having problem with Galleries & Portfolios. I can’t upload photos, it always shows me NO IMAGE image. All photos I’m trying to upload are bigger in size than requested (approx. 1200 px), so I can’t figure out where is the problem. I would appreciate any help. Thanks!

http://www.rinaciampolillo.com/portofolio/
JackTM
JackTM Author Team

Hi there,

I would suggest you submitting a ticket in our support ticket system and our support guys would be glad to assist you with any theme issues you have faced.

Regards, Jack

Hi All,

I try to set up a contact form, insert my email address but messages are not sended to set up email address. after fill all the required boxes and submit, there is a correct communicat but message are not arrived to email box. can you send me any explanations?

Regards, Lukasz

JackTM
JackTM Author Team

Hello Lukasz,

It could be caused by your server settings and in order to find a culprit of this issue and get it fixed I would recommend you submitting a ticket in our support ticket system and our support guys would be glad to assist you regarding this matter.

Regards, Jack

I would like to check if this theme has password protection feature for photo albums?

An example of how password protected albums looks like, you can see the link below: http://gallery.helloforever.com.sg/

Thanks.

JackTM
JackTM Author Team

Hi there,

thank you for your interest in our theme. The current thee version does not have an option for adding password protection to photo albums, however this feature could be added additionally via plugin but it could involve custom work in case the plugin would not be compatible with the theme.

Regards, Jack

treymo Purchased

Hey:

My shortcode button seems to have disappeared since updating to 4.0.1. I attempted to create a ticket however I am getting an error message when trying to do so. Let me know what I can do to resolve this issue. Thanks!

JackTM
JackTM Author Team

Hi there,

You can download the latest version theme bundle from ThemeForest in Downloads section http://awesomescreenshot.com/0233si7k51

Regards, Jack

Default-user
treymo Purchased

Got it. Now how do I complete the update process once I have this bundle? Thanks for all the help!

JackTM
JackTM Author Team

Please submit a ticket in our support ticket system and our support guys would be glad to provide you with the instructions on how to update the theme.

Regards, Jack

Hi, how can I deactivate the loading bar and the button “more” in the homepage? Thanks a lot!

JackTM
JackTM Author Team

Hi there,

We have received your ticket and it was replied already, if you would experience any further issues with the default theme functions please send us a ticket and our support guys would be glad to assist.

Regards, Jack

hello, I want to buy your theme but I have a question about the mobile compatibility for the “folio layout 1” I see the pictures and the text, but I can not click on the image and go to the linked page. Searching I found this link: http://forums.webtemplatemasters.com/forums/topic/folio-layout-1-and-thumbnails/

the problem is resolved?

JackTM
JackTM Author Team

Hi there,

Thank you for your interest in our products. Yep, that should be fixed already, it requires few clicks for opening a fancy box.Upon first click you select the image and the fancy box icon appears and by second click on the image the fancy box gets opened to review the image.

Regards, Jack

Default-user

thank you for the answer but does not work even if I click 10 times for. does not work on android and ipad

JackTM
JackTM Author Team

Hi there,

Have you tried to hold on it little bit? Do you experience this issue on our demo website preview or on your website as well? Anyway please submit a ticket in our support ticket system so our support guys could check on it and would be glad to help you getting it solved.

Regards, Jack

Hallo. I can see that the last update of the thème is on the 21/8/14. Is it compatible with WP 4.0.1.? A lot of users are having problems with shortcode plugin, it seems, is it fixed in the meantime? Thanks for your response.

JackTM
JackTM Author Team

Hi there,

Yep, the latest theme version and latest shortcode plugin are compatible with the WP 4.0.1 however there are few minor compatibility issues are in place which don’t affect the whole theme functions, but we are aware of these issues and intending on releasing the theme update with fixes shortly.

Regards, Jack

bltmut Purchased

Hi, where is your theme doc? Is there any size to respect for image in main menu with layout 1 or 2? thanks

JackTM
JackTM Author Team

Hi there,

The theme documentation is located in the the HELP folder within the theme bundle and you can find it online by following this link If you would experience any issues with editing the theme please submit a ticket in our support ticket system and our support guys would be glad to assist.

Regards, Jack

bltmut Purchased

Hi, Il I can easyly change Tagline I can’t change Sitle Title Can you help me? thanks

JackTM
JackTM Author Team

Have you tried changing site title in Settings > General? I would suggest you submitting a ticket in our support ticket system and our support guys would be glad to help you regarding this matter.

Regards, Jack

very good and flexible template. I had a problem with a small bug regarding the images caption but i’ve been assisted by the support and it has been fixed in few days.

thanks

JackTM
JackTM Author Team

Hi there,

Thank for taking the time to share your feedback, much appreciated! Have a great weekend!

Regards, Jack

Hej I have a problem with the folio layout 3, fullscreen homepage. I want to remove the captions on the pictures or slider but I can’t figure out how to do it. can someone help me?

JackTM
JackTM Author Team

Hi there,

I would suggest you submitting a ticket in our support ticket system and our support guys would be glad to assist you regarding this matter.

Regards, Jack

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