400 comments found

This theme is easy to use, looks great and has excellent dev support! Thanks to Jack for his quick and helpful responses to get my issues fixed!

JackTM
JackTM Author Team

Hello Kevgreene,

Thank you for taking the time to share your feedback, much appreciated!

Regards, Jack

Fabioe Purchased

Thank you very much for the quick support. The developers at the thememakers rocks!

JackTM
JackTM Author Team

Hello Fabioe,

Thank you for sharing your feedback, Much appreciated!

Regards, Jack

Hello,

I have implemented the template here http://onpointeventz.com/

It’s static – I would like to make the home page portfolios slide in one direction automatically to make the home page more active and less boring.

I have also tried installing background music for the home page, but then switching from one portfolio to another with the music playing prevents the page from loading.

Can you implement a scrolling portfolio and/or background music to make the template come alive?

Thanks for your help!

Eniayo

JackTM
JackTM Author Team

Hi there,

The current theme version does not have an option for adding features you are seeking, however these could be added additionally but it involves custom work. Unfortunately due to our policy we do not provide customization services, we provide support only for default theme features.

Regards Jack

rnax Purchased

Hello! Error occurs when you activate the plugin http://c2n.me/3cFZa5b

JackTM
JackTM Author Team

Hi there,

I would recommend you submitting a ticket in our support ticket system and our support guys would be glad to help you solving any theme issues you’ve faced.

Regards, Jack

Hi guys, i have a some bugs with another language. If i write some letters into Russian i get only ‘?? ?

JackTM
JackTM Author Team

Hi there,

Most likely you have inappropriate database charset but in order to find the culprit and get it fixed I would suggest you submitting a ticket in our support ticket system and our support guys would be glad to assist you regarding this matter.

Regards, Jack

Aeve Purchased

Thanks Jack for very quickly sorting the problem with the Customize page and navigation menu. All are working fine now.

Thememakers provide excellent customer support and I highly recommend them.

Aeve

JackTM
JackTM Author Team

Hello Aeve,

Thank you so much for taking the time for sharing your feedback, greatly appreciated! We strive to provide the best support to our customers:)

Regards, Jack

We’d like to buy the template, but one thing which is a – no go –
on the iphone – the Menu in Fullscreen Gallery Homepage layout disappeares after you click a arrow to the left or right.
It is very confusing – because it stayes hidden and is ownly showed for 2 seconds after you press the arrow again… then disappeares again—not userfriendly !

can autohide here be switched of – somewhere (in code) ...

JackTM
JackTM Author Team

Hi there,

Thank you for your interest in our theme. This is a new alternate design for the fullscreen layout but you would be able to set it back to default with having the header and footer sticky, and of course I will address this to our dev so they could get this adjusted.

Regards, Jack

tralka Purchased

Hello, i update the theme and now i can load the skins :(

please help

JackTM
JackTM Author Team

Hi there,

Sure, we are glad to help solving any theme issues, please submit a ticket in our support ticket system and our support guys would be glad to help you getting it fixed.

Regards, Jack

tralka Purchased

Hello, i have problem whit contact form the plus button dont work :(

JackTM
JackTM Author Team

Hi there,

Most likely you are using the outdated theme version and for further assistance please submit a ticket in our support ticket system and our support guys would be glad to help you fixing this issue.

Regards, Jack

Hi, My client has purchased this theme and telling me to change the template-home1’s images horizontal scrolling to vertical. I tried but this not a simple if I wanted to do properly.

I know you guys don’t provide customization help, Still can suggest me a little easy way to do this.

Please help

JackTM
JackTM Author Team

Hi there,

There is no easy way to change the horizontal scrolling to vertical since all the template elements were adjusted specifically to match the horizontal format, therefore these could be altered via source files which totally deal with customization. You can offer your client to use the masonry layout instead.

Regards, Jack

Default-user

Could you please suggest me a way to do this? Client is non-technical so he will not understand because many theme can be modify easily. How many js or css need to change .. please just say whatever you feel that can help me.

ThemeMakers

Please read theme docs to be able to do that.

Regards, Alex

Hello, on installation I am getting the error no style sheet has been installed, do you know why this is?

Default-user

actually don’t worry i worked it out

Default-user

HI Jack,

sorry can’t work it out,....... I uploaded the Almera theme, but when I try to upload the demo content wordpress won’t let me install the theme? i really need the demo content as well as it will take long time to reset up..

JackTM
JackTM Author Team

Hello Kristina,

Have you reviewed the demo content installation video instructions? These instructions could be found in the Help folder within the theme bundle. If you still would not be able to get the demo content installed please submit a ticket in our support system and our support guys would be glad to help you with it.

Regards, Jack

We have a problem with the support fails checking email for confirmation (either it is spam) and we can not recover the password not send emails. We can not send tickets.

Our problem is that the slider is not responsive and plugins do not attach the plugin layerslider, ensuring solves this error

ThemeMakers

As we checked, there are two mail addresses of yours in our system. A new password was generated and sent to your emails. Please check both of them and let me know if you are able to log in there?

Regards, Alex

semimate

But I do not receive any mail in my accounts … and I’m constantly getting emails from customers and suppliers. I’ve looked into spam and are not.

ThemeMakers

Ok, Just sent an email directly with necessary access.

Love this theme guys! I used it for my Web Design Portfolio. The content pages look very good on mobile devices which is so important in this mobile-friendly world. Thanks for a great theme!

JackTM
JackTM Author Team

Hi there,

Thank you so much for taking the time to share your feedback, much appreciated!

Regards, Jack

My wordpress is 4.2, does this theme work as I am thinking of buying it. Thanks

ThemeMakers

Hi there,

Sure, it supports the latest Wordpress version.

Regards, Alex

Hello,

I want to use the demo as my template but change the text and images. Is it possible to do this?

Thanks Bernard

Default-user

never mind….I figured it out…Thanks again

JackTM
JackTM Author Team

Hi there,

Great, thanks for the updates provided. If you need any help with editing the theme please send us a ticket through our support ticket system and our support guys would be glad to assist.

Regards, Jack

Hello,

My site updated automatic and got white screen. Can you help me?

Att

Renan Andrade

JackTM
JackTM Author Team

Hi there,

That’s an odd issue, but sure we will do our best to help you getting it solved. Please submit a ticket in our support ticket system and our support guys would be glad to assist you regarding this matter.

Regards, Jack

Hi there, I have the same problem with the white screen, you have to scroll down al lot to see the main page. Same at your demo and with my client side. Problem shows up only on safari far as I can tell, can you look at it ;-) Update to the last version theme, wordpress, disable plugins etc …

ThemeMakers

Thanks for troubleshooting, I’ll check it also on Yosemite few hours later. The Mac OS screenshot was made from Mavericks..

ThemeMakers

Just checked on my Macbook Pro with Yosemite 10.10.3 and it looks the same as previously, Safari 8.0.5 and then updated it to the latest one 8.0.6.

Strange behaviour I would say… Let me ask about your device type, are you on Macbook Pro or MacMini? If I were you, I’d try cleaning browser cache and gave it another try ;)

Regards, Alex

Default-user

I have a mac mini and send you a private message, thanks!

This theme looks very professional and is easy to use! I would highly recommend it. One of its best features, is the great customer service! I am not very technically minded, and have received so much help and advice along the way, and am now the proud owner of a wonderful website I am keen to show off!!

Great value for money, great design!

JackTM
JackTM Author Team

Hello Daisy,

Thank you so much for taking the time to share your feedback, much appreciated!

Regards, Jack

trebuh25 Purchased

Very good theme, with many integrated options and potential. Thanks to the support, fast and sure responses and solving problems, in spite of my bad english to explain ! :)

sgfoto Purchased

Hi there,

first of all, a very good theme with a lot of adjustments.

But, please can anyone tell me, where i can change the language of the “submit”-button in the contact-form? And also the notifications of the contact-form – i need this in german language.

Thanks!

JackTM
JackTM Author Team

Hi there,

Thank you for your feedback, greatly appreciated. Please create an account on our forum and submit a ticket there with your inquiries and our support guys would be glad to provide detailed instructions on how to achieve the changes you are seeking.

Regards, Jack

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