363 comments found

Hello Jack, i have a problem with login after DB migrate. My user have be removed and i can’t enter to the WP admin, can you told me user name and password?

Default-user

oh, i find the user name and password))) thx for theme)) gl

JackTM
JackTM Author Team

Hi there,

Great:) If any issues arise please do not hesitate to submit a ticket on our support ticket system and our support guys would be glad to assist.

Regards, Jack

Hi, we have installed today the theme in wordpress 4.0.1 andthere is not the shortcode plugin in the visual editor. even if we have the latest version of the theme (we downloaded it today) and of the plugins. how can we do to fix this? thanks a lot.

JackTM
JackTM Author Team

Hi there,

Thank you for choosing our theme, I would suggest you submitting a ticket in our support ticket system and our support guys would be glad to help you solving these issues.

Regards, Jack

Default-user

Hi..I worte you in the support ticket system..this is my code (View Ticket: #TNG-537-86534)..Please could you let me know if you can access to my web site and fix th problem? Thanks a lot!

JackTM
JackTM Author Team

Hi there,

Please note we are closed on weekends and all tickets submitted within weekend should be replied on Monday according to its queue. Your ticket was replied and resolved already, if any questions arise please send it via ticket.

Regards, Jack

Hi When you connect to the site should not have access to the latest documentation. Use IE9 but approaches to IE7. Please give the present resolution.

thanks

multipress@naver.com
JackTM
JackTM Author Team

Hi there,

Sorry your inquiry is not clear for us, please submit a ticket in our support ticket system with more details and provided and our support guys would be glad to assist.

Regards, Jack

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