369 comments found

Hello Jack, i have a problem with login after DB migrate. My user have be removed and i can’t enter to the WP admin, can you told me user name and password?

Default-user

oh, i find the user name and password))) thx for theme)) gl

JackTM
JackTM Author Team

Hi there,

Great:) If any issues arise please do not hesitate to submit a ticket on our support ticket system and our support guys would be glad to assist.

Regards, Jack

Hi, we have installed today the theme in wordpress 4.0.1 andthere is not the shortcode plugin in the visual editor. even if we have the latest version of the theme (we downloaded it today) and of the plugins. how can we do to fix this? thanks a lot.

JackTM
JackTM Author Team

Hi there,

Thank you for choosing our theme, I would suggest you submitting a ticket in our support ticket system and our support guys would be glad to help you solving these issues.

Regards, Jack

Default-user

Hi..I worte you in the support ticket system..this is my code (View Ticket: #TNG-537-86534)..Please could you let me know if you can access to my web site and fix th problem? Thanks a lot!

JackTM
JackTM Author Team

Hi there,

Please note we are closed on weekends and all tickets submitted within weekend should be replied on Monday according to its queue. Your ticket was replied and resolved already, if any questions arise please send it via ticket.

Regards, Jack

chamh619 Purchased

Hi When you connect to the site should not have access to the latest documentation. Use IE9 but approaches to IE7. Please give the present resolution.

thanks

multipress@naver.com
JackTM
JackTM Author Team

Hi there,

Sorry your inquiry is not clear for us, please submit a ticket in our support ticket system with more details and provided and our support guys would be glad to assist.

Regards, Jack

dvleuken Purchased

Small question. I’ve purchased the Almera theme a couple of months ago and it’s working perfectly. Unfortunately, when browsing my website today on my mobile device, it seems that something isn’t working as planned. For some reason only the website ‘framework’ is shown, but no content is shown. Even the “about” page of the website, which only contains some text, is not shown on a mobile device. :-(

For more info, please visit: www.daphnevanleuken.com

Thanks for any help!!

JackTM
JackTM Author Team

Hi there,

I would suggest you submitting a ticket in our support ticket system and our support guys would be glad to assist you regarding this matter.

Regards, Jack

Hi,

I’m having problem with Galleries & Portfolios. I can’t upload photos, it always shows me NO IMAGE image. All photos I’m trying to upload are bigger in size than requested (approx. 1200 px), so I can’t figure out where is the problem. I would appreciate any help. Thanks!

http://www.rinaciampolillo.com/portofolio/
JackTM
JackTM Author Team

Hi there,

I would suggest you submitting a ticket in our support ticket system and our support guys would be glad to assist you with any theme issues you have faced.

Regards, Jack

Hi All,

I try to set up a contact form, insert my email address but messages are not sended to set up email address. after fill all the required boxes and submit, there is a correct communicat but message are not arrived to email box. can you send me any explanations?

Regards, Lukasz

JackTM
JackTM Author Team

Hello Lukasz,

It could be caused by your server settings and in order to find a culprit of this issue and get it fixed I would recommend you submitting a ticket in our support ticket system and our support guys would be glad to assist you regarding this matter.

Regards, Jack

I would like to check if this theme has password protection feature for photo albums?

An example of how password protected albums looks like, you can see the link below: http://gallery.helloforever.com.sg/

Thanks.

JackTM
JackTM Author Team

Hi there,

thank you for your interest in our theme. The current thee version does not have an option for adding password protection to photo albums, however this feature could be added additionally via plugin but it could involve custom work in case the plugin would not be compatible with the theme.

Regards, Jack

treymo Purchased

Hey:

My shortcode button seems to have disappeared since updating to 4.0.1. I attempted to create a ticket however I am getting an error message when trying to do so. Let me know what I can do to resolve this issue. Thanks!

JackTM
JackTM Author Team

Hi there,

Currently our ticket system is in maintenance mode but it should be available within next few hours. In regards to the issue you have faced please make sure you are using the latest theme version which is 1.1.3 and you need to update the shortcode plugin as well.

Regards, Jack

Hi, how can I deactivate the loading bar and the button “more” in the homepage? Thanks a lot!

JackTM
JackTM Author Team

Hi there,

We have received your ticket and it was replied already, if you would experience any further issues with the default theme functions please send us a ticket and our support guys would be glad to assist.

Regards, Jack

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