315 comments found

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi There,

I have a problem with the short codes..I just can’t make them work. I’ve tried several times to activate en deactivate…I also downloaded the theme again and tried it again, but nothing seems to work.

ThemeMakers

Hi, OriginalCin

Please make sure you’re using the latest Theme and shortcodes plugin versions since there were few minor compatibility issues with the Wordpress 3.9 but these issues were fixed and the updated theme with the fixes was released already. If you need our help with the update please submit a ticket in our support ticket system and we will help you regarding this matter. in order to help facilitate getting more prompt and specific support, please be sure to add your FTP and WP admin access details/

Best regards, Jack

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 0-1 years

I can’t see the live demo. it says : problem loading page

ThemeMakers

Please let me know if that’s happening again. I’ve checked our server and there was nothing to complain. So probably you had low connection or just server is too far from your country..

Regards, Alex

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
Dcp_1986 Purchased

Hi,

I am new to this stuff, but I cant seem to install the theme. Before I have only uploaded the zip-file but now it says that the style.css is missing?

ThemeMakers

Hi there,

I’d suggest you to register in our support system and submit a ticket there for getting qualified assistance. Our managers will gladly help you to solve the problem.

Regards, Alex

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
Dcp_1986 Purchased

Hi, is it possible to set the menu to the center top instead of right top? And maybe the logo over the menu?

ThemeMakers

Unfortunately there is no such opportunity in this theme, however you could customize it by your own if needed.

Default-user
Dcp_1986 Purchased

Thank you, another thing. When adding pictures to the masonry portfolio it uploads correctly but the old images sayring no-image stays on the page. How do I remove them? Blond Fashion model/Chess girl etc.

ThemeMakers

Please submit a ticket in our support system so we could troubleshoot on this issue and will do our best to get it fixed on your website. in order to help facilitate getting more prompt and specific support, please be sure to add your WP admin and FTP access details

Regards, Jack

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

Very fast support when needed!!! Got an answer over support system in couple of hours. Very nice theme, great design

ThemeMakers

Thank you for your feedback here! Much appreciated!

Regards, Jack

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
Dcp_1986 Purchased

Hi, I have the same problem as the other regarding the shortcode plugin. I have already updated it to latest version but it stilll doesnt work properly. I read something about updating the constructor? Which one is that?

/David

ThemeMakers

Hello David,

You need to update the theme to the latest version and also the shortcode plugin which comes in updated theme package. Once you’ve updated these please clear your browser cache and check on it again, also please make sure to stay in Visual editor mode. IF you would still experience this issue please submit a ticket on our support system with access details provided and we will do our best to help you resolving this issue.

Best regards, Jack

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
fjaffer Purchased

Hi How do you change the size of the main heading in the blog post. Its really big and I want it smaller. Also Can i add a font to my website that is not part of the google font family ?

Regards Fayros

ThemeMakers

Hi there,

Please submit a ticket in our support system with access details provided and our support team would be glad to assist you regarding this matter.

Best regards, Jack

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
fjaffer Purchased

Hi

I can change the color of the year in the date block on the blog page. How do I change the the date color… Its pink !!!

Regards Fayros

ThemeMakers

Hi there,

All theme elements color could be changed and there are lots of color customization options available in Theme Options and also we have impemlented Custom CSS feature which allows to change any element to a specific color in order to suit your needs. Please submit a ticket in our support system and our support guys will help you with it.

Best regards, Jack

  • Has been a member for 2-3 years

Hi there, I have a problem with added a new Staff, Didn’t Showed me the Staff’s picture at a Page. Could you help me?

Thanks

ThemeMakers

Hi there,

Please confirm that you are a buyer, you need to post here through that account that you’ve used for purchasing the theme. The issue you experience should be checked by our support guys so I would recommend you submitting a ticket with access details and Item Purchase Code provided and our support team will help you resolving this issue.

Regards, Jack

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi,

I have a problem contacting your support team, the coleageu of mine who purchased this theme for the site gmsvision.de has quit a while back and i dont have the purchase code(which is required to register on your support forum) because he can’t be reached anymore or doesn’t want to be. Now I’ve customized the site myself accordingly to our wishes but i have a style issue i don’t know to resolve by myself. Its about the album thumbnails i want them to look like the gallery ones. Is there any way to contact your support via e-mail or sth? Or can i ask my question here? Please is there any way?

Regards Kreso

ThemeMakers

Hi, shak0

We definitely understand your concern and we’re really willing to help you but we would like to state that we provide support only for customers who purchased the theme. Due to some circumstances our themes could be purchased or downloaded illegally which is against ThemeForest policy and due to our policy as mentioned above we provide support only for purchased themes therefore we have to request the Purchase ID as confirmation that theme was purchased indeed. Following this argument we would suggest you purchasing the theme and useing the Purchase ID for registration on our support forum and in ticket system for prompt and specific support. Thank you for understanding.

Regards, Jack

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • South Africa

Hi, I have a pre sales question. On the blog, is it possible to change the “read more” text to one of the theme’s buttons?

ThemeMakers

Hi there,

Thank you for interest in our products. The theme does not have an option to change that button but it could be changed via source files. The theme is fully customizable so you can add any changes to match your specific needs, it only depends on your coding skills. if there any issues arise please do not hesitate to let us know and we would glad to assist you.

Regards, Jack

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

This theme is gorgeous and I LOVE how it has turned out on my site. The theme docs & videos were thorough & pretty easy to understand (especially for someone that doesn’t know a lot about web design & programming). It is easy to customize, beautiful, easy to navigate, and I’d highly recommend it to anyone looking for a great theme to download.

The only problem I’ve had so far was getting the contact form to work. I filed a support ticket & the customer service was great & efficient. I still have no idea what the problem with it was, which might be useful to learn, but all I know is that it is now fixed & I’m thrilled.

The last theme I purchased through themeforest wasn’t supported for very long and eventually I couldn’t even add new content to my site b/c it was so obsolete. I found this theme & had my whole new site (with all new content) up and running in only a few days. Wonderful theme & wonderful support. Now I just hope they continue to support & update it for WordPress since it is so beautiful & easy to use.

ThemeMakers

Hello GretchenRitter,

Thank you so much for your feedback posted here, greatly appreciated. We will keep improving and providing best support for our customers.

Best regards, Jack

  • Bought between 1 and 9 items
  • Europe
  • Exclusive Author
  • Has been a member for 3-4 years
  • Sold between 1 000 and 5 000 dollars

Hi, I would like to know one thing before buying: is it possible to add videos as portfolio items and in fullscreen slider?

Thanks.

ThemeMakers

Unfortunately no, that’s feature does not exist in our list. However we could implement it in one of our further releases.

  • Bought between 1 and 9 items
  • France
  • Has been a member for 0-1 years
madoudoue Purchased

Hi!

First, thanks a lot for this beautiful theme! I was not sure to manage installation and configuration at the beginning (I’m a novice on wordpress) but thanks to your documentation and videos, everything goes perfectly well, finding a answer each time I had a problem and I’m really happy with the result :) I still have a question: I think the last detail to make it really perfect!

In folio layout 1, is it possible to stop opening images in a lightbox? I mean: on my folio, every picture leads to a page with more details. For the moment, I put a title which is shown when mouse is over the picture. I have to click on this title to open the page. What I want to do is: - if possible, take off the title and click on the image to go to the related page (it would be the best way but I’m not sure it’s possible) OR -Keep the title which appears when mouse is over it BUT take off the link to lightbox on the image.

I hope you understand what I mean, it’s not easy to explain in english :S

Thanks for your answer

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years
Are you able to tell me what happened here? http://www.lisagarnermakeup.com.au/

It was all working lovely and now its a mess….. Update to wordpress maybe”??

Thanks

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