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401 comments found.

Dylan85

Dylan85 Purchased

I have set up the theme and everything is working nicely, except for one issue I’ve come across. I have a portfolio with lots of items (150+), but when I upload these items in the “Folio Items” section of the portfolio piece, the items aren’t being saved. The first 155 items are saved, but anything after that disappears when the post is updated.

Can you tell me, is there a limit set on the number of “folio items” that can be uploaded? Is the limit set by number of items or by total size of all items? Where can I find the limit in the code to adjust it to allow for more items?

Thanks,

JackTM

JackTM Author Team

Hi there,

There should not be any limitation for folio items, I would suggest you creating an account on our forum, submit a ticket there so our support guys could investigate on this issue and will help you getting it fixed.

Regards, Jack

Dylan85

Dylan85 Purchased

I have asked on the forum as well, unfortunately the support team doesn’t seem to be too active there and I haven’t received any indication that the problem is being looked into.

JackTM

JackTM Author Team

Hi there,

Sorry for delayed reply, It usually takes 24-48 business hours to get a respond from the support team. We have replied to your post on the forum and advised you as per my initial respond to your inquiry here to submit a ticket with all access details, so we could troubleshoot in order to find out why its happening on your website and will do our best to help you getting it fixed.

Regards, Jack

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