390 comments found

This theme is easy to use, looks great and has excellent dev support! Thanks to Jack for his quick and helpful responses to get my issues fixed!

JackTM
JackTM Author Team

Hello Kevgreene,

Thank you for taking the time to share your feedback, much appreciated!

Regards, Jack

Fabioe Purchased

Thank you very much for the quick support. The developers at the thememakers rocks!

JackTM
JackTM Author Team

Hello Fabioe,

Thank you for sharing your feedback, Much appreciated!

Regards, Jack

Hello,

I have implemented the template here http://onpointeventz.com/

It’s static – I would like to make the home page portfolios slide in one direction automatically to make the home page more active and less boring.

I have also tried installing background music for the home page, but then switching from one portfolio to another with the music playing prevents the page from loading.

Can you implement a scrolling portfolio and/or background music to make the template come alive?

Thanks for your help!

Eniayo

JackTM
JackTM Author Team

Hi there,

The current theme version does not have an option for adding features you are seeking, however these could be added additionally but it involves custom work. Unfortunately due to our policy we do not provide customization services, we provide support only for default theme features.

Regards Jack

rnax Purchased

Hello! Error occurs when you activate the plugin http://c2n.me/3cFZa5b

JackTM
JackTM Author Team

Hi there,

I would recommend you submitting a ticket in our support ticket system and our support guys would be glad to help you solving any theme issues you’ve faced.

Regards, Jack

Hi guys, i have a some bugs with another language. If i write some letters into Russian i get only ‘?? ?

JackTM
JackTM Author Team

Hi there,

Most likely you have inappropriate database charset but in order to find the culprit and get it fixed I would suggest you submitting a ticket in our support ticket system and our support guys would be glad to assist you regarding this matter.

Regards, Jack

Aeve Purchased

Thanks Jack for very quickly sorting the problem with the Customize page and navigation menu. All are working fine now.

Thememakers provide excellent customer support and I highly recommend them.

Aeve

JackTM
JackTM Author Team

Hello Aeve,

Thank you so much for taking the time for sharing your feedback, greatly appreciated! We strive to provide the best support to our customers:)

Regards, Jack

We’d like to buy the template, but one thing which is a – no go –
on the iphone – the Menu in Fullscreen Gallery Homepage layout disappeares after you click a arrow to the left or right.
It is very confusing – because it stayes hidden and is ownly showed for 2 seconds after you press the arrow again… then disappeares again—not userfriendly !

can autohide here be switched of – somewhere (in code) ...

JackTM
JackTM Author Team

Hi there,

Thank you for your interest in our theme. This is a new alternate design for the fullscreen layout but you would be able to set it back to default with having the header and footer sticky, and of course I will address this to our dev so they could get this adjusted.

Regards, Jack

tralka Purchased

Hello, i update the theme and now i can load the skins :(

please help

JackTM
JackTM Author Team

Hi there,

Sure, we are glad to help solving any theme issues, please submit a ticket in our support ticket system and our support guys would be glad to help you getting it fixed.

Regards, Jack

tralka Purchased

Hello, i have problem whit contact form the plus button dont work :(

JackTM
JackTM Author Team

Hi there,

Most likely you are using the outdated theme version and for further assistance please submit a ticket in our support ticket system and our support guys would be glad to help you fixing this issue.

Regards, Jack

Hi, My client has purchased this theme and telling me to change the template-home1’s images horizontal scrolling to vertical. I tried but this not a simple if I wanted to do properly.

I know you guys don’t provide customization help, Still can suggest me a little easy way to do this.

Please help

JackTM
JackTM Author Team

Hi there,

There is no easy way to change the horizontal scrolling to vertical since all the template elements were adjusted specifically to match the horizontal format, therefore these could be altered via source files which totally deal with customization. You can offer your client to use the masonry layout instead.

Regards, Jack

Default-user

Could you please suggest me a way to do this? Client is non-technical so he will not understand because many theme can be modify easily. How many js or css need to change .. please just say whatever you feel that can help me.

ThemeMakers

Please read theme docs to be able to do that.

Regards, Alex

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