340 comments found

Hi, i have installed this theme but in my option panel there is nowhere the”install demo” button like in the video… ? THX

ThemeMakers

Hi there,

Sorry, the help file need to be updated since we updated the one click install and made it simpler than before. I’d suggest you to register in our support system and submit a ticket there for getting qualified assistance. Our managers will gladly help you to solve the problem.

Regards, Alex

vshafiq Purchased

Why does it show “No Image” on some of my portfolio pages where I have uploaded an image?

ThemeMakers

Hi there,

I’d suggest you to register in our support system and submit a ticket there for getting qualified assistance. Our managers will gladly help you to solve the problem.

Regards, Alex

loony24 Purchased

Dear team, This thème is awesome. But there is no Shortcode link for me. I can’t find it anywhere, even in the theme options as shown on the documentation. Can you help? Sincerely.

ThemeMakers

Hi there,

I think you forgot to upload and activate the shortcode plugin to your website. Once it uploaded/activated the button should appear in a proper place. In case you did everything correct but still not luck please contact our support team, they will be glad to help you with managing all the things there.

Regards, Alex

Hi, please help! How can I have images that are different proportions in the flex slider that are different sizes than the watermarked images given in the instal package?

Default-user

So images for the flexslider have to be that ratio?

Default-user

If this clarifies things, what I want to do is make the window of the flexslider bigger, is there a way to do that?

ThemeMakers

There is no way to do that with current theme settings. You only could do that by editing the theme files.

Hi, could be possible to add theme functiones to Almera Theme ? When i go to “Gallery & Style” menu and select the description of an image i’ll be redirect to a “http://www.agstudiofotografico.it/gall/...something…/” page.

1) Could i personalized that link? 2) Could be possible to remove the description’s link? 3) Could be possible to modify the structure or componencts of “http://www.agstudiofotografico.it/gall/...something…/” page ?

Thanks Diego

ThemeMakers

Hi there,

I’d suggest you to register in our support system and submit a ticket there for getting qualified assistance. Our managers will gladly help you to solve the problem.

Regards, Alex

taghira Purchased

Hi, I have the same problem like vshafiq. It does show “No Image” on some portfolio items. I tried to register in your support system, but I didn´t get the Email to verify the account and I can´t log in. And I already wrote two messages to you via Themeforest, but I didnt´get answer. So where can I get help ????

Default-user
taghira Purchased

...and when I try it now it says: Email address is already registered. Use the lost password option to retrieve your password, or specify a different email address…

Default-user
taghira Purchased

...and if I try to log in it says: Unable to login. The user account is disabled (???)

ThemeMakers

that means you have registered there earlier and still haven’t verified your email address. Therefore I’ve just activated your account there manually and it should work just fine. Please check.

Hello, How, if possible, could I add a video and a thumbnail the to portfolio display. There’s a youtube/vimeo link however entering a url gives the video but shows a “no-image” thumb on the masonry display

thanks you kindly :)

ThemeMakers

Hi there,

I’d suggest you to register in our support system and submit a ticket there for getting qualified assistance. Our managers will gladly help you to solve the problem.

Regards, Alex

vshafiq Purchased

Is it possible for albums and galleries to have a unique URL for each image?

ThemeMakers

Hi there,

Unfortunately not for both, only for galleries.

Regards, Alex

Default-user
vshafiq Purchased

Which galleries types will allow this? I do not see any of mine doing this?

ThemeMakers

Hi there,

I’d suggest you to register in our support system and submit a ticket there for getting qualified assistance. Our managers will gladly help you to solve the problem.

Regards, Alex

Hi, thanks for this great theme. After clicking the demo install button I attempt log in with user&pass “demo” as shown in the documentation, but I get this message: “You do not have sufficient permissions to access this page.”

ThemeMakers

This could only happen in case you do the demo installation more than one time. To avoid that please drop your database and try to make one click installation once again, then everything will be fine. BTW we updated the theme yesterday, so please re-download the fresh one and try to install it. (there is another way of one click install, which is easier a bit and we also updated the theme docks on that).

Regards, Alex

Hi Alex, I just re-checked my spam folders and found nothing from you folks. After your help I got further, I can now get into the support pages but can’t get into the document that specifies image sizes. http://tickets.webtemplatemasters.com/index.php?/Knowledgebase/Article/View/176/18/image-sizes-for-our-almera-wp-theme It is saying I don’t have permission. I’ve tried registering twice from this page and as I said I get no reply. I do however get emails letting me know you responded to this thread. I just submitted a support ticket and got the email reply for that as well. Maybe we’re on the way. While waiting for replies from ThemeMakers I am sorting it out myself. :) it’s a slow process without a knowledge base. Alex, Thanks for your help and we’ll see how this resolves itself. Seems the support process you folks have is ripe for a Black Belt Six Sigma project. :)
ThemeMakers

Last week I sent you a password via email to your forums account.. Didn’t you received it?? The link you’re trying to reach is from our support system, which requires the registration also.

Default-user

Hi Alex, yes I received it and it got me further. I have a support ticket in now. Funny though they referred me back here. When I put my login into that page it says it needs to sen me an email that never comes. The process is very confusing.

ThemeMakers

Hi Donnie,

Sorry for that confusing situation… I hope you’re doing well now ;)

Regards, Alex

vshafiq Purchased

When I create a page an add a Gallery element to it in the editor (3 colums style) and I Add Album (just one album) of a category type “Art” for example, when I view the page, why is there a button in the top right that allows me to filter ALL and other categories? Is there a way to remove this filterable button and just show the gallery for which I created the page?

Default-user
vshafiq Purchased

which thread?

ThemeMakers

Hi there,

I’d suggest you to register in our support system and submit a ticket there for getting qualified assistance. Our managers will gladly help you to solve the problem.

Regards, Alex

Default-user
vshafiq Purchased

I have done so.

cgica Purchased

I bought this theme because Almera is so beautifully designed. It is easy to use and is famous because of its one click demo installation. The support team is definitely helpful and efficient. Thank you ThemeMakers and always looking forward to your other themes!

ThemeMakers

Thanks for your kind words! Really appreciated!

kornik Purchased

full-screen images on ‘folio layout’ don’t work on mobile devices. when you click on any thumbnail, nothing happens. can you please check this out? kind regards, Slavko

ThemeMakers

Hi Slavko,

Please submit this request to our support system, our managers will pass this one to our devs.

Regards, Alex

vshafiq Purchased

does this theme support password protected galleries?

ThemeMakers

No, it doesn’t. But thanks for the idea, we’ll probably implement that feature in one of our further releases.

Hi Alex, this theme looks great and one of my customer is interested but I wonder if it’s possible to use the full width slider for the home page, but also add content or widget areas under the slider ?

ThemeMakers

Hi Florian,

Thanks for your interest in purchasing one of our products, really appreciated! Unfortunately the only page (from all available home pages) where could be added widgets, content etc. is called “Home Flex”.

Regards, Alex

Hi, I’m considering to purchase your theme and have a question. Is it possible to make a home page with masonry and latest blog posts?

ThemeMakers

Hi there,

Thanks for your interest in one of our products, we really appreciate that! Yes, that’s possible to have a masonry gallery on the home page.

Regards, Alex

Default-user

Oh, I’m interested is it possible to have a masonry gallery AND latest blog posts together on the home page :)

ThemeMakers

unfortunately no :( there is no opportunity to have both on page

Hi, I have problem in file folder “demo-data” “db_migrate_data”- is missing!, I have just “tmm_db_migrate” ?

Regards Marcin

ThemeMakers

Hi Marcin,

I’d suggest you to register in our support system and submit a ticket there for getting qualified assistance. Our managers will gladly help you to solve the problem.

Regards, Alex

Hi, this is a pre-purchase question.

When I’m using photo album, is it possible to link image or the caption of the image to an external site?

For example, instead of putting a plain text description in the caption, I could put [a href=”www.url.com”]More Details[/a] and make it clickable to the user.

Thank you.

ThemeMakers

Hi there,

Thanks for your interest in one of our themes, really appreciate that. Yes, that’s possible. We recently updated the theme with such an opportunity.

Regards, Alex

Default-user
cx155 Purchased

Thanks, I realized there’s a “custom link” function for gallery images as soon as I installed the theme.

However, it seems like I can only set it in the way that users can navigate to the external site only in numb-nail form (album —> gallery numb-nails —> lightbox gallery image) but not after they open up the image in lightbox form.

Adding a href tag in caption wouldn’t work as it will screw up the gallery in many ways, unlike what you can do with NextGEN gallery plugin.

I’m going to try the “WP gallery custom links” plugin or switch to portfolio when I get home. If all fails, I’ll submit a ticket. (But any help right now would be appreciated.)

This is an update to my original question for anyone who might have the same question as me.

PS: Great theme— the documentation is very helpful.

ThemeMakers

Thanks, support ticket would work better for you, because we only once or twice per day are answering here on dashboard.

Hello.

Looks like a nicely done theme, well done.

One lazy question, Can you nest albums within albums?

Thanks, K

ThemeMakers

Hi there,

Unfortunately not, there is not such an option there.

Regards, Alex

Hello. I want to intall the demo content following the documentation. There is the problem. I’ve missing in the folder „demo-data“ the zip-file db_migrate_data. There is only tmm_db_migrate.

Thank you. Regards Thomas

ThemeMakers

Hi Thomas,

I’d suggest you to register in our support system and submit a ticket there for getting qualified assistance. Our managers will gladly help you to solve the problem.

Regards, Alex

by
by
by
by
by
by