102 comments found

I’ve been very patient but getting the support I need for this theme has taken a tremendous amount of time, which has been a huge inconvenience due to the fact that I’m running a store.

I did not receive replies until weeks later. I also celebrate Chinese New Years; that is not an excuse. If only I could just get my money back.

There are so many small errors that are disrupting my site and I’ve JUST after launched it (very frustrating).

Biggest issue: Woocommerce files are outdated, there is no where on their support site where I can easily update this. Yes, I’ve updated through Wordpress, but I still receive the error. The theme should at least be updated through Envato for us to easily download the updates.

Who knows how many more times it will be disrupted.

The theme is decent, but I would buy a theme with better / more quick support responses that are clear and thorough.

ThimPress

Hi, Thank you for using our theme. For your problem(WooCommerce files are outdated). This problem happens with WooCommerce plugin 2.3.x version. Because in 2.3.x version changes some layouts. We are updating a new version to fix this problem. please waiting small time. You can use http://premium.wpmudev.org/blog/how-to-update-themeforest-themes-with-the-envato-wordpress-toolkit/ to auto update this theme from Themeforest.

Best Regards, ThimPress

Default-user

I am changing my review from 2 to 4 stars, due to the great customer support I received AFTER my complaint. They did a good job of fixing the little errors and did it quickly. If I received a response to my issues within 2 weeks, this would be a 5 star rating. They have also updated the theme through Envato.

Thank you!

Hi.

I have a problem with displaying the style 5 of homepage. Can you help me asap, please?

I will wait for your answer. Thanks!

Link: http://papucei-chic.ro/home5/

ThimPress

Hi, Thanks for using our theme. For your problem, please create a new topic on http://thimpress.com/forums/. My staffs will support you. Best Regards, ThimPress

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