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hi, first thing is should thank you for great theme, but I have problem with multilingual issue.
i created new .po and .mo files in Alpine/assets/php/options/languages and set new language into general setting page, but nothing changes and every things English yet!!!
I also read Translating* section in theme document, but your way is deprecated from WordPress 4 later.
in other hand my language is RTL (right to left), can you tell me how can i set RTL mode in Alpine theme.
please help me to resolved these problems.
thank you again.
Hi, i suggest you download plugin “CodeStyling Localization” and and follow the instructions of the plugin for create a translation or use this plugin for more or use this plugin for more requirements: https://wpml.org/
To support RTL you should use this plugin: https://wordpress.org/plugins/wp-rtl/
For more support please contact us through the support area please: http://themeforest.net/item/alpine-wordpress-responsive-one-page-parallax/7191059/support
Days ago I send a support ticket. I have had no response. my email is email@example.com
Still unanswered and already spent a week. If you can not support, please confirm.
I need to do a child theme, can you help? Thanks for answering.
Hi, you sent many requests for assistance, we are responding to your requests for assistance through the support area. Please always contact us through the support area so you have all the information in one place otherwise you create confusion. Thank you.
For create a Child theme please contact us through the support area!
That would if respond. But I spent a week and you do not respond. Do your job.
Hi, we have answered all your questions through the support area.
Pre-purchase question: does the theme come with pre-loaded content that I can edit?
Certainly, you can import the demo content so it’s easier to create your site.
You can find all the info you need in the documentation of the theme.
Thanks, really appreciate it
Hi, I’ve had your theme installed for a while now and want you to know how awesome it is. Thanks for making such a great theme. I do have a question about a couple of weird things that I don’t know how to fix.
Everything was working fine and then all of a sudden the sections on the one page layout was out of order. I tried reordering it but it doesn’t change. This is also happening in the portfolio. Applying reorder doesn’t work. Can you direct me on how to fix this?
Hello, I think you have an older version of the theme! For the problem the reorder the “Reorder” plugin is not compatible with wordpress 4. Quite simply you should uninstall the plugin “Reorder” and install the plugin “Post Types Order” that you can find here: https://wordpress.org/plugins/post-types-order
This because you have a very old version of the theme … The latest versions of the theme have this plugin. If you want to update the theme, you can find info how to update in the documentation of the theme.
Hi there, thanks for your reply. I have updated to the new versions and looks like my portfolio is working a bit better (not perfect, but usable for now). But the OnePage reordering still isn’t working. It doesn’t seem to want to save the order I have put them in. When I go to the actual pages, the order is correct in the Attributes, but not on the actual live website itself. Can you help?
Hi, regarding the portfolio are definitely some wrong setting. The portfolio must work perfectly as in our demo.
As for the reirder plugin it is very strange. Are you using some cache plugins? Please try clear cache because is it impossible that the site elements are not sorted while on the administration is correct.
Please contact us through the support area here: http://themeforest.net/item/alpine-wordpress-responsive-one-page-parallax/7191059/support and send us a link to your site.
Having problems activating the ThemeZIlla plugin. This is the error its giving me:
Fatal error: Cannot redeclare class ZillaShortcodes in /home/senatlagroupco/public_html/website/wp-content/plugins/zilla-shortcodes/zilla-shortcodes.php on line 11
Hey Guys… I don’t know why this thing says I have been supported because i haven’t…. could you please help… seriously don’t know whats going on with the ThemeZilla plugin
Hi, the problem is that you have manually installed the ThemeZIlla plugin plugin.
ThemeZIlla plugin is already distributed with the theme so you do not need to install the plugin manually! Contact us through the support area for more support!
But the reason I installed was because ThemeZilla was not working anyways. Every-time I try to call a shortcake, the pop up for themezilla would not come up.
Hi, the problem is due to a wrong configuration on your server!
Please contact us through the support area and send us an access to your server for debugging!
Hello, my sound button from the intro video is not working. Any idea? Thx!
Hi, for the question of the video volume, in your case, please edit the #video-volume in the style.css as below:
margin: 0 0 0 -15px;
border: 1px solid #fff;
new code (view z-index rule)
margin: 0 0 0 -15px;
border: 1px solid #fff;
Hello, here’s my website www.lukeversalko.com
1. I’m wanting to remove the “play” buttons when you hover over a video.
2. Also seem to be having trouble playing videos on an iPhone, when you click on the video nothing happens.
3. When clicking on “Who” in the menu, it goes to who on the page, however does not highlight “who” in the menu as white
4. How can I make the “permalink” appear in the URL of the browser? They don’t seem to do that when clicking on something.
Just letting you know I figured out the answers to questions 1, 2 & 3. just need an answer to #4. Also have one additional question – how to remove the white space between the bottom of the portfolio section and the about section, it’s about a 1cm bit of white.
Hi, for set a permalink you must view the wordress official guide here: https://codex.wordpress.org/Settings_Permalinks_Screen
(Please read the documentation for wordpress questions about configurations wordpress).
For hide a white space in the bottom of the portfolio you must add the follow code in the style.css file:
For more supporto please use the support area please: http://themeforest.net/item/alpine-wordpress-responsive-one-page-parallax/7191059/support
Hi, I need your help please, I’m having 2 problems with the video at the beginning of the page
1. it is showing it darker than before and I don’t know how to fix it
2. when you check the page in the responsive version, the video doesn’t appear.
For the background video only works on desktop, not on tablets and smartphones for compatibility reasons. On smartphones and tablets need to insert a background image.
Please contact us through the support area for more support please!
How do you let partner websites open in a new window ?
Merry christmas already.
Ps: is there e new update on it’s way with new features ? As it has been a long time this amazing theme received a big update.
Hi, in the last version of the theme you can open the partner websites in new window!!! Please update your theme version. You can find info on how to update in the theme documentation.
my website’s lukeversalko.com
When I stretch the screen out in the portfolio section there’s a point when eventually the images don’t expand anymore and white space is seen in-between them. How can I have it so this does not happen? I noticed that when you hover over an image, the greyed out area extends over the white area too. I just want to see only the image and have no white gaps like this in-between.
Hi, please contactus through the support area here: http://themeforest.net/item/alpine-wordpress-responsive-one-page-parallax/7191059/support and send a public url of your site and some screenshoot for to explain your problem!
I sent a message about 4 days ago and haven’t heard anything.
Hi, we responded immediately to your ticket. we told you that you have forgotten to include attachments in your message, and then we no longer received a reply.
Please answer through the contact area otherwise there is confusion.
When I click “support” and then contact author there is no where to add an attachment, I tried dragging the images to the message but that didn’t work either. I never received the response, is it emailed to me? Or does it go somewhere else because I did not see any email. Would be great if you could just email me or I email you so I can include the attachments.
I, please use this service to sendind attachments: http://www.awesomescreenshot.com/
Hello! I have contacted you through the Support system twice in the past two weeks but have not received a response. Also, is there a support forum where I can see the answers to other questions? Thank you!
Hi, we apologize but the Christmas holidays our support was limited and so we were unable to answer all customer requests. We are responding to all requests.
Hoping to hear something soon…
Hi, we checked all the tickets before, we have answered all your questions … If you have other requests, please, open new ticket through the support area, here: http://themeforest.net/item/alpine-wordpress-responsive-one-page-parallax/7191059/support
Thank you. How do I see the answers? I thought I would get an email…
Any responses to tickets before you arrived by e-mail.
Hi, I am trying to have my website appear with the “Mobile Friendly” tag in Google’s search results but currently it doesn’t have the tag because it is only 99/100 for user experience on Google’s page speed insights (https://developers.google.com/speed/pagespeed/insights/). Here is the issue:
Size tap targets appropriately – Some of the links/buttons on your webpage may be too small for a user to easily tap on a touchscreen. Consider making these tap targets larger to provide a better user experience. The following tap targets are close to other nearby tap targets and may need additional spacing around them.
The tap target < div >< / div > and 1 others are close to other tap targets.
I have checked this with your demo site too and the issue appears with that site. Please could you have a look and see if you can fix this or let me know how to fix this on my site so I can get the mobile friendly tag? Thanks.
Hi, we maintain that 99/100 is a very high score. There are many other themes in the store even have a lower score. Certainly in later updates improve this aspect but I do not think now is a worrying thing. For further information please contact us through the support area here: http://themeforest.net/item/alpine-wordpress-responsive-one-page-parallax/7191059/support
Hi, whilst I know that 99/100 is a high score, if it is not 100/100 then the site does not get Google’s “Mobile Friendly” tag shown in the search results and other competitors are getting that message. Its also known that sites with the mobile friendly tag rank higher (at least in mobile results). So I’m just asking if you can point me in the correct direction of the tap targets that need spacing added round them and I will do it myself, I’m not just sure which < div > it is talking about and thought you might have a better idea. Thanks.
Hi, my site just stays on loading screen. I haven’t changed anything so just wondering if its an issue you’ve been having? Last time it was because You Tube had changed some settings – possibly the same for this? Please help, many thanks.
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