Discussion on Alpine - Wordpress Responsive One Page Parallax

MilkshakeThemes

MilkshakeThemes supports this item

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475 comments found.

“EXTEND SUPPORT” does not exist…

One Month Ago (3/7/16): “There seems to be a bug in your code. When I add 8+ TEAM members, the scrolling dots at the bottom do not function properly. For example: I have 12 members, so at full screen there are 3 dots below to navigate through them. When I click on the middle dot, it only shows the next 2 members (instead of the next 4). The same issue occurs if I click on the 3rd dot.”

“Support” reply: “Hi, I just saw the problem, we are working to fix it as soon as possible and publish an update on theme forest store.

Sorry for the inconvenience.”

Hi, we regret that in this case you have to wait but we had other changes to make and we had to apply all other changes and do compatibility testing with all browsers and then we have to wait the time required for verification and approval changes by Envato.

However if you want to immediately apply your edit enter the following code at the end of style.css file

.owl-item .item_top,
.owl-item .item_bottom,
.owl-item .item_left,
.owl-item .item_right,
.owl-item .item_fade_in{
  opacity: 1;
  top: auto;
  right: auto;
  bottom: auto;
  left: auto;
  padding: 0;
}

Will be released in a very short update that includes these changes just Envato approves our updates :-)

I recently received an email stating that the template has been updated. I also recently updated to the latest version of Wordpress. When I did that, the master slider no longer is visible. www.sunniegivens.com. When I entered my purchase code for the template on my wordpress admin, it says that the purchase code is not active. Does this mean I have to purchase 6 months of support in order to use the master slider? Which means for 1 year, I have to pay $62 in order to use the master slider? Please confirm.

Hi, the master slider plugin is a third-party plugin and has nothing to do with our theme. Please contact us through the support area here: http://themeforest.net/item/alpine-wordpress-responsive-one-page-parallax/7191059/support in tried and send us an access to your wordpress panel so we can understand your situation.

besouro

besouro Purchased

so can you use vimeo now? I see you said you made updates. If so how?

Hello, We received your ticket through the support area. We are responding to the ticket through the support area. :-)

besouro

besouro Purchased

so can you use vimeo now? I see you said you made updates. If so how?

Hello, We received your ticket through the support area. We are responding to the ticket through the support area. :-)

GLIVET

GLIVET Purchased

I updated to the latest version of Wordpress. The master slider is “broken”. Could you warn your customers when you update your product?

Hi, please contact us through the support area here: http://themeforest.net/item/alpine-wordpress-responsive-one-page-parallax/7191059/support and send us an wordpress access of you site for debug, thanks :-)

GLIVET

GLIVET Purchased

Thanks, I update Alpine theme ans it works fine now.

Ok, thanks :-)

Hi! After updating the slider ([fullscreen_slider]...[/fullscreen_slider]) does not funcion anymore. Any suggestion? Thanks!

Hi, we have released an update to be compatible with wordpress 4.5. Please download the update from theme forest. Find info on how to update the theme documentation.

GLIVET

GLIVET Purchased

Hi,

I realize that portofolio images are not displayed beyond 50 images. Is there a way to override this limit?

Hi, we are responding to your request through the support area. :-)

GLIVET

GLIVET Purchased

Be careful, portofolio images are not displayed beyond 50 images.

Hi, we are sorry but your support is expired. Envato introduced new rules in September 2015 and support is free only for 6 months. In order to be able to get support, you will need to purchase support renewal.

Hi…I wrote an email through your support form last week but I have not received with an answer. I have the alpine theme installed on my sit ebut I’m seeing some issues with scaling on mobile devices. The fonts do not look correct and they do not scale to fit the screen. Can you please offer some input. My website is http://digitaldieselstudio.com Please view on both iPhone and Android device in portrait and landscape mode. You will see the page logo does not scale and when scrolling down the section titles do not scale or scale randomly. Please help. Thank you. I love this theme and it’s perfect except for this small issue.

Hi, you can contact us through the support area here: http://themeforest.net/item/alpine-wordpress-responsive-one-page-parallax/7191059/support and this is the css selector for parallax title:

.parallax h1, .parallax .number-counters strong{

}

Hi…thanks for your reply and sorry of the delayed response. I’m not exactly sure what to do with this selector. I haven’t modified it in the dynamic css section or added any inline css so I’m still not sure why it’s not scaling.

Hi, please see here: http://www.awesomescreenshot.com/image/1251580/d0a6b32262c6d545f6d3a0e1a77f6828

Contact us through the support area for more support please.

I’m getting an error related to an outdated TGM plugin this theme uses. Are there any plans to upgrade that plugin?

Hi, please contact us through the support area and send us an access to your wordpress panel for debug.

azstudio

azstudio Purchased

None of the icons are displaying on my site, they are all coming up as squares? http://www.boraso-sport.com

Hi, please contact us through the support area and send us an wordpress access to debug!

ivenevi

ivenevi Purchased

Hi, Alpine is a great theme but i have little problem with “theme options”. When I change the general color or nav_bar color values, nothing happens ? I followed your instructions (reset options + chmod 777 of dynamic.css) but it does not work at all. Could you help me ;-) Thanks in advance

Hi, please contact us through the support area and send us an wordpress access of your site.

hi.i want to tell me if the blog has the feature to have load more button and instantly load the blog news.

Hi, we have responded to your request for support through the support area!

i have not purchased your template.how to have access at your support area?please email me or answer me here.Thank you

Hi, for receive support you must contact us here: http://themeforest.net/item/alpine-wordpress-responsive-one-page-parallax/7191059/support with the account that you have buy theme, otherwise we can’t provide support.

Josho1989

Josho1989 Purchased

Would love some support?! Can someone please help? I’m stuck on a few things and I’d love to get them fixed up.

1. Can’t change the font for the theme 2. Menu highlights all pages until I reach the first section 3. Blog section shows the username and not the display name

Site is tondodigital.com

Thanks!

Hi, we have received your request for support, we are responding to your request through the support area. :-)

Josho1989

Josho1989 Purchased

Font is Times New Roman on Mobile and some computers. I really want this fixed.

Josho1989

Josho1989 Purchased

PLEASE HELP! Font isn’t working on some computers and mobile. I want the lato font.

PLEASE HELP!

Josho1989

Josho1989 Purchased

PLEASE HELP! Font isn’t working on some computers and mobile. I want the lato font.

PLEASE HELP!

Hello, we are responding to your request through the support area.

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