Discussion on Alterna 7 - Ultra Multi-Purpose WordPress Theme

729 comments found

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
qazalhj Purchased

Hi I purchased theme name alterna. I can’t customizing fonts. I want to set up and use Korean Web fonts. Where can I edit the sources? PLZ help me!!

ThemeFocus

Hi, we had provide 620+ google web fonts so you can look online view these font and select your font throught Alterna Option -> Font Setting.

http://www.google.com/fonts/

Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I just picked this up from the corporate bundle. Is there no PSD file for this theme? I can’t seem to find it…

ThemeFocus

Yes, we have no provide PSD file, Thanks.

  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 2-3 years

I am incredibly IRATE. I bought the corporate bundle for this theme. None of the sliders work. There is a “key” that is there but not active. How disappointing.

ThemeFocus

First, you done some error so that appear the question. You must create your slider use slider plugin then use them as plugin requires.

Second, bundle item without support, updates so if you need help please get support so that we can help u check your site where had done error.

Thanks.

  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 2-3 years

LayerSlider WP: jQuery Transit issue It looks like one of your other plugins also uses jQuery Transit and loads an extra copy of this library which can cause issues. Please navigate on your WordPress admin area to edit this slider and enable the “Put JS includes to body” option in your Global Settings under the Troubleshooting section.

ThemeFocus

Please do as LayerSlider WP said: Global Settings under the Troubleshooting section. Open your layerslider -> your slide then will find the Global Settings.

Again, please read our comment.

http://themeforest.net/item/alterna-retina-responsive-multipurpose-wordpress-theme/discussion/3946450?page=10#comment_3717726

Thank u support us!

Default-user

I have read the comment… multiple times. If I would have known that this was going to be like this.. I never would have bought it? Why would you offer something you don’t support

ThemeFocus

If you read multiple times will very clear bundle item without support, updates.If you need support we are happy provided, please first get support as our comment said.

Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Thanks for your answer but I want to know how I can set foreign language fonts like Korean….Olny google web fonts can be selected?

ThemeFocus

Hi, about your request about custom your font I had create a full and clear steps for u. Please view it on our support forum.If you have question, also please follow the post on support forum.

http://support.activetofocus.com/alterna/discussion/comment/447

Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

I purchased the Corporate package that the this was included. When I click on the Alterna Option there is no Save Button showing on any of the setting areas. When I fill in and change any of the options when I go to any areas other than the Alterna Option all settings are lost. Am I missing a setting?

ThemeFocus

Hi, Alterna Options panel right bottom you will find the “Save Changes” button. If you didn’t find it means you done something error with theme. That’ll need us check your site what’s wrong with you done. But as bundle buyer without support, so if you need us help u check it please first get support.You also can view the post about support problem.

http://themeforest.net/item/alterna-retina-responsive-multipurpose-wordpress-theme/discussion/3946450?page=10#comment_3717726

Thanks.

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years
  • United States

I’ve received an error, and can’t seem to fix it:

Fatal error: Cannot redeclare class Envato_Protected_API in /home/bnipearl/public_html/wp-content/themes/allerta/envato-wordpress-toolkit-library/class-envato-protected-api.php on line 13

I’ve changed all of my folder permissions to 777. What now?

ThemeFocus

About the error is show you can’t auto update theme.Because of bundle item without update so you use your API can’t update and show error.

You can don’t enable auto update or purchase the theme use normal price then it’ll works.

Thanks.

bluesmokellc

So how do I undo that?

ThemeFocus
About the question have 2 solve method.

Method 1: Don’t Enable Auto Update.
Open Alterna Options -> General -> Theme Auto Update Setting, then don’t check the “Check to auto update when have new version.” checkbox.


Method 2: Purchase our theme use normal price then your API will works for auto update.

Thanks.

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
  • Netherlands

Hi,

I am trying to get my account validated for your support forum. But It keep saying my envato en purchase code is incorrect.

Please help.

ThemeFocus

Please make sure have no space text and purchase code is our theme, you also can submit a ticket with your purchase code let me check it.

http://support.activetofocus.com
Default-user

Hi,

Ticket sent: 813223

ThemeFocus

Hi, I had help u create the account, your purchase code is correct.Maybe you before you do some error.Please check ticket will view account information. Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

I wrote a discusion in your support forum. ... though I can not find it there. I like this setup: http://themes.activetofocus.com/alterna/demo/example-4/ How is the slider with the pricing on the right done exactly? Please point me or find me in the forum for answer. Thank you very much. Your theme is really somthing. :)

ThemeFocus

Hi, I had change your support forum status, now you can view “Start a New Discussion” button then add your question.

Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi team,

I like the features of the green hover effect in the middle of the front page, do you sell this feature as a separate plugin?

ThemeFocus

Hi, we have no sell this as a separte plugin.Thanks.

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
naspos Purchased

Can you put a “Call Us: Phone Number” at the upper right hand corner of the website where there is blank space and how to do this efficiency?

ThemeFocus

Hi, about the problem please view the post of we already other user on support forum.

http://support.activetofocus.com/alterna/discussion/14/remove-social-network-top-right-and-add-phone-number

If you have question you also can search or submit on support forum.

Thanks.

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
naspos Purchased

Hello,

How can we change or add new icons for the features shortcode?

ThemeFocus

Hi, about how to change or use icon, we had create a post on support forum, please view it.

http://support.activetofocus.com/alterna/discussion/163/how-can-we-change-or-add-new-icons-for-the-features-shortcode

Thanks.

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
naspos Purchased

Why doesn’t this theme support the default WooCommerce shortcodes?

ThemeFocus

Hi, our theme integrate WooCommerce, this is third-party plug-ins.

Because of these shortcodes all provided from plugin and works depends on plugin active, so default have no woocommerce shortcode before you didn’t active WooCommerce plugin.

Thanks.

Default-user
naspos Purchased

I don’t understand what you have written but the theme states it is compatible with WooCommerce, and the theme has the following shortcodes built into WooCommerce: products ids=”” skus=”“ they do not work in the theme. Why not?

ThemeFocus

Hi, our theme theme integrate woocommerce. You must active woocommerce plugin then can run WooCommerce plugin provided shortcode (We have no any woocommerce shortcode).

For example: Our theme also WPML ready, not means the default theme can translate multi-language.It’s means you can use WPML plugin translate multi-language and it’ll run works with our theme.

Now, I think I had explain very clear.If you still have question, you can serach about WooCommerce from google.

http://docs.woothemes.com/documentation/plugins/woocommerce/woocommerce-user-guide/

Thanks.

Default-user
naspos Purchased

Hello, Yes I understand that and WooCommerce has been active but when those shortcodes are posted none of them show up but with another theme the same shortcode shows up.

ThemeFocus

Please send us your site and account let us check what’s wrong with you. You also can add screenshot in ticket.

http://support.activetofocus.com

Thanks.

  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users
  • United States

Is this also compatable with buddypress? I’m guessing no but thought I’d ask anyway.

ThemeFocus

Hi, we have no test it with buddypress so don’t make sure it’s compatable with buddypress. Thanks.

yallways

ok thanks for the quick reply. Super fast!

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • Referred between 1 and 9 users

Hello,

I have a question, please. I have your beautiful theme from the bundle, if i buy it now, can i update the bundle version also to the new version and use both updated themes on different websites?

Thank you very much!

ThemeFocus

Hi, if you buy it then your account API is works for update new version.

Because of you purchased is Regular License just for single end product which end users are not charged. So before your bundle license + now purchase license will just can for 2 single end product which end users are not charged.

About license you can view http://themeforest.net/licenses/regular

Thanks.

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years

Hi,

Can you add woocommerce shortcodes through the page builder, for example i like your multi purpose demo and would like to add woocommerce featured products, etc to the home page is this possible?

ThemeFocus

Hi, WooCommerce is a plugin, when you active woocommerce plugin then you can use woocommerce shortcode like our demo home page. Because of it’s provided from woocommerce(plugin), so we have no add into page builder, but you can use shortcode.

Thanks.

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
naspos Purchased

Is there a way to use the price slider but also have just images slide without the price table?

ThemeFocus

If like you said that will not price table just a image slider, it’s need change many code as you want. Why you don’t create a slider as you want. Thanks.

Default-user
naspos Purchased

which files are responsible for adding the price table?

ThemeFocus

Hi, about price table, price slider shortcode details please view our demo pot. It’s very clear.

http://themes.activetofocus.com/alterna/demo/price-table-price-slider/

Thanks.

  • Bought between 10 and 49 items
  • Greece
  • Has been a member for 2-3 years

hi,

are all theme shortcodes integrated in v. composer as drag n drop visual elements ?

thx!

ThemeFocus

Hi, we had add some shortcodes into vc , but some shortcode vc appear integrate problem so have no add into and we had get vc plugin author reply about it, they will solve these prolbem so that we will add more shortcodes into the plugin.

Thanks.

tasoskouk

so those shortcodes can be used with the insert shortcode editor button inside the vc html element, yes?

tasoskouk

but this is not elegant & handy though… hope u soon find a descent solution

ThemeFocus

It’s plugin integrate problem as we also waitting plugin autho update , but you also can use these shortcode edit without vc. I’m like use shortcode not like vc. Just depends on you like. Thanks.

tasoskouk

IMHO, in vc there is visual editing, in shortcodes it is just visual insert and then u cannot even read them in long pages… this is a big difference, that’ s why i insist ;-) thx anyway!

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
  • United States

Hi. I’d like to disable the related products section at the bottom of every product page. Is there a quick way to do this?

Thanks!

ThemeFocus

Yes, it’s can possible. You can get solve throught WooCommerce plugin official doc files or as bundle buyer please get support we will happy help u.

Thanks.

mattmolinari

I purchased alterna theme through the themeforest ‘corporate bundle’. Where can I go to find support?

  • Belgium
  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi there, I have a small problem with the contact form: When someone send an e-mail with the contact form, the last letter of the sender’s name is always missing… f.e. “Tim” sends me an e-mail, but i receive a message from “Ti” instead of “Tim”. How can i solve this problem?

ThemeFocus

Hi, I didn’t view you have purchase flag, we can provide support for our buyer.

Thanks.

Sam

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