Discussion on Alterna 7 - Ultra Multi-Purpose WordPress Theme

731 comments found

  • Author had a File in an Envato Bundle
  • Elite Author
  • Has been a member for 4-5 years
  • Interviewed on the Envato Notes blog
  • Exclusive Author
  • Sold between 100 000 and 250 000 dollars
  • Contributed a Tutorial to a Tuts+ Site
+4 more

Alterna V5.1 Update Had Online.

Update information please click link view details. http://support.activetofocus.com/update/?theme=alterna

Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
  • Sweden

Hi! Im thinking of buying this. Just one question:

Can i sort the posts in each category a-z ? Not just showing the newest first?

Thanks!

ThemeFocus

Hi, you can modify change sort on name show posts. We also provided custom services for extra modify.

Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, Can you respond to your support tickets instead of the person that has no English skills and writes responses in incoherent English? My issue is the one where using the ‘Blog Template Waterfall Flux with Ajax’ has overlapping issues in IE and Firefox, but works fine in Chrome and Safari. Thank you.

ThemeFocus

We had check your site all works and our tech support had reply details.Thanks.

Default-user

Thank you!

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 4-5 years
  • Microlancer Beta Tester
  • Netherlands
  • Referred between 1 and 9 users

I have a pre-sales question.

A long time ago I looked at the theme and especially at http://themes.activetofocus.com/alterna/demo/about/ and at the bottom the team members were showed in a nice rectangle and the pictures were also rectangle shaped. http://s22.postimg.org/hrznooeb5/scr.png

Now I see this has changed and the pictures are round and the reactangle around it all is gone. I don’t like the change.

Before I buy I really want to know if it is just a simnple setting in the theme so that I can get the rectangle show of the teammembers back?

ThemeFocus

Hi, if you need before team style please contact us after purchase it.We will help u back it. Thanks.

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • Canada

I’m still having the issue with unresponsiveness. My reply in your support area has still been unanswered from 4 days ago and I have an impatient client. I even provided screen shots. Please advise.

ThemeFocus

Hi, which ticked id? please tell me details let us check it.Thanks.

HybridMedia

I’m guessing #2068. The screenshots I added I just realized won’t work now as I wiped out the earlier install to see if the issue would be resolved with afresh

My issue is responsiveness is all messed up for my site. My homepage on the phone looks like this….

http://grattonmechanical.ca/wp-content/uploads/2013/11/Screenshot_2013-11-14-23-38-59.png

My menu on the phone has no visible navigation except for home..if I guess and click they show up but this is what it looks like when you click the nav…

http://grattonmechanical.ca/wp-content/uploads/2013/11/Screenshot_2013-11-14-23-39-07.png

As I said I just did a complete reinstall (Only to find out now to add insult to injury that it will not allow my exported XML from the previous install)...so i have no idea whats going on. Same problem.

Please advise, J

ThemeFocus

Looks your page code used error, please send us your site link and admin account let us check your code. Thanks.

HybridMedia

Yes I just received your messages on the forum. Ill send you the applicable info there, thanks guys.

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
  • Spain
idjego Purchased

Hello, how do I put everything in Spanish?? You have to change some file?? Each time you update the theme I lose Spanish translation. thanks

ThemeFocus

Hi, you can send us your Spanish .po .mo files add into our update files.Thanks.

  • Has been a member for 0-1 years

compatible with contact form 7?

ThemeFocus

Hi, our theme integrate Contact Form 7.Thanks.

  • Has been a member for 0-1 years

If I want to use contact form 7, how can I fix css problem?

ThemeFocus

Hi, our theme integrate Contact Form 7, you also can custom css for it.Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

hi can someone please answer my question. Posted this yesterday and still no reply.

http://support.activetofocus.com/alterna/discussion/605
ThemeFocus

We had reply your question, please check it.Thanks.

Default-user

thanks!...but the problem is still not solved. can you please get someone to be a bit more quicker with the responses.

ThemeFocus

Hi, looks you used plugin problem, please keep support forum don’t leave message again here.Thanks.

Default-user

I would love to not leave comments on here but this is the only way I can get any help. my question has been unanswered for 2 days…. and quite frankly i’m not happy with the quality of support i’m getting!

ThemeFocus

Again, our support firum had clear reply u and check you site , setting your post page all works. Please view all setting again, it’s very simple question why just u have question.Thanks.

Default-user

if it all works i wouldn’t be asking you questions…. do you understand what my question is? i need to know how to use full width on “CUSTOM POST TYPES” not regular post types. when i use custom post types the option to select “full width” does not appear… i know how to use full width on regular posts, the option is just below the text box…i’m not blind!!.... if you read my question properly then maybe you would answer it the first time around and i wouldn’t have to wait 3 days!!

so no!! your support forum did not “clearly reply”!!!

ThemeFocus

Looks something you didn’t tell us like your custon post type. Our theme provided page, default post type full width and our portfolio and woocommerce product also already support.Your any custom post type if can’t suppirt full width must change theme code for these custom post type.We can provided extra modify services if you need.

Now,very clear reply u.

Thanks.

  • Microlancer Beta Tester
  • Has been a member for 4-5 years
  • Bought between 50 and 99 items
  • Spain

Pre purchase Hi friends, is possible to make not just one Portfolio? we need a page like Products (submenu) air (submenu) comunications (submenus PDAs etc is this possible?

thanks

ThemeFocus

Hi, you need add new post type for products.You also can use WooCommerce provided product type.Thanks.

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years

I just did the auto update, now I cannot access the site. when i go to the url it’s blank. nothing.

ThemeFocus

Hi, looks your host not allowed your site auto update with envato plugin.You can setting through view the post http://support.activetofocus.com/alterna/discussion/187/fatal-error-cannot-use-object-of-type-wp_error-as-array

Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi, 2 questions :

First question :

I have a problem with bold text in my website > http://www.plombier-lille.pro/

All the text is bold, it appears one day , i dont make any changes … This site is under consctruction but since i have this probleme i do nothing on it.

Second question :

How make a responsive logo for mobile with this template. Because i used a big logo with text and on a mobile support its break all the site : look at this adresse > http://www.reims-ocordo-travaux.fr/

THANKS A LOT

ThemeFocus

Hi, first question. I had checked it’s your custom header right content html code <b /> tag problem, please check and correct close the <b /> tag.

second question, please view our post setting your logo. http://support.activetofocus.com/alterna/discussion/comment/1675

Because of you used our theme for 2 clients, so need at least 2 license.Now, you can send us your 2 purchase code to http://support.activetofocus.com then we will quickly change your support forum status.

Thanks.

Default-user

ok thanks :)

Default-user

The second question concern a site under construction, the client dont valid the template…its use just to test it i need to kwow how make the logo responsive before i buy a second licence… i cant see the answer in your forum…please help me its important and if it work probably i buy the second licence for that client

ThemeFocus

Hi, you must get second license then get support as our license.Please submit a ticket with your 2 purchase code then will view our forum answer or support.

http://support.activetofocus.com

Thanks.

  • Bought between 100 and 499 items
  • Canada
  • Has been a member for 2-3 years

This theme is amazing and easy to work with. Support has been fantastic and I have really not had to use it a lot. I cannot wait for another amazing multi-purpose theme from ActiveFocus. Their name says it all! They are active working on making things better and focused on providing amazing themes!

Thanks Brad

ThemeFocus

Thanks.

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years
  • Referred between 1 and 9 users
  • United States
fieldsf Purchased

WPBakery Visual Composer has been updated to 3.7. Will you be updating it in this theme we’ve purchased and releasing an update of theme?

ThemeFocus

We will update it today. You will get new version VC plugin when theme updated.Thanks.

ThemeFocus

We had update theme to V5.1.2 with new version VC plugin.Thanks.

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years
  • Referred between 1 and 9 users
  • United States
fieldsf Purchased

Is there some correlation in the fact that I can’t click on and see the theme options for Alterna and the fact that when I try to go to your support site Google tells me it’s not there? What’s going on, please?

fieldsf
fieldsf Purchased

Interesting, I can now get into the Alterna theme options on my WordPress, and I can also now get to the support portal for ActiveToFocus.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

hi just to know how delete the page header title in “page option setting” when you are in a page admin in wordpress and use Header Breadcrumb as the same time. Because when you choose to not use the page header title you cant use Header Breadcrumb…

Or if its not possible, how change the waist (big reduce) of the title header background and the Breadcrumb space in the page

Thanks

ThemeFocus

Hi, you must get second license then get support as before you had break 1 license.Please submit a ticket with your 2 purchase code then will view our forum answer or other support.

http://support.activetofocus.com

Thanks.

Default-user

i buy an other licence. I send you a ticket… please i need a response :)

ThemeFocus

Thank u. Our support will check your ticket and reply u.

  • Author had a File in an Envato Bundle
  • Elite Author
  • Has been a member for 4-5 years
  • Interviewed on the Envato Notes blog
  • Exclusive Author
  • Sold between 100 000 and 250 000 dollars
  • Contributed a Tutorial to a Tuts+ Site
+4 more

Alterna V5.1.2 Update Had Online.Now you can use new version Visual Composer 3.7 page builder.

Update information please click link view details. http://support.activetofocus.com/update/?theme=alterna

Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
BFV Purchased

Hello

how to make a gallery of pictures, just enlarge with PrettyPhoto and not a new tab page with image???

thanks

ThemeFocus

Hi, about portfolio or post gallery method, please view the post.

http://support.activetofocus.com/alterna/discussion/52/gallery-for-portfolio

Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
  • Italy

The theme is compatible with buddy press?

ThemeFocus

Now, it’s not compatible buddy press.Thanks.

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
captiva Purchased

The shortcodes are not working on my site with the theme demo pages. The shortcode itself displays in the page rather than affecting the display elements. Do you have any idea why? I have upgraded the theme and the plugins just to be sure that wasn’t the issue.

ThemeFocus

Looks you copy shortcode maybe appear error (for example: you can click “Text” tab when edit page then will find like

 pre, code 

etc tag break your shortcode. ).

If still have problem , please send us a ticket with your site link, admin account let us help u check it.

http://support.activetofocus.com

Thanks.

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