Discussion on Alterna 7 - Ultra Multi-Purpose WordPress Theme

787 comments found

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • Turkey

Does anyone can use themes option panel? People who bought it from bundle we can communicate trough this themes comments panel and solve our problems here.

ThemeFocus

We had help a buyer like you appear the same problem so I know it’s not theme problem.You can view the post on support forum after purchase our item.

http://support.activetofocus.com/alterna/discussion/122/custom-color-style-doesnt-work
  • Bought between 50 and 99 items
  • Denmark
  • Has been a member for 4-5 years

Why is there no support if you have purchased this theme via the “bundle”....bundle states absolutely nothing about that is does not have same support options as when purchasing items separately…..That’s not ok….

contrastblack

Actually, if you take a moment to carefully read the description under the Bundle, you will notice exactly that particular thing being mentioned. To quote : “Please note: Due to the exclusive nature of the Corporate Bundle, the bundle items are purchased ‘as-is’, meaning that the items in this bundle are not eligible for item support or updates.”

Also, this is clearly mentioned in the FAQ of the download.

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 2-3 years

Hi Nice theme, I would just like to know before I install…is the the theme in bundle 1.3? because the docs say 1.0.3 is from Feb.

Thanks

ThemeFocus

Hi, Docs don’t need update, about code update information you can view the post details

http://support.activetofocus.com/alterna/discussion/15/alterna-theme-update-history-important

or Your Theme -> Alterna Options -> Update & Log tab view it.

About more support view the post : http://themeforest.net/item/alterna-retina-responsive-multipurpose-wordpress-theme/discussion/3946450?page=9&filter=All%20Discussion#comment_3697803

Thanks.

CanCars

so the version in bundle is 1.3?

ThemeFocus

Now is newest as you viewed in bundle, we just forgot change the version number.Don’t worry that. Thanks.

CanCars

I just activated it and yes its 1.3.. Great! its a beautiful theme, I will purchase here for future updates thanks very much :D

ThemeFocus

Thank u support us! :)

  • Bought between 100 and 499 items
  • Has been a member for 6-7 years
whisper Purchased

Hi there,

I purchased the theme (not bundle) and I also opened a support ticket with your website.

Can you please tell me how I can remove the inbuilt contact form as it is broken, so I can add a plugin form, I still wish to use the google map etc. for the contact page header but I need to use a plugin contact form.

Can you tell me how to remove your form without just creating a whole new page?

ThemeFocus

Hi, thank u our buyer. I had help you create a post with your question on support forum.

Please view it http://support.activetofocus.com/alterna/discussion/comment/323

Thanks.

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • United States
judahOne Purchased
I have an issue with categories I excluded showing in the blog, has anyone else had this issue? http://support.activetofocus.com/alterna/discussion/126/blog-page-shows-categories-that-i-excluded
ThemeFocus

Hi friend, I had reply your post on support forum. If you have post on support forum question then don’t need post here again.

We’re first check support forum.

Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • United States

I did get theme options panel to work thru bundle purchase..but I could not use WP installer. I de-activated ALL plugin’s, then went through my FTP server and uploaded the UN-ZIPPED Theme into my wp/themes folder. Hope this may be helpful. I am now tackling a different issue…good luck! It’s a gorgeous theme

ThemeFocus

Please first view our DOC files, if your site upload files limit < 9M , please just use FTP upload our theme. And our theme WP version require 3.5+, It’s important!

http://themeforest.net/item/alterna-retina-responsive-multipurpose-wordpress-theme/discussion/3946450?page=9&filter=All%20Discussion#comment_3697803
julgeiger

Yes.. um thank you, that is what I stated above that worked for me :) I have the latest and worked through my FTP. I was hoping to help out jackal07 … just threw it out there as an option to try. Love the theme, thanks MUCH!

julgeiger

Doc files were a big help as well, thanks for including them

  • Elite Author
  • Author had a File in an Envato Bundle
  • Sold between 100 000 and 250 000 dollars
  • Author had a Free File of the Month
  • Interviewed on the Envato Notes blog
  • Has been a member for 5-6 years
  • Exclusive Author
+3 more

@jackal07 @solsikkehaven

Envato explicitly states this on every bundle page: “Please note: Due to the exclusive nature of the Corporate Bundle, the bundle items are purchased ‘as-is’, meaning that the items in this bundle are not eligible for item support or updates.”

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years
  • United States

Sorry to see some of the hassle going on with different questions. I actually just came by to say, I would of just bought the corporate bundle for this theme alone. I bought this Alterna theme earlier and it is the best theme ever! And I just recommended a friend who bought Alterna too. I love it to death! I’m definitely going to get that New Idea theme soon too. That one looks great!

Best wishes.

ThemeFocus

Hi, thanks. We’re working 2.0 version will bring more features.Thanks again our buyer.

BrandDedication

Welcome, and 2.0 sounds great! Always like when the first number goes up a digit :) You have updates all the time, lol.. I check your updates more than I check facebook notifications :) Thanks again.

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • Turkey

It did not worke for me. All the other bundles themes owners helped me. Thanks

  • Bought between 500 and 999 items
  • Has been a member for 5-6 years

Hello, I am unable to upload sample data, tried several times and it just stalls… Went to forum and I am not seeing the option to post a new question. I am not a BUNDLE purchase…

What’s the scoop ?

Thanks

ThemeFocus

Hi, did you check your email link as “Confirm Email” already had sent u when u register complete. If you didn’t get the email, just tell me your register I will help u change the status.

Thanks.

ThemeFocus

Hi, I had update your support forum member status, now you can view the “Start a New Discussion” button add your question.

Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

I regret buying the bundle. I installed it using FTP WP is updated but the freaking homepage doesn’t even have a scroll bar to scroll down, I have to use the down arrow on my keyboard just for the page to move. I understand as-is but this is just ridiculous. How can you expect someone to want to buy the theme full price if the general download already has issues….

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Recently I’ve purchased the theme (bundle) and installed it, but I can’t activate the sidebar. Also, the widget are inactive – neither sidebar or footer widget are there.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Thanks I saw the comment and I also resolved my own issue. It seems I had to disable all of my plugins and then enable them one at a time to determine which was causing the issue.

After giving it some thought, I do understand why you all would not want to support unapid users considering there are so many sites out ther which would allow people to steal the theme and you would be providing support for people who have stolen rather than contribute to your profit and hardwork.

Thanks again.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

I am interested to buy a theme but I have one question, I have a friend who buyed this theme and on Iphone submenu is not working for Global Responsive – Fixed Width.

Nothing happen on Iphone 4S when click over sub menu , on Samsung S2 is working.

I think my friend don’t have last version, I want to ask you if you know about this bug and if you fixed it.

Thank you

ThemeFocus

Hi, if used fixed width means not responsive so that used default menu .Because of iPhone have no hover effect so that you maybe need click double so that works.(It’s why we not our recommend use Fixed Width for some mobile phone.)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I have a question if I’m working on localhost and requierer me my username and password from envato My question is if I can set it after uploading to remote hostin channel without problems registered domain ie do not take my localhost address as the primary address and then to take the real domain upload a Secundary direction and cause me problems (you already used for a site estetema “localhost”) and may not use this site in (the real domain)

  • Bought between 50 and 99 items
  • Canada
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users
LFReD Purchased

I’m trying to change color theme from alterna admin panel but seems that my changes doesn’t have any effect. I’ve checked the box “Check to enable custom color”.

In addition Logo doesn’t appear and font style changes, and background changes doesn’t work.

wp-content folder has 777 permission. Also I manually added “custom-styles.css” file and nothing’s happening.

Please help

ThemeFocus

Hi, please view the post we already had created with the question.

http://support.activetofocus.com/alterna/discussion/127/custom-styles-dont-generate-custom-css#Item_2

If you have other question, also please view or add on our support forum so that got quickly help.

Thanks.

  • Exclusive Author
  • Has been a member for 1-2 years
  • Bought between 1 and 9 items
MajorYom Purchased

Hi, bought the theme. Where can I find the Demo .xml files? For some reason I can’t comment or start a discussion on the support forum.

Thanks for the info

ThemeFocus

Hi, did you check your email link as “Confirm Email” already had sent u when u register complete.I had change your account status, you can view the “Submit A New Discussion” when you have other problem.

About the demo problem, please view the post on support forum. http://support.activetofocus.com/alterna/discussion/10/our-demo-site-xml-files-and-slider-demo-files-

Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • United Kingdom

Bought the bundle, I know you posted about no support – but I can’t help feeling a bit let down. At least everything could work properly first – It’s perhaps not your fault but TF’s for not checking it first. Previous bundles I have used a theme out of it then purchased later when it gets updated – which I probably will with this if the update is worth it. There are inherent flaws though currently.. take the Search for example, when using with Woocommerce, it does not search through Products, only pages and posts, so no products are displayed in the results. This is a pretty basic error, there should either be an option in the backend for taxonomies/categories, or it should just search all content. It’s not even a fault my end, its the same on your demo. That said, thanks for the theme, I will just have to try and fix it all myself ( my colour changes also do not save in the admin panel so am doing it all myself via css ).

ThemeFocus

First, about theme we had checked and tested yesterday, more details please view the comment, thanks.

http://themeforest.net/item/alterna-retina-responsive-multipurpose-wordpress-theme/discussion/3946450?page=9&filter=All%20Discussion#comment_3697803


WooCommerce plugin provided search form to find products. http://themes.activetofocus.com/alterna/shop/demo/shop/beige-handbag/#product_search-2

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • United Kingdom

Yeah I was expecting that canned response lol.. but thanks for the tip about the search. I was actually referring to the search in the Nav but thats cool I’ll disable it and use the widget. Thanks!

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • United States

Hello – nice theme. Can you and/or another user tell me how to add icons to the menu (as in demo)?

ThemeFocus
Navigation Label Example:
<i class="icon-home" />Home<
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