Update information please click link view details.
If you there appear VC plugin problem, please first update the plugin through view the post:
Hi, when i update the theme, i have this bug: http://s15.postimg.org/hq85ad3l7/screencapture_imunobor_com_1447072882382.png
Your image can’t view error details. Please submit a ticket with your site link , admin account let us check your site.
Please can you follow up Ticket #391153
We had check and reply your ticket. Thanks.
i changed something in : wp-content/uploads/alterna/alterna-woocommerce.css
But after a while it got changed back to original. Please tell me how to get it not be changed. thank you
This is automatically generated as your Alterna Options setting.
More question, please post on support forum.
the alterna options are very limited , and i wanna change css for woocommerce product page. which can’t be done in option page.
Is it anyway ?
Please post your question on support forum.
I have an issue with LayerSlider. It does appear in Chrome. Debugger says Uncaught ReferenceError: jQuery is not defined. Can you please advise?
Looks your page didn’t load jQuery or other page error problem, please submit a ticket with your site link and admin account let us check it.
Hi, i have an bug when i put the “blog posts” on a page, see here: http://imgur.com/JlDrDwg
Looks your title too length break height. Please submit a ticket with your page link and admin account let us check it.
Ok you ask to go to the support.
For over 15 days I expect support from you
If you do not want to help, tell them
This is not the first time I find that the media is low
Our support already reply about your question, you want to custome your image size will break our theme default style so don’t suggest you change, if you still want to check size then you also need check page elements and use css fix problems as different image.
Your theme is very nice but if I have to take the image each time, this is problematic
For me, this should be the theme that automatically resizes the image.
Otherwise, I understood giving you urls that you will give me the code to get what I want !
Please can you follow up Ticket #171724
We had reply u about your question on support forum. Please keep use a method for same problem.
I use multisite website, but i didn’t see any version auto update info…
You can view new version information through Alterna Option -> Update Log or http://support.themefocus.co/update?theme=alterna
As you used it for multisite website, we didn’t found you purchased our Extended License.
If i have Extended License, than version will auto update?
Yes, it’s work as normal. You also can contact us check your host site setting for auto update.
OK, we will think about, thanks.
I recalled I have purchased this theme from themeforest before but it is now missing from my downloads….why is that?
Hi, here show you didn’t purchased our theme. Maybe you purchased by envato bundle as 3 year ago.
Yes, I think that is correct. How do I retrieve the download of my envato bundle as it is impossible to download now
Bundle item without support and update, so you can’t download it. Now, if you like then you need purchase it get download.
I have waited over 24 hours for a response to my ticket. #196927
I am getting the error ” Write theme css error.” after clicking “Alterna Options” or “input your license information”.
Our support had reply your ticket, please check and keep ticket. About your license information, please input your purchase code etc information through Alterna Option -> General.
This does not fix it for me. It did not fix it for markwarrick either. (the support link you sent me) http://themeforest.net/item/alterna-ultra-multipurpose-wordpress-theme/3946450/comments?page=50&filter=all#comment_12039169
I have done both, permission level 777 and adding line to wp-config.php
It’s your host permission setting problem, please send us your site admin account and FTP account let support check your setting through your ticket.
I sent the admin and ftp through my ticket 16 hours ago. When should I expect any resolution?
Our support had reply your ticket, please check and keep use ticket not here. Because of supporter work time not same u there and ticket queue so maybe delay respond, thanks.
I just replied to the ticket you closed and gave all details and information you need to examine this issue.
If I end up not being able to activate my product, I will ask for refund so I can buy a theme that activates without issues. This is the only theme I’ve had this kind of issue with.
We had check your site and found your site problem, more details please check your ticket as our support replied.
You also don’t worry about ticket status like close, it’s just for supporter view new ticket, you can reply and open your ticket any time.
Now, you also can make sure 100% your host setting problem not theme problem after view support reply detail.
Please can you reply to Ticket #196086, been 1.5 month without reply.
Hi, we didn’t found your ticket, did u post on our support ticket system?
Hi i resubmitted the issue there
Thanks for the fast reply now. Cheers!
It that a secure theme to use with a government website ??
We think it’s secure theme for WordPress 4.4.2. You also can use SSL for your website as more secure.
Thanks for Quick reply …. Kindly tell me how much time is required after payment is processed ..
You can download theme after payment complete. How much time for what? Download theme or install theme?
I want to use this theme with a Government website but i am not sure that this website theme is much secure to be used with any Government website ?
Please Verify me that the plugins included inside the theme package are also properly licensed and also received proper update whenever new updates regarding Plugin are released ?
Our theme include the plugin has been introduced through the product details and have plugin licensed.
You can download new version update plugin when we updated theme with new version plugins.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
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