Update information please click link view details.
Is the old version of Alterna no longer being updated? I noticed its not in the download package.
Hi, yes, we had keep old version V6.x more than one year. Now we’ll keep V9+ new version update not include old version V6.x.
I have a problem with Awesome Icons (v. 9). Icons are not displayed. The website is http://ocupacionalcursovh.org.
Example of shortcode used to implement an awesome icon
Do you know what is the problem?
I have another website with a much earlier version (v.6) of the theme and the icons are displayed correctly.
Hi, V6 used FontAwesome 3.2.1. V9 used FontAwesome 4.3. It’s different as 2 version. Old version used icon-XXX, new version used fa-XXX.
More question or reply the comment, please post on support forum with details not here.
Hi guys i want to buy this theme but i’m in one hand dissapointed, you are not supporting changing active sidetab, i checked in your demo and tested on my side
For example you are using in html class “current” for active tab if i put in my html “current” tab 5 that one is not active one when you open that page, if you support shortcode to make some tab active not only first one let me know and i’m buying this theme really, all other features i like but i’m working a lot of with tabs and it is not supporting to put in my course page active tab for example for tab 3
Thank u for your suggest. If we added it will tell u.
You are very welcome, anyway i will buy the theme and wait alterna 9.4 x with that update i hope so
I’m using the google translator
do not let me do anything I contacted the hosting that is wpengine and managed to enter and change the subject so he could come in and told him to contact me with you
but I need the alterna theme to work well because the default theme does not work
Hi, looks you didn’t enable debug so that can’t view any error information.
Please send us your site link , admin account , ftp account let us check your site.
and send the ticket. is the number 945562
I would greatly appreciate your help
We had check your ticket, now please follow our ticket and keep it.
hello talk to hosting wpengine and increased memory limit but still white screen
They gave me the ftp access you asked
but I sent them in this new tiket # 340013. I can not answer because the ticket # 945562 by an authentication problem:
I hope your prompt help please because I have little time to open to the public
Please keep ticket and get our support. Don’t need double same question on different place.
ok sorry I will wait for your answer via ticket
You done a error so appear your problem, please check your ticket about details. Thanks.
ok and the problem was resolved. thank you very much for your excellent care and support
I can not see the ticket response 569212
It has happened to me several times I get an error (Authentication Error – try again)
and I am with the session started and all in support themefocus
We had reply your ticket, about you can’t check ticket, our support check it.
You can post your question on support forum as without site account information.
Could you give me the url of the response in the support forum
that the search by the search engine and does not leave me any result
If you didn’t get result through search. You just create a post then our support check it and reply u.
Sorry for the inconvenience
but I have no access to response
I can not get to see the answer
could send me the email?
Did u login support forum and post your question? I didn’t view your post. It’s not ticket system.
We had create a post as your question and reply u about details, please check it. If you have problem please follow the post on support forum.
How can i add any page in footer .
like there are widgets footer and after there is copyright footer,
I just want to add a page between both footers.
Page include another page? Please post on support forum with details. Our support will check it.
9.5.x with megamenu? -
Hi, yes as our roadmap. Thanks.
Hi, why when i update my theme from 4.0.1 to newest version, all my website bug?
Looks you done something wrong.
Please post on support ticket with site link, admin account. Our support will check it.
Since updating the the newest theme version when i save a setting its not ajax?
It shows a white page with settings saved in the corner?
None of the changes are taking effect? Could you take a look for me please?
When do you think Mega Menu will be part of this theme?
As our roadmap is V9.5. Thanks.
Thank you, looking forward to the update. Will wait for it.
I noticed the following in the update history:
Update TGM-Plugin-Activation plugin to 2.5.2.
Update Less.php plugin to 184.108.40.206.
My question is what are those or where are they in the theme files, because i don’t seem to have any plugins like that in my plugin folder.
TGM-Plugin-Activation and Less.php plugin are theme required important plugin and included into theme files code so that theme works. They’re not independent plugin like VC, Slider plugin for user choose install.
ok, thanks for explaining.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Why buy with Envato
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.