Discussion on Alterna - Ultra Multi-Purpose WordPress Theme

852 comments found

Hi, how can i do to add social icons? for example slideshare and soundcloud

ThemeFocus

Please get support after purchase it.Thanks.

Default-user

Hi, i have an older versión that got in a thenmeforest package, and I would like to include an additional 2 socila icons, slidershare and souncloud. Can you help me?

ThemeFocus

Please get support after purchase it.Thanks.

The auto update does not seem to work with Version 6.3 i am on 6.2.1 and it is not auto updating to 6.3

ThemeFocus

We had tested and here can auto update to 6.3, if you there can’t auto update please now manual update it.Very easy, just download and replace old theme files.

Thanks.

Default-user

Thanks will do the manual way

naiyer Purchased

Hi, I’m not able to update to new version.

Auto-update is on. In the update log I’m getting this message “You have version 5.3 installed. You can update to version 6.3.”

Please advise.

http://naiyerjawaid.com/
ThemeFocus

We had tested and here can auto update to 6.3, if you there can’t auto update please now manual update it.Very easy, just download and replace old theme files.

Thanks.

ThemeFocus

We had found why can’t auto reason, because of we had changed author name from activetofocus to ThemeFocus so if you used theme version author name is activetofocus will need manual ftp update it.Next will have no any problem.

Thanks.

How replace old theme files considering I did some changes in css? Why there is a button auto update if I do now manually? then what are the benefits of auto update if the same does not work. What happened?

chuankung1

Thanks for your help, I replace the theme without problems. Something I would like to know is if you guys tested the Visual Composer plugin Page Builder Plugin to 4.0.1.

ThemeFocus

Hi, our update message had clear said. We had use VC plugin for theme, it’s works fine.You can update your VC to 4.0.1 in download files.

Thanks.

chuankung1

Ok, thanks!

needeo Purchased

Hi, I have 2 questions for the display of portfolio and blog list on a page with shortcode : 1) Is there a way to display portfolio list or blog list on a page with carrousel with feature image which scroll ? 2) Is there a way to display portfolio list or blog list as proposed in shortcode but with arrow on the side (left and right) to scroll several image (for example 4 columns and display 20 image, 4 by 4 as this example http://stage-rando-trial-enduro.com/) ?

Thank’s Laurent

ThemeFocus

Hi, about your question, we had provided blog list and portfolio list with shortcode.But now have no carrousel and scroll effect. If now you need, you can get custom services.Maybe we will add these effect in next theme.

You can post your suggest on support forum.

http://support.themefocus.co

Thanks.

Default-user
needeo Purchased

Ok Thank’s

Auto update don’t work. What i need to do to update this? using version 6.0.1

ThemeFocus

We had found why can’t auto reason, because of we had changed author name from activetofocus to ThemeFocus so if you used theme version author name is activetofocus will need manual ftp update it.Next will have no any problem.

Thanks.

Forbiddeen

Ok, thanks.

Hi how to delete in portfolio some items in the right box (date, categories) not delete the fact that you can choose category but just th fact that appears on this right box ?

ThemeFocus

You can edit single-portfolio.php delete date, category meta.

Next, if you have problem, please submit on support forum.

Thanks.

Default-user

It works very weel perfect. Thanks

Hi,

I like your theme and I would like to purchase it but I need to know if it’s compatible with latest version of woocommerce (2.1.5).

Thank you.

Regards, Catalin

ThemeFocus

Yes.Thanks.

Default-user

Thank you for your answer. Already purchased it.

Hy After changing the support boards I can not log in anymore. I can not send it to me I forgot my password bu The e-mail/username information submitted Could not be found. What’s going on?

ThemeFocus

We had sent u account information!

Default-user

Thanks but Where are all the threads from the old forum. Where are my old question

ThemeFocus

Now, it’s have basic problem posts, more post will coming move into. It’s manual.If have no you wanted please post on support forum.

Thanks.

hi , pre-purchase question. i would like to know if its accessibility is ok ? like for poeple with disabilities. thanks

ThemeFocus

Hi, it’s depends onyou wanted. Our theme and details please click demo features menu.Thanks.

Default-user

I looked at every feature but it not mentioning any accessibility stuff. The thing is i have no clue how to view and test it for accessibility, like for exemple the way a blind person would view it. I see “wai-aria” element and i tested it on http://wave.webaim.org/report#/http%3A%2F%2Fthemefocus.co%2Falterna%2Fdemo%2F , it looks ok but a lot of errors. do you think a person with disabilities would be able to navigate the site ? Thanks

ThemeFocus

Sorry, we can’t provide more details about person with disabilities.Thanks.

where do I find the Purchase Code?

ThemeFocus

Hi,I had create a screenshot for you, please view it.

http://themefocus.co/images/purchasecode.png

Thanks.

I have problem with the plugin RevSlider, when I set the slider in apperance Show Timer Line: Hide apparently does not work that way. It works when I put the “Top” or “Botton” mode, but when I put the “Hide” Line Timer mode the default. It is the latest version 4.2.5. What can I do?

My test page is:

http://tumaskota.com/casabello/

Thanks

chuankung1

Thanks

chuankung1

Hi, yesterday I contacted the makers of the plugin and is actually a problem with the revslider plugin . They wrote me the following:

. “This was fixed in a recent update Here’s a link to the latest version: ....”

They sent me a new version, What is your recommendation, install or wait until you try them?

ThemeFocus

Hi, great. If you have new version, please update it through the plugin provided update method.Looks today the plugin author had updated new version, we will update theme with new version.

Thanks.

Hi just a question how change icon or replace icon with my personnal icon (just for 2 or 3 icon). Where are the files icon ?

Thanks

ThemeFocus

Hi, as your question not clear, did you want to change icon.Which element?

Our theme used FontAwesome icons, you can use them, if you custom icon that will need change theme file code.

http://themefocus.co/alterna/demo/awesome-icons/

Thanks.

Default-user

i want to have 3 icon different that all the icon you have in the template. My graphic designer make 3 icon and i want to delete 3 icon in the alterna theme to have my icon appears

ThemeFocus

It’s need change code for them, if you need please submit a ticket with the extra custom services.

Thanks.

Hello, a quick pre-purchase question : are the layout we see in the demo preview available once I purchase the theme, as a starting point for building the site ?

Thanks.

ThemeFocus

Hi, yes.Thanks.

What happened to the old support forum ? My username from old forum does not work on the new forum

ThemeFocus

Hi, it’s 2 different support forum as new forum.So you just create a new account with your envato username & purchase code.Very easy.

http://support.themefocus.co/ucp.php?mode=register Thanks.
Default-user

Why did you not send out a notification to all existing users to inform them about the change in forum and that you are now part of ThemeFocus—that would have been easy and avoided everyone wondering what happened and having to create these comments just to learn what happened.

You might also want to update the link that show on update log in Alterna Options: After update theme, please first open Alterna Options then click “save changes” button generate your custom css.Plugins can’t auto update so you need manually update plugins CLICK HERE view more details.

The click here is still pointing to : http://support.activetofocus.com/alterna/discussion/203/about-theme-used-plugins-update-problem

ThemeFocus

Hi, it’s different platforms forums, so can’t use same link and move all content into our new forum.

Thanks.

dwd Purchased

Hi , i purchase your theme in 2013 , i got a purchase number , i was in the help forum but actuallt i can’t log in the help forum and my purchase key doesn’t work anymore …

What’s happen ?

ThemeFocus

Maybe you input username or purchase code error.Please submit a ticket let us check your purchase code and help u register a account on support forum.

http://support.themefocus.co

Thanks.

ThemeFocus

Hi, your purchase code have no problem, we had help u create a account, please check your ticket get account information.

Thanks.

Hi, when I put six buttons next to each other the last one is misaligned vertically. This happens using visual composer. It is possible to see this in http://www.europress.pt/testes in the upper left corner.

Can you solve this? :(

Thank you Fernando Almeida

ThemeFocus
Hi, your code have problem, I had checked your button end have error code.
 [<span style="color: #ffffff;">a</span>]

Please check and fixed it.

If you still have problem, please post on support forum.

http://support.themefocus.co

Thanks.

Default-user

Solved. Thanks.

Pre-sale question: I’d like to create a one-page website using this template and features. Is that possible?

ThemeFocus

Hi, you can use it for one page, but maybe need do some little changes.You also can use our another theme support one page.

http://themeforest.net/item/mx-responsive-multipurpose-wordpress-theme/6601113

Thanks.

Hi there – tried to use new support forum but it would not take purchase code – kept saying “invalid phone number”

Also any previous references as to how to use the wide background are no longer active as you’ve changed your name etc

So:

I see the ability to add a block with a wide background – but how can you make an image as the background? It defaults to a grey color – is there a way to change that?

ie How do we use class / style.

Cheers and thanks for a great theme! ji

http://pelicondesign.com/gallery/seventeen/14-day-detox/
ThemeFocus

We had complete update support and ticket system. Now you can login support forum view your question.

http://support.themefocus.co/viewtopic.php?f=7&t=72

Thanks.

My current version of Alterna is 6.1 and it hasn’t updated manually since then. When I try to manually update the files, I lose a lot of my custom settings, and I’m not sure which files are responsible. I think I saw that you figured out what the problem was and that it would be fixed in the next update. Do you have any timeframe for when that update will happen? Would you consider posting an update that contains just the fix so that the theme will auto-update? I don’t want to mess up my site by doing it manually.

Default-user

Thanks, that’s what I thought. But it’s not updating for me. I’m still at version 6.1, and have checked all settings, API keys, purchase codes, etc.

ThemeFocus

Hi, because of we had changed author name from activetofocus to ThemeFocus so if you used theme version author name is activetofocus will need manual ftp update it.Next will have no any problem.

Thanks.

Default-user

What I finally did was to edit the styles.css file and change activetofocus to ThemeFocus and it worked.

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