An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by ThemeBlvd

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from ThemeBlvd:

All Theme Blvd support for Jump Start customers and ThemeForest customers is offered through our shared support system at support.themeblvd.com.

= How to get support =

Step 1: First you need to obtain your purchase code from ThemeForest.net. Login into the Envato account that you purchased the theme with, go to ThemeForest.net > My Account > Downloads, and download your license certificate, which will contain your purchase code. (See screenshot)

Step 2: Register for an account and login to our support website, go to My Account > Licenses, and add your purchase code. (See screenshot)

Step 3: Post your question in the appropriate forum for the product you have purchased.

= Support Terms =

http://support.themeblvd.com/help/#terms

Note: These support instructions are for WordPress themes only. We do not provide direct support for HTML themes.

= Having trouble getting access to support? =

If you’re having trouble accessing support, simply post in the Item’s comments and we will be glad to help you get access to the support forum. Or if you have not purchased the theme, we’d be glad to answer any pre-sale questions there, as well.

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How do I make CSS customizations?

For CSS changes, it’s a good idea to use a tool like firebug or Google Chrome’s built-in developer tools to locate them and then put the edits either in your child theme or in the “Custom CSS ” option on your theme options page.

Also, here’s a helpful tutorial on how to use Firebug – http://vimeo.com/20917974. The only thing I’d suggest not doing is actually making edits to the theme’s CSS files, as it shows at the end of that video. However, the video serves as a good introduction to Firebug and how it can be used to find what CSS is effecting certain areas of your site without ever digging around in any files.

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Note: Keep in mind that our complimentary theme support does not include how to do any specific theme customizations. http://themeblvd.com/support

How can I center the logo in Alyeska with custom CSS ?

This is one possible solution. You could put something like this either in the Custom CSS option on your theme options page or from your child theme’s CSS , if you have one setup.

#branding .header_logo {
    float: none;
    text-align: center;
}
#branding .header_logo .tb-image-logo img {
    display: inline;
}

Comments are already active on posts in this theme, but how can I add comments to pages?

This is not possible from your WordPress admin panel, however there is a way to do this by utilizing the framework’s filters in your custom code.

Copy this into the functions.php file of your child theme:

function activate_page_comments( $setup ) {
    $setup['comments']['pages'] = true;
    return $setup;
}
add_filter( 'themeblvd_global_config', 'activate_page_comments' );

NOTE : Remember that all code customizations should always be done from a child theme. So, make sure to check out the final chapter of your documentation on making code customizations.

How can I add a custom layout built under the “Builder” section as my homepage?

There are two completely separate methods you can do to set the custom layout you’ve built as your homepage.

Method 1: Create your custom layout, apply it to a static page, and then assign that page as your static frontpage under Settings > Reading > Frontpage Displays.

Method 2: Under Settings > Reading > Frontpage Displays, select “your latest posts.” Create your custom layout. Then, go to Appearance > Theme Options > Content > Homepage, and select your new custom layout as the content for the homepage. If you’re using an element in your custom layout that uses post pagination, make sure you use this method.

When I am editing a layout in the Layout Builder, I cannot add elements to the layout. When I click “Add Element” the loading circle spins and spins, and nothing happens.

I’ve had a few people tell me this and in all cases, this was the issue. In their cPanel for their hosting account they had something called “Page Speed Optimization” and this was causing the issue. So make sure and disable this through your hosting account’s cPanel.

http://code.google.com/speed/page-speed/

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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