An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by designova

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from designova:

WE HAVE DEDICATED SUPPORT SYSTEM FOR VERIFIED BUYERS:
http://www.designova.net/support.html

BUYERS PLEASE READ THIS:
If you have any issues or support requests we have developers on the Support System with whom you can discuss it. Even though support is not mandatory on themeforest we are providing 100% support for our verified buyers. Our support team works on 10AM to 6PM – Monday to Friday (excluding local holidays) – we are on GMT +5.30 Kerala. Support requests will get response in 24 to 48 hrs but we are unable to issue a specific response time due to massive load and complex nature of some queries.

Support requests sent via other mediums may not be monitored. If you send queries requesting theme refund / exchange, you may not get a response (contact Envato instead).

WE ARE NOT PROVIDING FREE CUSTOMIZATION
We only provide free support on our themes when there is bugs and issues within the code. But if you send free customization requests or add-on feature requests or code-editing requests, we are NOT providing such free services.

Alternatively you may request for a quote on custom project via email to: project@designova.net We will check it and get back to you depending on the availability of our developers.


GENERAL PRE-SALE QUERIES:
All Pre-sales questions (only) will be answered via ThemeForest comment form for that particular item.

Frequently Asked Questions

Can I use this theme with WordPress or Weebly?

No. This is a standard HTML5 template for static website.

Do I need coding experience to use this theme?
I am not a developer, how can I use this theme?

You don’t need to be a coder / developer to setup and edit this parallax elements. But you must be familiar with CSS Animations (copy paste stuff). Also you must understand that it is a single page scroll down template and animations are executed in sync with the scroll bar position inside this theme.

Each parallax element should have a scroll index value to be supplied along with the CSS animations. These values can be supplied via HTML5 DATA attribute associated with each element. (More info with examples are provided on the user guide)

Simply saying, you dont have to write even a single line of Javascript code – making it easy to use and edit when compared to other parallax techniques out in the web.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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