An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
Theme does not install properly.
Appears only strange error message: “Are you sure you want to do this?”
What can I do?
As we write in the documentation this error can occur if the WP-Memory Limit is to low and you try install theme via Wp-Installer directly from zip file.
This is because our Them is relatively large (due to numerous image files patterns, etc.)
In this situation, you can either or increase memory limit or, which is much simpler, install theme traditional method unziping and uploading folder amoveo in directory wp-content/themes on your server
How can I change the logo?
By default, the logo is saved in wp-content/themes/amoveo/images/logo. To alter them upload new logo to the this directory necessarily in PNG
The recommended size is 197px 70px. But if you turn in Logo widget option autoresize your image can be any size and will be automaticaly resized to fit this area.
Then go to admin panel Amoveo Theme setting tab skin Creator. Your new logo will appear as an option to choose in slider used to select the logo image.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
