An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
The shortcode example I copied from the live demo does not work
Please re-type the quotation marks in the example you copied.
When I activate the theme from my administration panel, all I get is a blank white screen.
Your web server most probably only has PHP 4 installed. The theme requires PHP 5 for it to work properly, please contact your system administrator and ask for an upgrade.
The __ in the theme is not working as I expected
There may be a plugin that is conflicting with the theme. Please disable your other plugins to find out which one is causing the problem, then put in a comment regarding your problem, maybe we can find a workaround
The image that I uploaded for the frontpage / slider / logo / portfolio / blog is not showing up in the site.
Check that your uploads folder and the /wp-content/themes/amplus/functions/cache folder both exist and are writable (chmod 777).
Then make sure that the uploaded images are less than 2Mb. Images greater than this may not be resized properly by TimThumb.
I have unwanted gaps in some of my shortcodes.
Try separating the shortcode tag and the contents by a blank space, or adding a blank space between shortcodes.e.g.
[list] [li]list 1[/li] [li]list 2[/li] [/list]
[col2] contents 1 [/col2] [col2 last="true"] contents 2 [/col2]
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.