44 comments found

Hi, I can’t register on your support forum as I don’t use Facebook. Please see: http://clarke.uk.com/blog/pricing – this is not rendering correctly for some reason. I am using Google Chrome. Please advise.

tabvn
tabvn Author

Dear Customer,

when you register please check email confirmation in your mailbox or spam folder.

the URL you given i can not access because it said “Access denied”

Best regards,

Tabvn

Hi, is it possible to change Services Icons? are you using a CSS Icons library?

Thank you in advance

best regards!

tabvn
tabvn Author

Dear Customer,

yes sure, All icons integrated with Font Awesome. So you can easy change icon by change class name of icon ,

all icons available here

http://fortawesome.github.io/Font-Awesome/icons/

Best regards,

Tabvn

chinny31 Purchased

The homepage parallax animation isn’t working. I created the homepage as instructed on the documentation but it still isn’t running. The link to the website is http://douglasjekan.com

tabvn
tabvn Author

Dear Customer,

please open a private ticket at http://support.tabvn.com i will send you full source code + mysqldump in case you need.

Best regards,

Tabvn

Hi! I need source code + mysqldump file! Please send me

tabvn
tabvn Author

Hi @binhcoolfreestyles

i just sent it , Please check your mailbox. Best regards,

Tabvn

Sadly the support forum emails are blocked by iClouds top level spam filter, so they won’t appear in the spam folder.

Otherwise it’s a 5 star theme with good documentation and a good sample content. Very happy!

tabvn
tabvn Author

Thank you! We will check it.

Your demo seems to have an issue if you visit it by iPad. The slide controls stay in the middle of the screen. Do you plan to fix this?

Default-user
axaiosgr Purchased

The fix you suggested about the iPad works but only at portrait mode. If you turn the iPad into landscape the buttons reappear.

Default-user
axaiosgr Purchased

Any fix for that?

tabvn

Dear Customer,

you could add this code to end of the file /sites/all/themes/anchor/css/style.css

@media only screen and (max-width: 1024px) {
    .c-menu{display: none !important;}
}

i hope it helps,

Best regards,

Tabvn

Hi, I would like to purchase Anchor but I have a question about what the backend menu looks like. Is it easy to change simple things like text, fonts, images, colors?

What about embedding iframe videos – this is very important to us? I have used Concrete5 and the menu allowed me to change many things without much coding experience. Do you have a pre view or video of this that I can view before purchasing?

I will be hiring a Drupal developer to make more advanced changes but want to know what I will have to work with from the get go.

Thanks,

Tim

tabvn
tabvn Author

Dear Customer,

in the backend there is admin toolbar default of drupal CMS . see more features at drupal.org

admin menu is module recommend for developer as well http://drupal.org/project/admin_menu

i hope it helps

Best regards,

Tabvn

Hi,

I created a ticket in your support forum titled ‘Demo Installation’.

I hope to hear from you soon!

Cheers,

Eyal

tabvn

Dear customer

Current I’m not at home, so I recommend look at the documentation to install the theme as full source code.

I will get back to you later,

Best regards

Tabvn

The Anchor template uses a Twitter widget to display twitter posts. For this purpose it makes a call to two files:

1. http://tabvn.com/twitter/twitter.js and 2. http://tabvn.com/twitter/twitter.php

Unfortunately this adds a further delay to the load time of the website as it waits for a response from tabvn.com and makes the site slow.

Can you provide a copy of these files so that they can be hosted on my site locally thereby cutting down time to load my site.

tabvn

Dear Customer,

you can try use this one http://drupal.org/project/twitter

if you dont want to use tabvn twitter feed.

Best regards,

Tabvn

Hi does this template support soundcloud and youtube links?

tabvn

Dear Customer,

yes sure, you can embed code from these services into a page, node , block ..

Best regards,

Tabvn

roycee Purchased

Is the mysqldump any where in the files I downloaded?

tabvn

Dear Customer,

  • please download package from themeforest.net/downloads
  • unzip the package and see full_source_code.zip you will able see data.sql inside

I hope it helps. Best regards,

Tabvn

Is a PSD of the creative included?

tabvn

Dear Customer,

There is HTML/CSS package included the theme. (13$) no psd file included. Best regards,

Tabvn

Hi there.

I have sent you some e-mails but never got reply from you. Wont you please answer my questions?

Cheers

Peter

tabvn

Dear Customer,

we are hard working to response all tickets and messages to customers,

thanks for being patience.

Best regards,

Tabvn

Hello, I have requested support three times for this theme, and I have received no response. I tried installing this theme both ways, using the Full Source Code as well as by using the step-by-step process. Neither has worked for me. I sent three or four questions through an official support ticket but I have received no response whatsoever. Please help!

Full Source Code: http://www.wermore.org Step-by-Step: http://www.wermore.com

Why doesn’t the site load properly using the full source code method? Your directions are very brief in describing this method. Please respond to this comment or my support ticket request. I have used your templates before and they have always been fantastic. But I have already wasted too much time trying to get this Anchor theme to work, and without some kind of support, I will be forced to demand a refund. I also will be very reluctant to purchase any of your other themes in the future. Please HELP!!!

tabvn

Dear Customer,

i see you have done great job to install the theme

however i check http://www.wermore.org this site does not work when open other page. this is reason the Clean URL does not work well

for example http://www.wermore.org/?q=blog this works. but http://www.wermore.org/blog does not work

how to fix this ?

  • you did not copy .htaccess file to root of drupal site (this is hidden file on your computer , so you did missing it. Please download this file http://f.cl.ly/items/2E0q3D2Z2k3g1X2M3P1u/ht.txt then save to your root of drupal site with file name is .htaccess
  • this you done step above and the site still does not works, let me know.

Best regards,

Tabvn

Default-user

Thank you for your help with this question. Can you please explain how to save that file properly as .htaccess, I have never done that before.

tabvn

Dear Customer,

simply you can use ftp login into your public_html folder that your website locale there.

create new file name .htaccess copy content from http://f.cl.ly/items/2E0q3D2Z2k3g1X2M3P1u/ht.txt paste and save the file.

I hope this helps,

Best regards,

Tabvn

Hi. I still need answer on following before I purchase the theme. I would like to have an answer today so I can buy it and go ahead :0)

1. There is an error on the map. WHen I tried to move about on it, I got like tonnes of the pointers on the map. 2. Can I get hover-text over links (such as Facebook) like you have on the Astrum Theme? 3. Any chance I can get the search bar like you use in the Astrum theme on this Anchor theme? 4. The section-pages – do they have title/metadata option for SEO-optimization or will they just be included in within THAT page, if you know what I mean?

Cheers

Peter

tabvn

Dear Customer,

if you would disable add markers on click. Please download this file http://cl.ly/0V1i3Q2e1L16

then save override to

 /sites/all/modules/tabvn/gomap/gomap.module 

I hope it helps,

Best regards,

Tabvn

peter4576

It worked! Thanks!!!!

tabvn

Thanks for using our services!

Wish you enjoy the weekend. Best regards,

Tabvn

roycee Purchased

Great work on the theme!! I am wondering one thing, can you please help me figure out how to adapt this site to a clients branding. Because of the way it was constructed, I can not figure out how to change the anchor icon to a client’s logo. When I upload a logo in the upper right hand corner, to replace the site name, the icon disappears on the start screen. The logo also keeps resizing itself to be too large for the top bar. The website I am building requires adequate branding. A plain text name in the upper left corner and a generic icon is NOT going to work.

Is there any way a person replace the anchor with a custom logo and replace the plain text name with a logo? This is a great design and I really want to make it work.

Thank you again for your well designed theme.

tabvn

Dear Customer,

you can change icon into other icons from awesome icons. However if you need change icon into an image i recommend replace icon with your image URL in /sites/all/themmes/anchor/templates/page.tpl.php

i hope it helps,

Best regards,

Tabvn

Default-user
roycee Purchased

I will give that a try!! Thank You!!!

Hi there. I just bought this item, and I was so sorry to find out how hard it is to use the backend. Firstly I wanted to replace the preload anchor with my OWN icon. But this does not seem to be possible? Secondly I have my own set of social icons.

I think you should have stated more clearly that I would be bound to using the online icons. Any chance you can help me get around this?

Also I try and translate all text (search, contact details etc.) but I they are not accessable from backend. I hope you can help me out here.

Cheers

Peter

peter4576

Also the anchor has disappeared from the frontpage on the downloaded version… where to place that?

peter4576

Please reply

tabvn

Dear Customer,

if you install on sub directory. Please make sure check image path is right.

Best regards,

Tabvn

Also… am I missing something? Im trying to make my own icons (pls see the vimeo icon) but yours go from grey to white. Where is this determined?

tabvn

Dear Customer,

that is preview of video image . I recommend use your own image then add video icon into image use photoshop (i dont have psd version of that image) . Video icon you can find it here http://goo.gl/TKzAkB

I hope it helps, Best regards,

Tabvn

peter4576

Hi. I dont think you understood my question: Your social icons on the top of the page – they all come from FontAwesome. I found them there as well, and I succesfully replaced icon with my own. However, if you see the V-icon on the social links it is white all the time. The others are grey and then they turn white on mouse over. How do I fix this?

peter4576

www.kommunekommunikation.dk

AND! Sorry for spamming you… I have been looking everywhere for the contact-page. Where do I edit THAT text?

tabvn

Dear Customer,

Contact page is used Contact module in drupal core. So you could manage it via http://your-domain.com/admin/structure/contact

I hope it helps,

Best regards,

Tabvn

peter4576

Hi thanks. But I meant how I translate all the box-titles from English into Danish? This is not accessible where mentioned.

tabvn

Dear Customer,

i ‘m not sure what is box you need translate , if this box http://cl.ly/image/0k343C2s3s37

you could login with admin account and hover on the block and see configure icon .

If you would override text title, text message, i recommend use this module http://drupal.org/project/stringoverrides

Best regards,

Tabvn

It seems many people are experiencing the same issue:

http://support.tabvn.com/ticket/1549 http://support.tabvn.com/ticket/1555 http://support.tabvn.com/ticket/1563 http://support.tabvn.com/ticket/1555 http://support.tabvn.com/ticket/1670 http://support.tabvn.com/ticket/1747

None of the tickets seem to get response, or the response was not public. What’s up with that? Is “Toan”the only one doing support? This is currently a blocking issue for me, because I will be using the “team” pages, and they show the same behaviour.

The full html template does work as expected, but I want to use drupal. Currently I have to conclude that despite looking awesome, your theme is non-functional out of the box. (Not only for me, but for several customers) If this does not get resolved, I will have to ask my money back.

The ticket I opened for this case is http://support.tabvn.com/ticket/1747, please respond there so we can troubleshoot and find a solution that works for everyone.

Default-user

It seems that a minimal drupal installation causes the issues reported in the tickets. I was able to reproduce this on several machines. When a “standard” installation is done however, front page and team page seem to work as expected. I believe there is a dependency that was not mentioned in the manual, but I do not know which one. It could also be that I am configuring the content types or input types incorrectly.

Another thing I broke had a VERY HARD time finding, was how to change the icon on the front page to behave like the anchor, after you changed it. It seems that there is a piece of code in style.css that describes the behaviour for the icon.

To change the icon, just change it’s name in style.css, to any of the fontawesome icons, then put the same icon on the front page and it will render correctly. style.css can be found in ./sites/all/themes/anchor/css/style.css on a default install. change the icon on line 227 to the one you prefer.

Can I stress that this info should be added to the manual? Please prevent others from struggling with this otherwise wonderful theme. Also, if you can find the module dependency, that would be great. I like to start from a minimal install.

Default-user

Ok, the issue is not with the full or minimal installation. Actually it is because there is nothing in the footer.

If you install a “standard” drupal, your site shows “powered by drupal” in the footer. If you install a “minimal” install, there is nothing in the footer. When there is no footer block, the anchor page renders incorrectly. I fixed it by adding a footer block.

tabvn

Dear customer,

Footer block “power by Drupal” that is default block .

You can disable it via block management http://your-domain.com/admin/structure/block drag and drop “powered by drupal” block into none region.

I recommend check video in the documentation there is step in videos shows how to manage blocks.

  • i recommend install as “standard ” profile.

Best regards,

Tabvn

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