This author's response time can be up to 1 business day.
How long will take to look into my ticket
it usually takes one business day to get an answer. You should get it shortly.
I have recently purchases this theme and after I installed I got the following message on my home page. Can you please help.
Yes, please see reply to previous message.
I have recently purchased this theme and after I installed I got the following message on my home page. I have the latest version of wordpress. Can you please help?
Warning: Attempt to assign property of non-object in /home3/stef1234/public_html/goldenretrieverpuppies.info/wp-content/themes/Animal_Care_Theme/functions/admin/menu-custom-field.php on line 255
Please assign menus on Appearance -> Menus page? For more information check documentation, but this error is caused in case if you haven’t set menus.
I'm very happy with the Animal Care theme and the staff of Paws'itive Teams are very happy with it.
Your team has excellent customer support when it comes with minor issues with the theme. I have one question!
In the future, will you guys make the theme responsive?
San Diego, CA
unfortunately currently we don’t plan responsive version.
We have moved all support questions to our support forum where we can better serve our users. We can answer pre-sales questions and a minor theme questions here in the ThemeForest comments but anything else will need to be handled in the support forum.
Why do we use our own support forum?
1. Our forum is searchable, plus anyone else can respond.
2. Many questions are asked repeatedly so performing a search allows you to find answers quickly.
3. This allows us to answer quickly & efficiently since we only have to respond in one avenue
To access our forum, you need to create a free account with your ThemeForest Purchase Code.
Click Here To Create A Free Account
Very nice Theme.
Are you working in making this theme responsive? Thanks!
unfortunately we don’t have plans to make it responsive.
do you have a responsive Version? or when you plan to bluid it?
unfortunately we don’t plan to make this theme responsive
hi google can not find this archives
Please register at our support forum http://cohhe.com/support so we can take a closer look. Thanks you!
HI, how does your theme works with f.ex. Rev. Slider (we need more than the given 3 sliders).?
we haven’t tested it specifically with Revolution Slider, but I don’t see a reason why it shouldn’t work.
Registration on cohhe.com not working. The email does not arrive :/
Please try again, it should work. Make sure you finish both steps in the registration process.
Now it works …
Your forum is down – 11:29 pm Pacific USA time
We are working on it now. Thank you for your patience!
This theme is worthless. DO NOT BUY it unless you want to see how it is not compatible with almost any plugin…
Can you please tell me which plugins didn’t work so I can take a closer look? Thank you!
I can’t sign up for support. I have a purchase code and still won’t let me sign up. I have an issue with the Animals page not showing the images
Please send me your purchase code to email@example.com and I will look into it.
Man the support is slooowwwww
Replied to a post on the support forum
What is the username you are using on support forum? I can’t find your question there, we usually reply within one business day.
I’m trying to register for an account for the support forum but what is a Marketplace Username? Where do I find this?
The_Graphic_Garden is your marketplace username. It is case sensitive, so please enter exactly like that.
Pre sale qns: does theme comes with drag and drop builder?
Animal Care theme doesn’t use drag and drop page builders. To create page layout it uses standard shortcodes.
Is it possible create small simple order form in theme Animal care for a few food or toys for pets and linked it from each pet page? No eshop.
sure, you can, for example, use this https://wordpress.org/plugins/wordpress-easy-paypal-payment-or-donation-accept-plugin/ or this plugin https://wordpress.org/plugins/wordpress-simple-paypal-shopping-cart/ to add a form on animal pages.
I understand the support policy and mine just expired BUT it has come to my attention I cannot even VIEW your support forum now. That is not right at all. I can understand my not being able to post questions but I should be allowed to read others posts and solutions since I did purchase your product. It’s bad enough customers who purchased products with the promise of lifetime support before Envato “screwed” all of us but to not even be able to login to the support forum itself in a “read-only-mode” is ridiculous. I hope you change this as this is definitely not fair to the buyers.
Sorry for any inconvenience caused! I agree with you, the read-only mode would be a good option for expired support users. Unfortunately, at this moment, I can’t guarantee you that it will be implemented.
As of 3 days ago Envato released a statement that allows authors to make a choice on support for those customers who bought products before Sept. 15th, 2015. What are your intentions in light of this Cohhe? I am one of those customers and I still use your theme. Please let us all know. Thank you.
Waiting for reply…thank you
Cohhe….I am trying once again to get your attention. In light of Envato’s released statement about support, are you going to offer help to those who purchased before Sept. 15th, 2015 or are you going to make your support forum at least in read-only mode? I need support with this theme as I have ran into issues. Please let me know your intentions.
Buyers who purchased a supported item before September 1, 2015 have the option to:
—-purchase 6 months of Item Support before March 31st and receive a one-off, special introductory price of 30% of the item’s list price* (saving 40%); or
—-contact the author directly to request support in line with the original terms of purchase
Sorry for the delay! I missed your previous question.
we will turn on the support access on our forum for those who purchased before September 2015.
In the meantime, you can send me an email with the topic you want to get access to and I will send you a screenshot so that you don’t have to wait for the update.
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This item is licensed 100% GPL.