An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by Cohhe

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from Cohhe:

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

My Google Map widget isn’t displaying.

Please check that you have added a Google API key to ‘Appearance’ -> ‘Theme Options’ page under ‘Javascript settings’ page. You can get your Google API key on this page

How do I display the blog entries in the home page?

You need to add blog shortcode on homepage, just like any other shortcode. Here is more info about it http://coderportfolio.com/themes/animalcare/shortcodes/blog-posts/

How do I shorten the text of the slider

Currently your can only shorten text only by adding less text on post you are using as a slide.

I need to link the slider item to a page. How can I do that?

You need to change “slider_url_value” custom field value for posts with external url’s to the url you want to use.

If you don’t see the custom fields section below your editor, then you probably need to check the appropriate box on your Screen Options panel. http://wpmu.org/wp-content/uploads/2012/03/custom-fields-screen-options.jpg

The boxes allow you to name a new field and then insert something into the value box. You can then display what goes into the value box by putting code into your theme. http://wpmu.org/wp-content/uploads/2012/03/built-in-custom-fields-blank2.jpg

I’m having trouble with linking images.

When you edit the image on wordpress editor you need to add class ‘no_thickbox’ to that image under ‘Advanced settings’ tab to prevent your link from opening on lightbox window.

See this screenshot http://cl.ly/image/2I3g3L0l270B

How to add Gray gallery?

to add gray gallery you just need to add gallery shortcode http://coderportfolio.com/themes/animalcare/shortcodes/gallery/

Example:
[gallery type="gray-gallery" link="file" order="DESC" columns="3" include="1,2,3,4,5,6"]

if you want to link those images to pages then change link=”file” attribute to link=”custom_url” and add links to each image.

How to add those links is explained on documentation (Add links to gallery images).

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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