An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by ThemeCatcher
They will respond to buyers' questions via their own support system.Go to item support
Additional information from ThemeCatcher:
- Searchable support site and forum (preferred, fastest response time)
- Contact form on our profile page (medium response time)
- Item comments (slowest response time)
We will answer all questions or comments! We aim to respond to all messages within 24 hours on weekdays. It is possible on weekends you may not get a response until Monday morning.Support for our items includes:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
- Customization and installation services
- Support for third party software and plug-ins
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
|Created||20 January 11|
|Last Update||29 July 13|
|Compatible Browsers||IE7, IE8, IE9, Firefox, Safari, Opera, Chrome|
|ThemeForest Files Included||Layered PSD, HTML Files, CSS Files, JS Files, PHP Files|
|Tags||ajax contact form, animated, clean, coming soon, holding page, html5, jquery, landing page, minimal, modern, progress, twitter feed, under construction, under development, valid html|