246 comments found

kid77 Purchased

Hi,

in my portfolio gallery I want all description texts below the pictures leading to the custom link (as the pictures do as well). It works fine, but not at the first item, where the text is linked with the permalink of the gallery page itself. Have a look: http://www.birchermuesli.de/bircher-muesli-shop

What is wrong?

And: All pictures and desctiption texts have the title attribute “3” when pointing on it with the mouse. Why?

Kerstin

pexeto

Hi Kerstin,

We have launched a support forum where all the Pexeto items support is handled, so we kindly ask you to post your support questions on the forum here:

http://support.pexeto.com/

Thank you :)

I am having trouble with the first box option link on the home page. I changed out the pictures and now there is an over lapping link bar. I looked at the code. Everything looks fine to me, but something is not right because of the overlapping. I tired to resizing the image to the default serv-icon.2.png size in the file but it does not change the overlapping underneath.

Can you see what might be the issue with the boxes?

Here is the url: http://palmmarketing.org/

Thanks,

pexeto

Hi,

We have launched a support forum where all the Pexeto items support is handled, so we kindly ask you to post your support questions on the forum here:

http://support.pexeto.com/

Thank you :)

==================IMPORTANT==================

Hello,

We are happy to announce that we have launched a support forum where all the Pexeto items support is handled.

If you have any support questions, we kindly ask you to post them on the forum here:

http://support.pexeto.com/

Registration takes less than a minute. Thank you :)

==================IMPORTANT==================

I am not able to sign in to the support. When the company bought this theme we had a different IT person who created the email account and password. I do not have access to it since they are no longer with the company. I need to ask a support question. Can you answer it through this support page? I have posted my question above.

Thank you,

Can someone please get back with me about the question above.

Thanks,

pexeto

Hello,

I’m sorry, but I cannot provide support if you cannot prove that you have purchased the theme – as I have posted above, all of the Pexeto support is handled on our support forum and all the regular theme purchasers can access it. And in your case, if you don’t have the purchase code, you may consider contacting the person that purchased the item and ask him about the code. I hope you understand this.

Love this template! Great work!

pexeto

Thank you very much :)

Hi there, I am trying to get onto the Support page as posted above but getting that the server is unavailable.

I would just like to know the shortcodes of the page – mainly inserting YouTube videos.

Currently the Demo site is also unavailable.

Many thanks

Paul

pexeto

Hi Paul,

The support forum wasn’t available for a while due to some system changes the hosting company did – it is now available and you can post your questions :)

==================IMPORTANT==================

Hello,

We are happy to announce that we have launched a support forum where all the Pexeto items support is handled.

If you have any support questions, we kindly ask you to post them on the forum here:

http://support.pexeto.com/

Registration takes less than a minute. Thank you :)

==================IMPORTANT==================

Hey there,

I’m, for the first time, wanting to create a website. I love this template, but I’m uncertain which package is best for my needs. I’m an artist and would like to sell my work from the site. Is this possible, and which strategy is best for me?

Thank you!

pexeto

Hi,

Thank you for the interest :)

What do you mean by saying “package” – I’m not sure what exactly you are referring to.
Anyway, if you would like to showcase your work, you can use one of the portfolio templates for this. To sell the items you will have to use a plugin – I would recommend the WP e-Commerce plugin – it is very widely used.

I would really like to be able to make this product work. I have no idea how to add galleries to a portfolio and have been trying for days. Can someone direct me to the documentation that is advertised as being so good with this product. It is not clear how to even make the simplest thing happen within this theme. frustrated.

pexeto

Hi,

When you download the main zip file from ThemeForest and unzip it, you will see a folder called “documentation” – this is where the documentation is located and everything about setting the theme is explained in there.
If you have any other questions, I would like to ask you to use our support forum where all the Pexeto items support is handled:

http://support.pexeto.com

Thank you :)

Hello,

Does this theme include a French translation?

Thanks in advance,

Martin

pexeto

Hi Martin,

In the admin section the theme is set in English only. However, for the front end we have provided a Translation section where you can change all the words used in the theme to the language you like :)

adamkunz Purchased

Purchased the file and can’t get the background colors to change under “Background Settings” under the “Style Settings”. I’ve literally changed them all to #bf41bf for purple and they are all still exactly the same. What shoud I do? Thanks.

pexeto

Hi,

We have launched a support forum where all the Pexeto items support is handled, so we kindly ask you to post your support questions on the forum here:

http://support.pexeto.com/

Thank you :)

adamkunz Purchased

You have to create an account to post there. I have a themeforest account and bought this theme on themeforest. I do not want to create another account on your website. Please answer my question here where I made the purchase.

pexeto

Hi,

We have created a support forum as the comments system here is very limited – it doesn’t allow people to search and it is really hard to keep track of the comments, provide code change suggestions, etc.

The support we provide is for free and we as authors on ThemeForest are not required to do support at all, but we do it as an appreciation of our customers and as we think this is the right thing to do. So, our only request to our customers is to use our support forum, as this it is much easier to use for both customers and authors. I hope you understand this, additionally the registration takes less than a minute. Thank you!

I don’t feel like the description of this theme makes it clear that only 1 slider can be used on the entire site. This is misleading and completely wasted my time and money. I bought this theme to use for a photography company but we need more than one slider and lightbox galleries only look good to designers, not to customers. They are annoying and ugly. You should consider changing your description to make this more clear. Stating “3 Jquery Sliders” doesn’t explain that you can only have 1 instance of 1 type of slider.

pexeto

Hi,

I’m sorry for your confusion, but we never promoted “Unlimited sliders” usage and actually this is not a feature that lots of themes provide (although our latest themes do). If you think that our description somehow mislead you, you may consider contacting the ThemeForest support and ask for a refund – I hope they will be able to help.

Is it possible to have more than one portfolio gallery in a site? I was thinking of dividing my galleries into two because one is photography and the other is graphic design. I’m thinking it is not possible because how would the portfolio items be designated to the particular portfolio. All I can think of is making a lot of portfolio categories and dividing them that way. Thanks!

pexeto

Hi,

Yes, it is possible – there is a “Display items from categories” field of your page where you can select which category to display on that page.

If you have any other questions, I would like to ask you to use our support forum:

http://support.pexeto.com/

as this is where all the Pexeto items support is handled. Thank you :)

1. I am having issues with the slider thumbnails. They are re-scaled somehow. http://phoenixartdesign.de/clients/marlins/

2. also, i would love to edit the “credits-footer” with a different background color.

3. I need to change the dropdown menu background color

pexeto

Hi,

We have launched a support forum where all the Pexeto items support is handled, so we kindly ask you to post your support questions on the forum here:

http://support.pexeto.com/

Thank you :)

Hi there, I’d love to get started using this theme but after I’ve uploaded it and am in WordPress trying to activate it, there is no image. When I click Apply/Activate my site is completely void of any styles it’s just plain text (as if all CSS is missing or something). Other themes upload and activate fine, any advise on the location or folder/file names or anything specific? Please advise as I can’t use your theme which was paid for. Thanks!

pexeto

Hi,

Please make sure you have uploaded the theme only, but not the whole zip file that you have downloaded and that contains not only the theme, but PSD files, documentation, etc. For more information about installing the theme you can refer to the “Activating the theme” section of the documentation or watch the installation videos here.

If you have any other questions, I would like to ask you to use our support forum:

http://support.pexeto.com/

as this is where all the Pexeto items support is handled. Thank you :)

Ultrahip Purchased

Hi there,

I have purchased your template.

How can I reduce the space between the title and the list info, in the footer section? The default gap is pretty big there.

Please help.

pexeto

Hi,

We have launched a support forum where all the Pexeto items support is handled, so we kindly ask you to post your support questions on the forum here:

http://support.pexeto.com/

Thank you :)

Hello,

I’m considering purchasing this theme. Could you tell me if it’s possible to change the fonts?

Many thanks,

pexeto

Hi,

Thank you for the interest :)

It depends what kind of font you would like to use – if you would like to use standard web safe fonts, you just have to change the font family name in the CSS . Otherwise, the theme uses @font-face CSS embedding, so for custom fonts you would have to upload the font and add the @font-face CSS as well.

I am very interested in this theme but I have no Idea how to get it to where I want. I could learn but it would take me more than 6 months. I would like to have this up and running in few weeks.

I asked local wordpress website builders about helping me with this theme but I found out they were asking me to pay them to learn the theme rather that do what I requested. I thought this would be the best place to get help. Since you are the builder of this theme, it would be much easier to do it.

Do you provide additional service to make changes? Not only changes but actually getting it up and running like I want?

pexeto

Hi,

Thank you for the interest :)

At this point we are very busy and won’t be able to handle any additional work soon, I’m sorry. However, any freelancer with basic WordPress coding knowledge should be able to help you with this. You may also try with this site:

http://werkpress.com/
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