An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by Bluxart

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from Bluxart:

Support is offered for free within a business day (Mon-Fri GMT+2).

Please post all your queries to the Support Forums and make sure that you verify your purchase code before posting a ticket. Also make sure that you browser through the existing tickets in order to see if your questions hasn’t already been answered!

Free support includes and it is limited to:

  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
  • Really small tweaks, such as simple CSS or JS questions. Nothing that takes more than a few minutes

Support does not include:

  • Customization and installation services
  • Support for third party software and plug-ins

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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