An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by Bluxart
They will respond to buyers' questions via their own support system.Go to item support
Additional information from Bluxart:
Support is offered for free within a business day (Mon-Fri GMT+2).
Please post all your queries to the Support Forums and make sure that you verify your purchase code before posting a ticket. Also make sure that you browser through the existing tickets in order to see if your questions hasn’t already been answered!
Free support includes and it is limited to:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
- Really small tweaks, such as simple CSS or JS questions. Nothing that takes more than a few minutes
Support does not include:
- Customization and installation services
- Support for third party software and plug-ins
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
- Elite Author
- Featured in a Magazine
- Sold between 50 000 and 100 000 dollars
- Exclusive Author
- Has been a member for 4-5 years
- Referred between 200 and 499 users
- Bought between 100 and 499 items
|Created||9 May 13|
|Last Update||27 August 13|
|Compatible Browsers||IE8, IE9, IE10, Firefox, Safari, Opera, Chrome|
|Compatible With||Bootstrap 2.3.x|
|ThemeForest Files Included||PHP Files, HTML Files, CSS Files, JS Files|
|Tags||agency, business, clean, creative, css3, freelance, html5, portfolio, responsive, retina, showcase, slider, studio, white, work|