An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, Bluxart, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from Bluxart:
Support is offered for free within a business day (Mon-Fri GMT+2).
Please post all your queries to the Support Forums and make sure that you verify your purchase code before posting a ticket. Also make sure that you browser through the existing tickets in order to see if your questions hasn’t already been answered!
Free support includes and it is limited to:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
- Really small tweaks, such as simple CSS or JS questions. Nothing that takes more than a few minutes
Support does not include:
- Customization and installation services
- Support for third party software and plug-ins
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.