82 comments found

Iryne Purchased

HI DEAR 9dlabs,

I have the same problem – like Froamer. I know that you can resolve anything.

By the way, any new template in the future?

Thank you

9dlabs

Yes, we are here to provide everyone with a flawless support but we do request everyone to keep patience as we work on to fix up all the issues that you guys tell us to do.

Just to make sure, we are available for any kind of support with our products but we also request to please send us some screenshots of any errors so we can visually see them and analyze what to be done to fix them asap. :)

Apart from Anytime, we released Gateway theme and a vcard.

Currently we are preparing to launch another amazing vcard so stay tuned everyone…

Ofcourse there will be themes coming up after our next vcard launch but truly we release our product when we think its different than others and NOT like any other routine template so everyone can expect some gr8 surprises with our upcoming themes.

Btw, thank you for loving our products…

9dlabs.NET

c14 Purchased

Hello, I purchased this theme, I especialyi like all your color options. In an ios browser (iphone)it has a white horizontal line in between the two repeating pics top_bgrepeat.jpg and header_bgrepeat.jpg at the top (ios browser doesnt allow both to meet it looks like one pixel away). Also it creates a white space vertically on the right side. Is there any way to remove both white spaces. I visited your themeforest sample hosted on this site with an ios browser and it did the same thing. Anything i can do to force them to meet up. Thanks.

9dlabs

We guess you already emailed us for this and we are working on it to try fixing them in your iPhone’s browser. We will keep you posted…

Incase you have not emailed us, we request you to email your files to us at: “9dlabs@gmail.com” and we can get back to you with any possible fixes…

Hope this helps…

9dlabs.NET

goryacho Purchased

Slider on the main page it is displayed not correctly in the browser Opera/

9dlabs

Could you please email us a screenshot so we can visually see the problem and provide you the fix for the same ??

Our email: “9dlabs@gmail.com”

Hear from you soon…

9dlabs.NET

froamer Purchased

@9dlabs thanks for replying to my post (page 3). I sent you screen shots a while back and I am patiently waiting.

The JavaScript errors are a bit of a pain, our customers see these as unprofessional and it reflects badly on us. At the very least, could you not wrap them in a try catch so they do not reach the browser?

IE9 has been rolled out via Widows Update for a while now even though it breaks many websites (thanks M$) – support is pretty much essential for any website now so I look forward to the update. IE8 in compatibility mode is arguably less important, but you would be surprised how many people actually browse the web like this.

9dlabs

okay don’t worry, truly it seems like we missed up your screenshot’s email due to mass no of emails everyday.

Don’t worry we will see to it and try to fix them for you. :)

Forgot to mention, plz do send us your final files so our team can work on it to fix any issues…

Hear from you soon…

9dlabs.NET

Iryne Purchased

Hi 9dlabs,

do you have any news about IE9 ? We still waiting.

many thanks

9dlabs

We are into it to fix it up. Thnx for your patience and please do not forget to email us for checking with us if when the fixes are available. Its easier for us to track in there and guide you with screenshots as and when necessary. :)

9dlabs.NET

Hi 9dlabs,

Will it be released in WordPress Theme ?

9dlabs

very soon, we are just checking it thoroughly to make sure thr are no errors before it is released. :)

Thanks & Regards
9dlabs.NET

Linda_SA Purchased

Any progress with getting the home page slider to work in IE9 ? I am like Froamer and irene_romt, and can’t use your template until that problem is resolved.

9dlabs

Hi,

If you cannot see the text on homepage slider inside IE9 then its a very simple problem with Cufon YUI javascript file. Just need a new version of the file and this fixes the problem. :)

Please email us at: “9dlabs@gmail.com” and we will get back to you with the updated version of cufon YUI file and you then just have toi replace it…

Hope this helps…

Regards
9dlabs.NET

Default-user
Linda_SA Purchased

I already fixed that; that’s not the problem. I’m talking about after the first slider, nothing shows but the image. It’s what Froamer and irene_romt mentioned in their previous comments.

Hey there,

I was looking for a wordpress theme and somehow anytime showed up. After purchase I saw it wasn’t a wordpress theme.

But I’m happy to see you’re working on it. But can you give me an estimation in how much time it should be ready?

Erik

9dlabs

Anytime 54 in 1 wordpress version is ready…

Could you please email us at: “9dlabs@gmail.com” and we can discuss further on how you can buy it.

Thanks!
9dlabs.NET

Any luck getting this to work right in IE9 ? I have the same problem as holisticfuture in that the first slide displays correctly and subsequent slides show no text. Thanks.

Linda_SA Purchased

jimb01930, try the script updates from http://sizzlejs.com/ to fix jquery-1.4.2.min.js and http://jquery.malsup.com/cycle/ to fix jquery.cycle.all.js.

Then check out the revision I made to my source code at http://www.zoetraining.com at lines 30-42, and see if that works for you.

If I remember correctly, I think those are all the changes I made in order to make the slider work in IE9 . Still can’t get the “pause on hover” effect to work, though. If anybody out there has any suggestions…

It’s really disappointing the developer won’t help customers with this issue.

zuzuweb Purchased

Hi,

Does anyone know how to make the logo bigger without it resulting in a white line between the top portion and the header portion? The current logo is 177×64 and making it any taller seems to mess things up.

Please help!

Leah

9dlabs

Please email us and let our tech members provide you all the support you need right with some screenshots to help you in no time :)

zuzuweb Purchased

Have 9dlabs stopped supporting this theme?

9dlabs

We are still available for your support :)

taja2601 Purchased

Am I allowed to change copyright text in footer? I saw in some themes something like:

Copyright © 2011 Your Company Name. All rights reserved. For example, Karma template has it…

So you can add your company name.

In Anytime template, can I change this © 2010 Anytime Business Inc.

to this © 2011. MyCompanyName?

Or If I’m not allowed to do that, can I just erase the copyright part of page?

Thank you

9dlabs

you can change it to whatever text you want, just please edit the text normally as you do it like in nay word processor. Open the theme in Dreamweaver and then please edit the text to whatever you want, simple! :)

zuzuweb Purchased

Thanks. I already had emailed twice. :-) I have forwarded them to you.

zuzuweb Purchased

Still no response. I guess I’m going to have to count this as a loss…

9dlabs

Hi,

We didn’t received any email, could you please kindly send it again… We will try to provide you all the support you require asap…

zuzuweb Purchased

I’ve now sent 6 different emails at this stage and have gotten 6 acknowledgements to say they have been received. I’ve sent them to both helpdesk@9dlabs.net and 9dlabs@gmail.com.

My questions were in relation to making the logo bigger than 177×64 (when I do this, white space appears between the top portion and the header portion, but my logo is unreadable at this size), where to locate the code to change the time zone, and configuring the search box and newsletter.

Thanks.

9dlabs

already replied to your email sir. :)

Incase you need any further help please kindly email us and we will answer you with a solution :)

Thank you

Classic Black “header_bgrepeat” image is the wrong color

In the full file (psd & images folder) the header_bgrepeat is actually just a gray gradient and not the matching black gradient for the top portion. You can also see this is the issue in your previews for the Classic Black.

Any chance to get this fixed?

Thanks :)

9dlabs

sure please can you get back to us with a link that shows the error ?

Once we see it we can fix the issue asap.

Thanks for your support :)

ioete Purchased

dear dlabs, since the photogallery is not compatible with IE8 and since IE8 is listed under your ” Compatible Browsers ” could you please fix the code of the photogallery as it doesn’t work with IE8 . otherwise you have to refund me and all who has bought your product as it doesn’t work as expected

9dlabs

Could you please send us some screenshot of your visual error and we can help you fix any problem with a solution. :)

You can email us: “9dlabs@gmail.com”

softime Purchased

Hi,

we just purchased the template that we are adapting to the needs of our customers. How do we configure your search options?

In addition, we have verified compatibility with some malfunctions dependent IE9 , also present in “Live Preview”: for example the title page that does not appear index03.html or using the text on the images appears uncomfortably positioned, there are some solutions?

Thanks for your attention and sorry for the bad English.

9dlabs

Hi,

Could you kindly email us at: “9dlabs@gmail.com

If you can also send us some screenshots attached in your email showing the visual errors, it would be of great help for our tech team to view the problem and provide you with a solution.

Just to make sure, we are always here for your support.

Thanks for your understanding :)

9dlabs.NET

TezerY Purchased

Dear dlabs,

I’ve just bought your theme and I guess the theme does not support some Turkish characters like “?” and “?”. How can I solve this problem?

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