An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by pedrodonkey

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from pedrodonkey:

Registering for support:

You will need a purchase code in order to register on the support forum. Navigate to your downloads section on themeforest.net and click the download button next to the Patagon Creative theme. Select License certificate and purchase code to download a text file. In this file you will find the Item Purchase Code which looks like this:

12345ab6-cd7e-8912-ab3c-456defg789h1

For any assistance please post a comment on the theme page and we will do our best to assist you.

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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