23 comments found

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I purchased the wrong item. I wanted the html version and instead purchased the photoshop version. Can I do a return and get the html version?

eriktailor

Hey, have you downloaded the purchased file? If you haven’t, you can request a refund where you supposed to download the purchased item. If you have downloaded already, i’m so sorry but unfortunately Envato’s policy doesn’t let us refunding the wrong purchases if the file has been downloaded. Cheers, Erik

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
lvs2 Purchased

Hi, I have the following problem with my template. When I upload it to the server I get the following problem: Not Found The requested URL /fcgi-bin/php.fcgi/index.php was not found on this server. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

However it looks perfect in localhost… Can anyone tell me what might be the reason and if there is any solution?

Thanks!

eriktailor

Hello and thanks for your purchase. I’m afraid it has nothing to do with the template – it doesn’t feature a path like this plus a html file should work anywhere, without specific settings (like what wordpress requires for example), rather than a wrong default setting coming from your web server.

I suggest to contact your hosting provider’s support with this issue, i’m pretty sure they will come up with a quick and easy solution. Let me know how it worked out. Cheers, Erik

Default-user
lvs2 Purchased

We will contact the hosting. Thanks!

  • Exclusive Author
  • Has been a member for 2-3 years
  • Sold between 10 000 and 50 000 dollars
  • Europe
  • Bought between 10 and 49 items
  • Referred between 200 and 499 users

Nice Job.;

eriktailor

Glad you like it :) Cheers, Erik

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