An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by starshade

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from starshade:

Support for our items include:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions *¬†We offer small tweaks / customization tips for our themes
  • We also guide the client with tips in regards with themes’ installation.
Item support does not include:
  • High degree customizations
  • Support for third party software and plug-ins is usually not provided, with the exception of plugin css tweaks

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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