An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by starshade
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
How do I add a background image / graphic to the default homepage slider and position it to the left or right ?
The answer of this question is very CLEARLY stated in the documentation(with screenshots) but I will include the answer here too since it’s been asked a couple of times:
Go to Home Slider -> Add New. After you fill the title and content, scroll down until you find the custom box labeled “Anything Slider custom options”. In this box you have 2 radio boxes that allows you to choose the slider position: right-bottom or left bottom and also the “Slider image link” where you will need to paste the absolute path to your slider image /graphic.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.