Discussion on Arche - Architecture WordPress Responsive Theme

95 comments found

Hi, Great theme, tried importing the dummy data but can’t find the “Cp custom post Plugin” in the Wordpress plugins directory… Any alternative?

Thanks.

CrunchPress

Hello Private_bj,

We provide one time free installation and theme setup to our customers. Please open a ticket at http://crunchpress.com/support with your WordPress admin login.

Request ‘Free Theme Installation’ in that ticket and our technical support team will do it for you. They will also answer any additional questions that you have.

Thank you.

Hi, Great theme, tried importing the dummy data but can’t find the “Cp custom post Plugin” in the Wordpress plugins directory… Any alternative?

Thanks.

CrunchPress

Hello Private_bj,

We provide one time free installation and theme setup to our customers. Please open a ticket at http://crunchpress.com/support with your WordPress admin login.

Request ‘Free Theme Installation’ in that ticket and our technical support team will do it for you. They will also answer any additional questions that you have.

Thank you.

TIFA29 Purchased

You need to install that plugin from the zipfile you did get when you did buy this theme. :)

CrunchPress

Hello TIFA29,

Glad to see a customer helping others.

Thank you so much!

sjlouis Purchased

Hello, how to create a theme arch-child ? you have a link that explains how to do with this theme arche?

thank you

CrunchPress

Hi there,

I’m sorry to let you know that currently Arche does not support child theming. However you can add your custom styles using WordPess Admin > Arche > Styling > Custom Styling

Thank you.

eoc61 Purchased
Hi, nice theme but i have a problem. Some segment do not edit. Look Please! http://imageshack.com/a/img855/4233/b98q.png
CrunchPress

Greetings!

You have to first update theme version to version 1.4 which can be download from here; https://www.dropbox.com/s/y50y9ehcvqutloe/arche.zip. and word

“Read More” can be change manually from code contained in file blog-elements.php contained in directory arche > includes > front-end checkout screenshot code is highlighted.
https://dl.dropboxusercontent.com/u/78597455/Support/arche.jpg

Thank you.

Hi , is it normal that you cannot just install the theme for more 1 week with just the dummy data ? This should be ready to work when someone buys the theme. Ticket #189655

CrunchPress

Greetings!

I’m going to escalate your ticket, support team will resolve it ASAP.

Sorry for the delay.

Thank you.

CrunchPress

Greetings!

Your issues are resolved. If you are facing anyother problem please feel free to update your existing support ticket.

Thank you.

eoc61 Purchased

hello, you had a great theme but l have some problems. l need to translate this theme to turkish. but some of your segment dont have any edit. for example when we add new projects its done we can write what we want but when we try to translate ” ALL PROJECTS ” it doesnt have any option. we need to translate or edit it. and we have same problem for ” view more ” section . they can not have any option to translate.

? hope you can help me as soon as possible.

best regards

waitiing your solution :)

CrunchPress

Greetings!

We provide all technical support through our support system hosted at http://crunchpress.com/support.

Please open a ticket and our support team will get in touch with you ASAP.

Best Regards.

where is my comment

CrunchPress

Greetings!

Sometime discussion form at themeforest.net publish comments properly due to HTML code in it. You might be facing this issue due to that. You can contact us at our support system, http://crunchpress.com/support

Thank you.

I’ve had a ticket open for 3 weeks and no fix yet for my ‘team widget’ question. Ticket #185117 and also for a question about author names on posts Ticket #185195

Login details are on this [PRIVATE] Ticket #185908

CrunchPress

Hello Ed,

Sorry for delay in your ticket responses. They were left unanswered due to support staff change and human error at our end.

I seriously apologize for the delay. I’m escalating these tickets, they will be answered within 24 hours +/-

Thank you.

Default-user

Awesome service as always John, thanks so much to the CrunchPress team for all their help with this theme. It’s really shaping up to be a first class presentation, can’t say enough good things about the CP team and their willingness to get it right! Great customer service!

CrunchPress

Thank you so much Ed for this wonderful feedback. In case of any issue feel free to contact us, we are always here for you.

Best Regards.

Looked at your theme from my iphone. there are apparent issues with the header. Quote request button and slider are off. Any plans on fixing them? http://www.responsinator.com/?url=http%3A%2F%2Fdemo.crunchpress.net%2Farche%2F
CrunchPress

Greetings!

The issue you pointed out is reported as bug to development team. It will be addressed ASAP in an update.

Thank you.

jkpvs14 Purchased

Hello,

I have just installed the theme and doing my page layouts. I notice that all the column shortcodes are not aligned at the top. They look stepped. e,g. first 1/4 column is aligned at the top, next 1/4 column is about 2 paragraphs below it. Your demo site does the same thing http://themeforest.net/item/arche-architecture-wordpress-responsive-theme/full_screen_preview/6554096

Can you please tell me how to correct this so all columns align at the top?

Thank you in advance. Jhorene

CrunchPress

Greetings!

We provide all technical support through our ticket system at http://crunchpress.com/support

Please open a ticket and our technical support team will help you out.

Thank you.

Hello,

I have just installed the theme and costumize and create more modules for this theme. the problem when i instal the dummy_content the layout in front dont show our clients like your demo site http://themeforest.net/item/arche-architecture-wordpress-responsive-theme/full_screen_preview/6554096.

CrunchPress

Hi,

Sorry for a delayed response, your message was skipped in comments due to a human error.

We provide all technical support through our ticket system hosted at http://crunchpress.com/support For a timely response please open a ticket there and our dedicated technical support team will get in-touch with you ASAP.

Thank you.

sjlouis Purchased

Hello,

The “show gallery in full screen” Portfolio does not work. This link shows the image just wide from the address in the “uploads” folder wp. thank you

CrunchPress

Greetings!

Your ticket ID# 201415 is resolved according to technical support. If you are still facing any issues, please feel free to update this ticket.

Thank you.

Default-user
sjlouis Purchased

Yes, “show gallery in full screen” issue has been fixed. But, the sitemap page does not always work. It appears blank !

CrunchPress

Greetings!

I had escalated your ticket, sitemap issue will be resolved ASAP.

Thank you.

Hiya,

Does your theme support ECOMMERCE eg Woocommerce??

Default-user

This theme fits a job I have to a tee … except no mention of Woocommerce ..

CrunchPress

Greetings! No this theme does not have WooCommerce support added to it. But you can use WooCommerce shortcodes in any theme including this. Here is a reference guide, http://docs.woothemes.com/document/woocommerce-shortcodes/

Remember, you might need to make customization to the theme for aligning element design of WooCommerce with this product as its not built for WooCommerce by default.

Best Regards.

Hello,

I am very disappointed in this theme;.

I have been RIPPED-OFF!

This is my 6th Wordpress theme for clients from ThemeForest and I have NEVER had this problem before with any other author here.

Nothing works right in Arche, because Wordpress and most plugins are designed in/for PHP not JavaScript / jQuery as primary code source. I wish I had known this theme ran mostly on jQuery BEFORE I bought it.

Everytime I try to use a new feature of the theme (as I develop it) I find it is broken or otherwise not working correctly in ANY browser. I have been very patient in waiting for some answers to these [reported] issues, but after 2 MONTHS I have not gotten a single answer to a single posted problem – NOT ONE ANSWER.

I have tried to be helpful by sending the solutions that I have found, but I don’t even get a “thank you” in response from the developer. The CSS is not cross-browser ready so, if a feature works in IE it probably won’t in FF or vice-versa. Lots of jQuery errors on validation [LOTS!] – Try validating the demo??

When you configure the jQuery options in the backend, it saves your article text but not your links to other pages (stripped out every time you save). Other plugins (paid versions) I’ve used in other themes for years, don’t work at all with Arche (big problem). I have lost over 100 hours on this clients project resolving the errors in this theme myself because there is no support here.

If this was happening to you, how would you rate this theme?? Don’t say you weren’t warned if you buy this. I wish someone had posted this info for me …

CrunchPress

Dear James,

I have gone through you ticket history. Certainly there is delay from our support and I apologize for that. We need your FTP login infromation to fix the issues you have pointed out.

As your question about WooCommerce, this theme does not support WooCommerce and it was never advertised as a WooCommerce theme. There is some unused code in our framework for WooCommerce which mislead you to the conclusion that its a WooCommerce theme.

Please update the ticket with requested information.

Thank you.

Default-user

I guess we are at an impasse. I don’t trust you to login to my server. Furthermore, I don’t need you to upload new files for me, I can do that myself thank you.

What I need is working fixed files. If you have “fixes” for the issues listed in my ticket, then update the theme files here, so I can use “BeyondCompare” to see what code is changed file-by-file and make sure it won’t break any of the 53 problems I have fixed so far myself.

THAT would make me happy.

CrunchPress

Hi James,

I have collected the points pointed out by you in multiple responses. I’m checking theme for these issues, if there are fixes required, for sure I will come up with fixes.

It appears you have closed the ticket at ticket system. If you want to continue communicating, please update the ticket.

Thank you.

SpUd3r Purchased

Hello, I like your theme very much! I have one issue. In the mobile version of the site the header is not working properly – it steps over the slider and also the links in the top menu don’t work (e.g. email link). What can I do to fix this?

Thanks in advance!

CrunchPress

Greetings!

Please open a ticket at http://crunchpress.com/support Share a screenshot of the issue you are pointing out and your site URL.

Our technical support team will help you out.

Thank you.

SpUd3r Purchased

I just want to tell you that these guys have the best support ever! Sounds as an advertisment but they respond me very fast and adequately! Thank you guys!

CrunchPress

Thank you so much :)
This will keep us inspired to serve our customers even better.

Hello We have bought the theme and have been working on it for the last weeks. This is a nice design, however, the very best of it is the support provided. We have bought several themes throughout the years in Themeforest but none of the authors has offered us so much guidance and help as the CruchPress guys. We want to publicly show our gratitude towards them. They have really been dedicated with our questions, fixes and issues. Thanks a lot

CrunchPress

Thanks for your kinds words. This will motivate us to serve our customers even better :)

Hey,

CrunchPress Options save changes loading icon keeps rotating. Its not stopping and it kinda bothers my work flow. Dont know whether it has saved the changes or its still saving.

CrunchPress

Hi,

We provide all technical support through our ticket system at http://crunchpress.com/support

For this issue please open a ticket and our support team will get intouch with you ASAP.

Thank you.

Still waiting on a fix for the header on mobile version…

“Looked at your theme from my iphone. there are apparent issues with the header. Quote request button and slider are off. Any plans on fixing them? http://www.responsinator.com/?url=http%3A%2F%2Fdemo.crunchpress.net%2Farche%2F"

Has been one month. Please release an update or let us know how long it will take.

CrunchPress

Hi,

We are going to release an update today. Its going to have fix for multiple issues including this.

Best Regards.

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