Discussion on Arche - Architecture WordPress Responsive Theme

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128 comments found.

hello, awesome theme are the picture in the slides included?

Hi,

Sure the ‘Layer Slider’ and its slides currently being displayed at demo are included with the theme.

Thank you.

Kind of worried here. Got a tight deadline and running into a couple of snags. Why are you requesting everybody’s admin details instead of fixing the problems and putting out an update?

Main problems sofar is my right sidebar on my frontpage ducks in behind the slider. And my dropdown menu dissapears…

Has there been an update and I just didnt see it?

I found that you cant use a right sidebar. It glitches on the frontpage and it causes the dropdown error. WTF?!

Will check in tomorrow for your response

Greetings!

We are going to release a major update today, its going to have fixes all known issues.

As for as asking for admin details, we try to make it easier for our customers to get the job done for them by our own technical support team.

Sometimes it takes more time to explain then to do the fix ourselves. If you don’t want to provide the login details, you can always ask for the answers to your questions.

Thank you.

Hi

3rd column URL on “Service-Widgets” doesn’t keep the page url. Tried with other widgets (service-2, etc) and it still don’t save de 3rd column url. Will this be fixed on your next update?

Hi,

We have released an update today, it have fix for this bug. Do you have tried that?

Best Regards,

I purchased the theme today but the dummy data is damage. My web page looks very bad.

Hi,

Thanks for your purchase. We provide one free theme installation and setup (dummy data import) to our customers. For this please open a ticket at http://crunchpress.com/support with title “Free Theme Installation”.

Also provide your WordPress admin login info for a fresh WordPress install in it.

Best Regards.

Hi… i have installed this theme and clicked on import dummy content.and afterwards when i go to my site, i only see the layout like the demo on your site but no sliders, images , videos etc,,

Are they not included in the dummy content? Can you please help ?

Hello Vick2014,

We provide all technical support through our ticket system at http://crunchpress.com/support

Please open a ticket there and our support team will help you with all these issues.

Best Regards,

Hi, sorry for this ….but I have necessity you refound me money…your theme is very bad…I send email Envato for refound Sorry You have great day Cal

Hi, sorry but if you look your demo and look my website see for yourself that it is not the same thing…simple no?

Hi,

As I informed you earlier we manage all technical support through our ticket system, as we have a dedicated technical support team which manages technical issues. We only respond to general queries here at themeforest.net discussion section.

This is why you are requested in earlier message to update the ticket, it will help you receive a faster response.

Thank you.

Ok I re open ticket….thanks

Is there a reason, why, when it first loads, even the demo on here, there is a “}” that appears for a little bit and then it loads?

Also, is it normal that the dummy content doesn’t load like the demo? Just seems scattered everywhere? Am I missing something?

Hi,

We provide all technical support through our support system hosted at http://crunchpress.com/support

Please open a ticket there with your site URL.

Thank you.

I’ve ran updates and the Services Widget area 3rd column doesn’t hold the link when I hit save. how can this be corrected? I’m wanting to get paid on the balance from my client but they will not pay until this problem is corrected. thank you.

And now the site wont’ even load…I can’t even log into the dashboard now.

The site was at http://atlantasunroomdesign.net but now since trying to upload the new zip file it does not come up. I’m about to freak out over here cause I would love to get paid on this project and have never had an issue like this with any other theme before.

Don’t worry we got you covered. Please open a ticket at our support system with your WordPress admin login info and FTP login info.

Thank you.

Please see support ticket “Testimonials” ASAP

Hello Nathol,

Would you please never mind sharing the ticket ID#

Thank you.

There is big problem in your package! PLs see it, like css not working:

http://studiobest.hu/pro admin admin12

Pls, write me, asap, i am in deadline, ty sir!!!

d.

Hi,

Please don’t post your logins here publicly. We provide technical support through our ticket system at http://crunchpress.com/support

Please open a ticket there and our support team will help you with theme setup.

Thank you.

my site is looking like a mess after installing this theme. www.ecoarchstudio.com please check the problem ASAP.

Hi,

We provide technical support through our support system at http://crunchpress.com/support

Please open a ticket and our support team will help you with the fixes.

Thank you.

some problem in the site because it is not showing any license file or purchase code. that is y i put the problem here. Please solve it ASAP. i have limited time to complete

Hi, Here is a video, showing how you can get license code from your themeforeset.net account. https://vimeo.com/65215439

Thank you.

Hi, I have uploaded a theme with wordpress 3.9 version but theme is not working properly like your demo. Even i have set everything as per theme documentation here is URL: http://techwebsolutions.biz/sudhirconstructions.com/

Also open a ticket (Ticket ID: SZY-837-57994) but i haven’t get any reply. I have very tight deadline and need to deliver project to client in next 2 days.

Please help me i have given you all details like FTP and admin details in ticket. Please reply me as soon as.

Thanks,

Greetings!

It appears you have opened the ticket with Envato support. Authors provide customer support privately, for a fast response please open the ticket at http://crunchpress.com/support

Our support team will get intouch with you ASAP.

Thank you.

I just Purchase your theme and do all that said in Documentation and the Dummy looks bad, can you help me? I dont want to have problem with my deadeline.

Thanks

This is my Ticket: #233777

Hi,

Your theme is installed as on demo. If you have any other question please feel free to update your ticket at support system.

Thank you.

Can I please have a reply to my ticket named “Redo” asap

238202

Hallo?

Greetings!

I have gone through your ticket history and escalated it, these issues will be fixed ASAP.

Thank you.

I purchased your theme and i just run the installation but yet to get the appearance on the demo.I also run the XML content via wordpress and no positive result.Kindly look into it and help resolve the issue

The site am working on is ’’www.dongabstechnologies.com’’.

Thanks.

Hi,

Your ticket is updated and we are waiting for you to provide the requested information.

Thank you.

I purchased your theme and i just run the installation but yet to get the appearance on the demo.I also run the XML content via wordpress and no positive result.Kindly look into it and help resolve the issue

The site am working on is ’’www.dongabstechnologies.com’’.

Thanks.

Let me know if you have received the login details

Sorry the ticket number I submitted is #240756 and not #195128. Looking forward to hearing from you.

Greetings,

Your login details are missing from the ticket ID#240756 All these tickets are private and can only be accessed by our support staff. So don’t worry please share these details.

Thank you.

Hello,

I have problem. I downloaded dummy content but everything is messed up. All style etc. What I Have to do to fix this?

Hi,

Please open a ticket at http://crunchpress.com/support Our support team will do the theme setup and dummy data import for you.

Thank you.

Okay.

I opened a ticket: #241641

Greetings!

According to your support ticket history, it appears your issue is resolved. If you are still facing this or anyother issue, please feel free to update your existing support ticket or open a new ticket.

Thank you.

Hey guys , I just bought the template and I have few things to fix , can you check ticket #244816 when you have a chance.

Thank you for your time!!!

Regards, Stefan

Hello Stefan,

Issue in your ticket ID#244816 is resolved.

Thank you.

WOW , that was fast !!!!

Thank you again for your time and Help.

I opened a ticket 245319 can you reply? Thanks.

Greetings!

It appears your issue is resolved. Style.CSS is included in theme, there might be some issue during your upload. Please examine the downloaded files locally.

Thank you.

This theme is not working after installing, looking very bad

Greetings!

Please open a ticket at http://crunchpress.com/support with your WordPress admin login info. Our support team will do the theme setup for you.

Thank you.

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