Discussion on Arctic - Architecture & Creatives WordPress Theme

580 comments found

Hi, The menu in top position is not really at the top and the pictures of the slider goes to the top (no like in your demo site) ! can you help me please ?

UmbrellaStudios

Can you send us your site URL please?

Default-user

ok thanks but finally we will leave the menu like that. On your demo site there is a short code (accordeon, etc ) how insert the short code, where can I find the code ? I tried to login on your own support but it didn’t work ? can I use the Envato identifiant and password ? I treid with that and I tried to create a new one but I don’t understand! your theme is beautifull (your documentation is a little bit smaller at my taste) thanks

Default-user

ok I found ! thanks

Is it possible to make the navigation menu on the left site?

UmbrellaStudios

Hi,

What do you mean on the left side? You want a vertical menu on the left?

How do you get the arrows to work at the bottom of the portfolio pages:

http://www.t3gallery.co.uk/portfolio/portraits/
UmbrellaStudios

Hi

Can you move this at s.umbrella.al and leave up there your site logins as well, using a private comment.

And agree that we can update your Arctic

Default-user

we can’t log into s.umbrella.al

UmbrellaStudios

You have to register with the same username that you are registered here on Themeforest. If you try to re-register your self and get a message that username exists, than use a different.

Hi, 1Is there a way to have portfolio categories in a sub menu 2 I would like to change in the project grid page the background color of portfolio categories and texte and a:hover thanks

UmbrellaStudios

Hi

1 ) You can add them from Appearance – Menu, just go to Top of the screen, click Screen Options and check Portfolio Category so you can drag them from their metabox into menus

2 ) I’m afraid I don’t understand this one quite well, can you be more specific, a screenshot could clarify a lot of things

Kind Regards

Default-user

1 ok 2 ok I found thanks

ellp Purchased

Hello,

I’ve purchased your theme and I have one question: witch is the image size you recommend to insert on the slideshow?

Thanks!

UmbrellaStudios

Hi

There’s no specific size, as there’s various screen sizes and images are full screen, so if your concern is the image full visibility enable portrait mode from options, otherwise upload images on 1920×1080 as this will cover the majority of screen sizes out there.

Kind Regards

TKYDnA Purchased

Hi

I cant seem to click on the “add image” in all functions. (home, option, etc…)

I also updated to the latest wordpress version and still no luck.

Any suggestions?

Thanks.

TK

UmbrellaStudios

Hi

Please make sure you installed arctic.zip instead of the full package you downloaded from themeforest, arctic.zip is located within the package.

http://documentation.umbrella.al/arctic-documentation/#installing-theme
Default-user
TKYDnA Purchased

Hi

worked like a charm

Thank you very much.

Hi there! Beautiful template. I am almost done with my website but I noticed that, using the services template, the different elements get an ordrer: img – text // text – img // img text.. etc but even in a “smartphone” size. As the elements are aligned vertically, isn’t there a way to rearrange the elements to get them in the right order for the smartphone screen size?

Thanks

UmbrellaStudios

Hi

We can do that, but only if we make the same order on desktop as well.

Default-user

Okay, I’ll try with some custom CSS. Thanks you

lilidt Purchased

Hi,

I have a strange problem about label on my home page. When I open it with little screen smartphone (HTC Desire X) or bigger screen (Galaxy Note 2), a number ‘1’ appear at this end of the label string.

I don’t have this problem with laptop or PC screen. my website: lilipaysage.com

Do you have any idea?

UmbrellaStudios

Hi

Please download Arctic from themeforest and re-install it on your site.

Kind Regards

Default-user
lilidt Purchased

LOL! I don’t want to reinstall all just for a little bug. Please give me the correct file, i will change directly on server.

UmbrellaStudios

Than just get template-home.php with the current one you got.

Ander11 Purchased

I seem to have forgotten my support login password for your support site, is there a way to reset it? I didn’t find a link or spot to do that. Thanks!

Default-user
Ander11 Purchased

THanks, I’ve tried but it doesn’t work and doesn’t send a link to reset my password.

UmbrellaStudios

Can you send me an e-mail to info@umbrella.al with the same e-mail you are registered on our support site, and I`ll reply to you with the new password ?!

Default-user
Ander11 Purchased

thanks, I sent it!

TKYDnA Purchased

Hi great theme.

I have a problem that I cant fix. This is my website http://archievo.com/

I am currently using the light theme. When I login, it works perfectly. However when I log out or being an non-member the theme is back to dark.

I use the following plugin “Thme-My-Login” and “WP Symposium” for forum.

Any suggestions or pathway that how I can fix this?

Default-user
TKYDnA Purchased

seems like it fixed itself…? I have no problems now… maybe it was just updating.

I am having a lot of problems with the mobile site is there a way to disable it i have two sets of menu when my clients logged in and when they are logged out but that doesn’t seem to work

UmbrellaStudios

The URL you sent to us is not reachable, can you double check ?

Default-user

try www.amaecs.com/ama

UmbrellaStudios

Please enable portrait mode from Options

1986v Purchased

Help please – Arctic Ticket ID: 4091

ellp Purchased

Hello,

I’m having problem with you theme. It doesn’t display social icons. I’ve set the pinterest and facebook, but none of them is visible on the site. :/

Any way to solve this?

Thanks!

UmbrellaStudios

Hi

Can you send me your site URL please ?

UmbrellaStudios

On home page I can see them loud and clear, but if you’re expecting them on other pages as well, those are not displayed on any page beside home.

Kind Regards

Hi,

Two Things:

1. I have created an account successfully on your support site (and logged in.) However, your support site now isn’t accepting my logins. And, you have to password retrieval option on the login screen. Can you assist?

2. I have the footer on Arctic turned on. However, it put the content too far down. I’ve looked at the knowledge base but none of the tickets fix the issue. Here’s the site: http://designauthenticinteriordesign.com/

Thanks!

UmbrellaStudios

Hi

1 ) Please make sure you are registered there with the same username you are here on Themeforest

2 ) Do you need to decrease the padding of footer ?

Default-user

1. I used the same username to sign-up. I had already signed up for support site and used it. However, now my logins don’t work.

2. How would I decrease the padding of the footer? You don’t have that as an option that I can find…Is there custom CSS for that?

UmbrellaStudios

1 ) Please use this URL to reset your password : http://support.umbrella.al/new/wp-login.php?action=lostpassword as I can see you registered at our site

2 ) Go to Options – Custom CSS and place this :

.sidebar1 { padding-top: 50px; }

Hi there,

I’m intresting in buy your theme but have a question that its really important.

It’s possible to configure in the Video Home Page, that the video do not start until visitor click on it (like Vimeo or Youtube does)?

This is very important, because if i upload a video with sound, when someone visit my page if he/she have sound turn on will appear suddenly and that is not good.

Thanks Juan

UmbrellaStudios

Hi

The problem is that Arctic is designed to live on full screen, which means there’s no controls on video, and we can’t place them anywhere, as they will get covered.

Kind Regards

Default-user

Thanks for your answer.

One last question: - It’s possible to remove the loading animation when the page is loading?

UmbrellaStudios

Yes we can help you with that.

Hello !

I want to use a custom font (not available with google font) could you describe to me the process step by step, thank you

UmbrellaStudios

Hi

I think you made this question at our support site, so we’ll continue this on there.

Kind Regards

MiaSimo Purchased

Hi! I would like to fix the speed of my page. I purchased this item a while ago, and I’ve noticed how slow it is. It takes more than 15 seconds to load the home page. And when inside, it takes a while to load the subpages. Is there any way it could get faster? Some people have even told me that they closed the page because it never loaded. Please, help!!

For references: www.arco-plan.com

Thanks in advance!

UmbrellaStudios

Hi

On my end it takes 3 seconds to load completely : http://tools.pingdom.com/fpt/#!/eiGDtC/www.arco-plan.com

Some thing you could do to improve your site speed but you’ll need a compromise is to upload smaller images on home page and install WP Super Cache

As for the site speed on your machine, this really depends on the internet connection you got.

Kind Regards

cvli Purchased

hello

I m using a job plugin which create custom post type, but with your theme and only your theme, when i load my custom post in front end it doesn t take the view of my custom post, but probably the view of a standard post can you let me know what can be done ?

UmbrellaStudios

Well if this plugin requires custom theming, we did not tested it with Arctic, otherwise if this plugin works normally like a shortcode there’s no reason to not to.

As for other issues, please contact the plugin author as our support scope does not cover third party plugins.

Kind Regards

Default-user
cvli Purchased

i asked the plugin developer, here is his answer: I’d imagine the theme either does not use the_content(), or its trying to load posts via ajax but does not support custom post types.

I ve used this plugins numerous times and never had any issue with it

UmbrellaStudios

Hi

Arctic uses the_content(), and it is true it loads post via AJAX, so go to Options – Main and Disable Ajax Site.

Hi, in you demo site when the menu is in the bottom position in the project page the arrows and the mosaic button are positioned at the top. My menu is positioned at the top and I’d like arrows and the mosaic button (only in project page) are positioned at the top. how can I do? thanks

Hi there, i have installed the theme, but I am having a few issues, the mobile menu icon is always visible and also sometimes when viewing a portfolio page it is very very slow to load but if i hit refresh a few times it works faster?

the site is on a temporary domain: http://46b.348.myftpupload.com

could you let me know if this can be resolved, if you click through to villas and then view a villa you will see perhaps that sometimes when viewing a villa loading is very very slow or it seems to hang?

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