Discussion on Arctic - Architecture & Creatives WordPress Theme

387 comments found

  • Bought between 10 and 49 items
  • Brazil
  • Has been a member for 2-3 years
vyaa Purchased

Hi Umbrella,

I would like to take off the heart in this page, is it possible? http://www.vyaaweb.com/vvarquitetura/2014/01/27/apartamento-jp-rio/
UmbrellaStudios

Hi

For the best experience and a great reponse, can you please move this to our support forum at Support

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
maxms Purchased

Hello,

You mentioned that, for the problem with the new TinyMCE 4, we should “open functions.php and comment line 14 or remove it.” Can you please confirm the content of that line so I know I’m commenting out the correct line? The editor in WP doesn’t show line numbers and I know sometimes that can change depending on where you’re viewing it.

Thank you!

Default-user
maxms Purchased

Never mind – I see that the theme has already been updated. Thank you!

UmbrellaStudios

Glad to hear that.

  • Bought between 100 and 499 items
  • Has been a member for 1-2 years
  • Italy

Hi, Where i can set a new main page (not as homepage) with blog template? i dont have any blog tamplate on tamplates list.

Thanks S

Default-user

And is it possible to set black (and not withe) background during loading page? Thanks

UmbrellaStudios

Hi

For the best experience and a great reponse, can you please move this to our support forum at Support

  • Argentina
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi!! Im trying to instal it in wordpress 3.8.3-es and I got a message like this:

Can not unrar. Te theme has not the style sheet style.css

Hope you can help me!!

Thanks!!

arragustin

This line: style.css</code

arragustin

code>style.css

arragustin

code>style.css</code

UmbrellaStudios

Hi

Please install Arctic.zip a file within the complete package you got from Themeforest, do not try to install Umbrella Package.zip

Kind Regards

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Great Theme! Quick question, I just wanted to know how to make the body copy a few point sizes bigger? Can you please help me out with that?

Thanks and again, amazing work!

UmbrellaStudios

Hi

For the best experience and a great reponse, can you please move this to our support forum at Support

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

HI

Firstly this theme is amazing!! So clean and easy to use!!!

Since i upgrade to word press 3.9 the visual editor has ceased working properly. I tried to install the update and i got this message

“An error occurred while updating Arctic: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”

PLEASE HELP :)

UmbrellaStudios

Hi

Thanks for that kind comment mate.

Can you try to install Arctic from the FTP Client please ?

Kind Regards

  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 1-2 years

Hello, Great Theme.

Okay so i registered on both HelpDesk and Support and Umbrella. At HelpDesk: there is no ‘submit ticket button’ At Support: it can’t verify my purchase code (and yes i took the one from the txt file downloaded from my downloads).

Yet! My question is simple!

I want to add two markers in my contact us Google Maps Page and when you click on them (information boxes) should pop-up with more details like you can see in this demo i made using Google Maps Maker.

https://mapsengine.google.com/map/viewer?mid=z3s5PGrL2Cc4.kYR9PhtU-jfQ

Please let me know how i can do so.

This is pretty urgent.

Thanks.

SignatureSD

Btw i didn’t mean Google Maps Page, i meant the Contact Us Page. And i was referring to changing the map.

Hope you can help me out here, i don’t see the point in using the support website.

Thank you =)

UmbrellaStudios

Hi

It seems this one needs more technical knowledge so, can you please move this to our support forum at Support

UmbrellaStudios

PS : make sure you have registered with the same username that you have on Envato.

SignatureSD

Thank you but i already Registered with the same name and the it still says Invalid Purchase Code.

Please let me know how to solve this regardless of where.

Thank you.

SignatureSD

Or please find out the problem with the umbrella support page and let me know asap.

Thanks again.

SignatureSD

It even took my Envato Profile picture from my Envato account to the Support Website!

UmbrellaStudios

So the next step is to open a new ticket, where you have to choose a Theme from the drop-down and then verify the Purchase Key.

Please understand this,as this is important, because comments are way to in-appropriate.

Kind Regards

SignatureSD

I did so and it still tells me ” Not Verified”

UmbrellaStudios

At our forum, there are tickets yet, so it means the system works fine, just make sure you are placing the Purchase Key, something like this : 45f8cbf0-4529-4624-948d-65f21d0f6712 .

SignatureSD

I did so!

Please send me your email to send you a screenshot!

This will prove that i have done all the steps correctly!

Please also keep in mind that i have done this many many many times before.

Thank you!

UmbrellaStudios

Hi

Please send me the screenshot at info@umbrella.al

SignatureSD

Hello =)

Thank you, i’ve sent the email again =)

UmbrellaStudios

Hi

Sorry for that, now you can make support requests.

SignatureSD

Great! Thank you =)

SignatureSD

ok, so it said that it was verified, but when i create a ticket it just refreshes the page without verifying that it was submitted or even appearing in my account details.

Is that normal?

UmbrellaStudios

Hi

Can you try it now.

Sorry for this, but we moved to this new system and there might be some problems.

Thanks for your patience.

SignatureSD

YaY! Thanks!

I’ve actually just posted 4 tickets, hope you can let me know.

Thanks again =)

SignatureSD

actually just 3 :)

UmbrellaStudios

will respond right now

  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 1-2 years

Hey Again,

Another quick question =)

How can i keep the project description visible on when page loads? http://www.arctic.umbrella.al/portfolio/mattis-erngren/

An how to i make the Projects Grid Page 2 Projects per Row instead of 4

Thanks =)

Thanks =)

UmbrellaStudios

Hi

It seems this one needs more technical knowledge so, can you please move this to our support forum at Support

SignatureSD

Thank you but i already Registered with the same name and the it still says Invalid Purchase Code.

Please let me know how to solve this regardless of where.

Thank you.

SignatureSD

Or please find out the problem with the umbrella support page and let me know asap.

Thanks again.

SignatureSD

It even took my Envato Profile picture from my Envato account to the Support Website!

UmbrellaStudios

So the next step is to open a new ticket, where you have to choose a Theme from the drop-down and then verify the Purchase Key.

Please understand this,as this is important, because comments are way to in-appropriate.

Kind Regards

SignatureSD

I did so and it still tells me ” Not Verified”

UmbrellaStudios

At our forum, there are tickets yet, so it means the system works fine, just make sure you are placing the Purchase Key, something like this : 45f8cbf0-4529-4624-948d-65f21d0f6712 .

SignatureSD

I did so!

Please send me your email to send you a screenshot!

This will prove that i have done all the steps correctly!

Please also keep in mind that i have done this many many many times before.

Thank you!

UmbrellaStudios

Hi

Please send me the screenshot at info@umbrella.al

SignatureSD

Hello =)

Thank you, i’ve sent the email again =)

UmbrellaStudios

Hi

Sorry for that, now you can make support requests.

SignatureSD

Great! Thank you =)

SignatureSD

ok, so it said that it was verified, but when i create a ticket it just refreshes the page without verifying that it was submitted or even appearing in my account details.

Is that normal?

UmbrellaStudios

Hi

Can you try it now.

Sorry for this, but we moved to this new system and there might be some problems.

Thanks for your patience.

SignatureSD

YaY! Thanks!

I’ve actually just posted 4 tickets, hope you can let me know.

Thanks again =)

SignatureSD

actually just 3 :)

UmbrellaStudios

will respond right now

  • Has been a member for 1-2 years
  • Referred between 1 and 9 users

Beautiful Theme!

Can you clarify – Is this a one page site, and ajax makes it appear multiple pages? Or when you say full ajax do you just mean the image sliders are ajax?

Thanks…about to buy.

UmbrellaStudios

Hi

No, Arctic is not one page site, Arctic is an Ajax Navigation site, which means only the dynamic part of pages get’s loaded while navigating between pages.

Kind Regards

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
eoc61 Purchased

Is it necessary that names of categories in which portfolio section of website order alphabetically ? Please help me.

UmbrellaStudios

Hi

Can you submit this at http://support.umbrella.al and our team will help you with that.

Kind Regards

  • Argentina
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, I can’t find the way to upload logo image, to select the template opcion (black, white, menu up/down) Is it possible a wrong instal?

Thanks!!

UmbrellaStudios

Hi,

Go to wp-admin>Options>Branding

Arian

arragustin

ok thanks a lot

UmbrellaStudios

Your welcome.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Is there a way to have both the video and slider’s on the homepage, I would like to use both of them.

Can I add music to the home page?

The little loading circles can I change those to part of my logo, if so how?

Thanks!

UmbrellaStudios

Hi

It seems this one needs more technical knowledge so, can you please move this to our support forum at Support

  • Bought between 100 and 499 items
  • Has been a member for 6-7 years
  • Referred between 1 and 9 users
  • Sold between 100 and 1 000 dollars
1986v Purchased

Real quick (hopefully I can do this without having to do the support page loops)

How can I get the boxes on the blog page to be all the equal size without having to adjust each and every featured image size?

Default-user
1986v Purchased

ticket submitted

UmbrellaStudios

Than we will stick to our support forum.

Kind Regards

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years

Hi, I would like to add a footer, I made a request for membership at Support 4 days agos but still no answer…

UmbrellaStudios

Hi

Unfortunately Arctic does not support a footer.

Kind Regards

  • Argentina
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, I’ve installed the theme perfectly but I have an issue: when I open from a smart phone or some computer, the brand logo is on the midle of the site. How can I fix that?

Thank you very much!!

UmbrellaStudios

Hi

This is left there in purpose as many users liked that but if you want to remove it please go to Options – Main – Custom CSS and paste this :

.logo_responsive_out{
display:none;
}
arragustin

Thanks! But the logo is still there. www.estudioborlasca.com

- Is it possible to insert logo at the center of the home page? instead of text or label.

Thanks again!

UmbrellaStudios

Hi

Can you try this CSS please ?

.logo_responsive_out{
display:none !important;
}
arragustin

It works!

- Is it possible to insert logo at the center of the home page? instead of text or label.

Thank you very much!!

UmbrellaStudios

Hi

Unfortunately this is not possible out-of-the box.

Kind Regards

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Good morning. How I can put as fixed buttons of Social Medias in the “home”?

UmbrellaStudios

Hi

It seems this one needs more technical knowledge so, can you please move this to our support forum at Support

  • Bought between 10 and 49 items
  • Brazil
  • Has been a member for 2-3 years
vyaa Purchased

Hi Umbrella,

I tried to log in in new support site, but my login show error and when i tried to do a new sign up show user already register.

Please, i just need to take off the heart icon:

I would like to take off the heart in this page, is it possible? http://www.vyaaweb.com/vvarquitetura/2014/01/27/apartamento-jp-rio/

UmbrellaStudios

Hi

Please go to Options – Main – Custom CSS and paste this :

.like{
display:none !important;
}
vyaa
vyaa Purchased

not working! Any other suggestion?

UmbrellaStudios

Can you send me your site URL please ?

UmbrellaStudios

Can you try to add that rule at style.css as well.

Kind Regards

vyaa
vyaa Purchased

I did this and the heart still there!

UmbrellaStudios

Than i have to ask you to open a ticket at our support forum at http://support.umbrella.al as we need to exchange private data in order to do that customization personally.

Kind Regards

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

just purchased. love it. so easy.

question – how do I add social media icons with links to the footer? I found ‘social’ under options and added rows for facebook and pinterest. but, now how do I get the icons with links onto the site in the footer?

thank you.

UmbrellaStudios

Hi

When you go to Options – Social Networks you can add there as many Social Networks as you need, and they will appear on header if your menu is on bottom, or the vice/versa.

Kind Regards

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Can I change the opacity of the matchpoint text box?

UmbrellaStudios

Hi

Please go to Options – Main – Custom CSS and paste this :

.dot_info_box{
background:rgba(0,0,0,0.7);
}

Kind Regards

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi, I did the sign in in your support page to open a new ticket, but when I put my purchase code, the page say: “Not Verified”. I tried everything.

I need a help asap.

I Would like to put the Arrows Enable in fancybox mode in the project page.

How Can I do it?

Because if you see in the page code, you can see the arrows is there, but the css display is none. If I force the css display like “block”, the arrows show, but doesn’t work.

The link page is: http://heyo.com.br/clientes/eduardoxavier/site/nosso-trabalho/

Tks,

Leonardo

UmbrellaStudios

Hi

You have to place more than a single image on the slider in order to show arrows.

Kind Regards

Default-user

Tks, but in this case I have to create one unique project and create slides!

But I would like to have the arrow change de project photos, and not the slides in the same project. Like, I click in the arrow and change the project photo.

Could I do it in the theme admin or in the script?

UmbrellaStudios

Well this is beyond what Arctic offers, but you can edit template-projects-grid.php

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