Discussion on Arctic - Architecture & Creatives WordPress Theme

481 comments found

hi there

It’s really fascinating theme that I’d like to almost buy, but I have one question.

Is there any function that I can add footer on this theme?

Including footer is necessary option for me…...

Thanks

UmbrellaStudios

Hi

Unfortunately Arctic does not support a footer because there is the option to have a menu on bottom and there’s no space for a footer.

Kind Regards

hi how can i change the font to a font i own? ( not google fonts?) thanks Tali

UmbrellaStudios

Hi

It seems this one needs more technical knowledge so, can you please move this to our support forum at Support

I got this template; and had so many problems; i asked for refund but they did not care; they took the money, and i m not using their product at all from the first time :) i didn’t know they were dying for 50 dollars; i could just donate them instead; very cheap and unfriendly serive

sametoxxo

no, because everybody can read whole comments and see what kind of service you are giving. I told all my reasons for not being happy; and you said “no reason”! you told me liar tho; why don’t you talk about privet messages? i was not talking about support/tickets. whatever i say; you are finding way to make this convo longer; i was not happy with your service and attitude

PS: anyone can see your messages are longer than mine :) so defending for 50 dollars “donation”, take the money be happy; i can’t say more

UmbrellaStudios

My messages are longer than your’s because I am trying to explain the case, while not insisting that you where fool, but arguing like an adult, instead of just complaining about your happiness and not going straight to the problem.

Name 1 single problem you had with Arctic and this conversation will end, just name 1 problem Arctic has, I mean 1 problem the theme has not your server or anything else at all.

UmbrellaStudios

PS : What private message, and no I did not call you a Liar, and I never will.

As for the refund, please understand that Envato is the one who does the selling part, we are just an exclusive author there, so please open a ticket at their support and ask them for refund, and also tell them the issues you had with Arctic and if there are issues they will disable it.

How can i put: Two Locations in contact page

UmbrellaStudios

Hi

I think you made the same question at our support forum, so we will continue there with the question.

Kind Regards

Re: Need support to set up the Arctic Theme properly.

I need help accessing the support forum on the website: http://support.umbrella.al/

To post a “ticket” on the forum I need to verify my item purchase code, however when I enter my purchase code into the VERIFICATION box it says “Not Verified”. This is quite frustrating as I have paid $60.00 AUS for this theme. I have contacted Envato support via email twice already with no reply.. Someone help me please!

UmbrellaStudios

Hi

We’re sorry for that, but can you check if you are registered there with the same username here on Themeforest as we need to check your purchase key and your username to verify if you are the one who bought Arctic.

Kind Regards

Default-user

Thank-you for replying. Now that I’m using the same username I can post a ticket.

UmbrellaStudios

Please make sure it is case sensitive.

I’m sory to insist but there are plenty of users who could make tickets so we need to check if you are making the right steps as our system do work.

Kind Regards

Hello, I have made an account at http://support.umbrella.al/ with this username : peshmerge But when I want to sign in he says ” Username and Password didn’t match ” How an I reset my password?? I need the password soon, because I need help with the template.

Greetings, Peshmerge

hello, how can I remove the map from the contact page, and just leave the form?

UmbrellaStudios

Hi

Please go to Options – Main – Custom CSS and paste this :

map{ display:none !important; }

Hi, I’ve updated my theme(Arctic) in WordPress version 3.9.1. But, visual text editor does not work! Was working before don’t working now. Could you help, please. Thanks…

UmbrellaStudios

You have to update Arctic as well.

Default-user

Hello, I wonder which files I need to change? I do not want to update all files. The changes I have made before and not lost. Thank you…

UmbrellaStudios

You can see the changelog of the Theme, there are all the scripts which are changed on each update.

Hello, There is a problem on the contact page. Sent messages do not come to my e-mail address.

What is the reason for this?

UmbrellaStudios

Hi

It seems this one needs more technical knowledge so, can you please move this to our support forum at Support

Hello,

where on earth is the “Themeforest Purchase Key – AutoUpdate Theme”

I just cant find it anywhere :(

Thanks!

Default-user

Thank you very much! I did not click the download button since I already had downloaded the theme. Shame on you ThemeForest for your sneaky buttons haha.

UmbrellaStudios

Many users are complaining about that.

spay18 Purchased

Hi,congratulations for the theme! I wanted to know if within the product details (the image full screen) you can enter the previews of the images that will scrolling, such as a gallery. Is there any plugin to deploy to do this or what code must I use? thanks!

UmbrellaStudios

Hi

It seems this one needs more technical knowledge so, can you please move this to our support forum at Support

spay18
spay18 Purchased

ok thanks!

Hi I have an issue on the thumbnail pics. There is an space between some images and I can’t fixed it. I though that it could be de re-order plugin but I turned it of and it doesn’t work properly.

Thats the website: www.estudioborlasca.com

Thank you!!

Regards!

UmbrellaStudios

Hi

Please add this at Options – Custom css

.article h4 {
color: #4a4a4a;
font-size: 14px;
margin-top: 28px;
text-transform: uppercase;
white-space: nowrap;
text-overflow: ellipsis;
overflow: hidden;
}
arragustin

It works! Thanks a lot!

Regards!

UmbrellaStudios

Glad to hear that.

Very good theme – having a good experience so far. One question : the images in the slides are not Pinterest-friendly (i.e. cannot be pinned). Any way around this ?

Thanks! Mark

UmbrellaStudios

Hi

Are you talking about single portfolio page ?

Kind Regards

inaudit Purchased

Dear all,

these theme is so cool! but i have a question, does it support the WPML plugin?

Thanks!

UmbrellaStudios

This is also admin dashboard area where WPML and WordPress handle this and we can’t do nothing about it.

Default-user
inaudit Purchased

i think it’s not from wordpress but the theme itself that does not support WPML and/or Wordpres 3.9, please confirm as it’s the first time it happens to me this in a theme.

UmbrellaStudios

If the theme does not support WPML it wont display Languages on Front-end.

The Area where you add new posts is something which WordPress handles and the theme has nothing to do with that part.

Kind Regards

Hi,

Congrats for the great work, I love the Theme but I need to know if is possible to add a sidebar to normal pages beacuse it’s very important for our Web.

Thanks a lot and have a nice day, Paula

UmbrellaStudios

Hi

Yes, default page templates support sidebars there.

And the menu can be configured on top or bottom for all pages, you can have a different menu location on a specific page.

Kind Regards

Default-user

Thank you! Have a nice day

UmbrellaStudios

You’re welcome.

I have a little problem, i don’t know how to add description to my project page in portfolio in this theme. When i click on the icon “project_info” . In the sample page i see text: “The aim of the project was to create a brand positioning and a new visual identity for Valsta Centrum and its surroundings, creating cohesion between the different sites and differentiation towards other centers in the area. The new Valsta will include a new shopping center, residential buildings” (left box after click) What I have to do to write my description for my projects?

UmbrellaStudios

Hi

We know that, but we have to move that on our forum as we have more members there.

Kind Regards

ArchieVederchie

True… but this is simple question about this theme.. Many people posted own questions here so why i can’t do it the same? What I have to do to write my description for my projects? Documentation Arctic don’t say it.

UmbrellaStudios

Hi

This is because you don’t have the purchase label as well and we need to identify if you purchased Arctic.

HI! I’m not getting the email from the contact page. How can I fix it?

Website: www.estudioborlasca.com

Thank you!!

Regards!

UmbrellaStudios

Hi

Can you post this at s.umbrella.al please ?

Kind Regards

Hi! I am trying to use the visual composer with your theme (http://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431) sometimes the layout is fine then again it doesn’t lay the content out (no columns etc.) so apparently the visual composer works then again it doesn’t :-( do you have any experience with this plugin and your theme? Thank you kindly!

UmbrellaStudios

Hi

Can you go to Options – Main and disable Ajax Site please ?

Kind Regards

marienova

Hi, OMG, well that was it, thank you sooo much for the quick reply! what effect does that now have for the arctic theme, it seems there is no change (beside the visual composer working fine :-)

UmbrellaStudios

Thanks for those kind words.

Hello,

I’ve tried posting on you support board but I’m getting error messages when I submit.

Here is my question: My social icons are being replaced by characters. Can you help with this?

Here is a link to the screenshot – http://www.novaproduction.net/richard/wp-content/uploads/2014/06/IconError.jpg

UmbrellaStudios

Hi

Please open functions.php and replace line 163 with : wp_enqueue_style(“font_awesome”, “http://cdnjs.cloudflare.com/ajax/libs/font-awesome/4.1.0/css/font-awesome.css”, false, “1.0”);

Kind Regards

Default-user

Here is the error I get when I add your code: Parse error: syntax error, unexpected ’:’ in /home/novates1/public_html/novaproduction.net/richard/wp-content/themes/arctic/functions.php on line 163

UmbrellaStudios

Can you try this one :

wp_enqueue_style("font_awesome", "http://cdnjs.cloudflare.com/ajax/libs/font-awesome/4.1.0/css/font-awesome.css", false, "1.0");

Can you remove the black side bars in vimeo full page slider?

UmbrellaStudios

Hi

This is not an issue with Arctic, it is something which Vimeo Video Player does when screen size is different than the video size.

Kind Regards

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