278 comments found

Hello,

How could I update to the last version with the fix? Do I simple re-install the theme?

ait

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/sign/register

You support forum account will be generated automatically.

Thanks

Hi, this is a pre-sale question. Does this theme work with woocommerce? Thank you

ait
ait Author

Theme works with WooCommerce, you can install the plugin. There are no special styles though.

Broken on iPad portrait mode (horizontal scroll). Not retina. See up a clean version of the theme installed here: www.digitpro.it/wordpress

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/sign/register

You support forum account will be generated automatically.

Thanks

Hi, i would like to know, if it is possible to make a “behance” icon to be added to the list of social media icons(f.e instagram,facebook,linkedin,google+), that is availible for adding to the web site homepage ?

Thanks in advance

ait
ait Author

Sorry behance icon is not included, but you can upload your own icons if you like. Thanks.

Default-user

i will appreciate,if you say,how I can make it.

Hello, i purchased theme, have a problem with slider height.

On local server is ok, but on the hosting there some bug, slider height 12px http://detailing.dp.ua/

How to fix it?

Default-user

AIT themes admin-Header-Header Slider save the same parameters fix problem

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/sign/register

You support forum account will be generated automatically.

Thanks

Hello,

Does this theme support buddypress?

ait
ait Author

Sorry theme does not support buddypress.

webacom Purchased

We are building a website for a client and we are using the free version of the Nimble3 portfolio gallery to replace the built in theme http://preview.ait-themes.com/arctica/wp1/ gallery as we really like the navigation ability on the plugin, which the theme does not provide.

We are using Wordpress 3.8.1 and have found that the free plugin is creating issues with being able to use the editor on the visual tab (it simply disappears) nor can we edit the content on the page from the visual tab. This challenge did not occur until after we installed and began using the Nimble Portfolio plugin. All editing of the page must be done from the text tab, which is not something we can allow for our client as a quirk they have to deal with.

I can provide a screenshot of one of the pages affected. I did also try just creating a brand new page, but it still opened without the visual editor in place and I went through all the settings on wordpress to ensure all options were correctly set. We are also at administrator level permissions for the site.

Is this a known issue with the Arctic Theme/Nimble3 free version of the portfolio plugin and simply purchasing the paid version will fix this or is there another issue that could potentially be causing this challenge?

I attempted to contact wp@nimble3.com via email, but it has now been a full week with no response so I am hoping you can possibly help us resolve this. Please let me know as we are in the final phases of development and the client is getting very excited to see the launch as he will soon be in his busy season.

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/sign/register

You support forum account will be generated automatically.

Thanks

This is a decent theme but the support is HORRIBLE. You post on the support forum and it takes them FOREVER to respond. When they do there general response is an arrogant, “Hire someone to fix it”. If support is an issue for you DO NOT BUY!

ait
ait Author

Sorry to hear that. We go through support questions several times a day. We’re based in Europe, CET time applies.

Hey! i wanted to know, can i customize the contact form? such as, add or remove field, change the fields title?

Hope can hear from you shortly

Thks :)

ait
ait Author

Hey, thanks for your message. You can customize the form no problem. Theme uses Contact Form 7 plugin that is really easy to use.

Default-user

ic. Thks for your reply :)

Awesome theme! I have two questions though:

1) The frontpage is not fully responsive on my phone. It seems to be the slider messing it up (LG G2, Google Chrome). Is this a known problem/can it be fixed?

2) The top menu bar “drags” all the way to the right. It doesnt stop over the RSS icon as it should.

You can see both bugs here: Mobile bug: http://imgur.com/l4QUhcn&3Pem8Hv#1 Bar bug: http://imgur.com/l4QUhcn&3Pem8Hv#0

ait
ait Author

Thanks for the message. Didn’t spot that to be honest. We’ll fix it asap and release an update.

Default-user

Sounds great. Ill be buying this theme then!

ait
ait Author

Issue is fixed now, update was sent to themeforest for approval. Thanks.

Ok I am having issues commenting on your support page. Please why is the mobile version not working? I have the 2.32 version and it does not look good on a phone at all.

Please let me know if there is a fix to this

Thank you

ait
ait Author

Hi,

Thanks for purchasing one of our files, we really appreciate it :) Please kindly post your support questions on AitThemes Support Forum. This will enable our dedicated support team to assist you most efficiently.

Create an Account | Support Forum | Find your “Item Purchase code”
Online Documentation | Frequently asked questions

Hi there I bought this theme and I have big issue. In lesf corner of my installed theme I can see a theme link and “pop up slider”/widget with your portfolio button and your social media button. I do not know how to remove that, I do not want that ad on my purchased theme, and it downs my website loading time. What to do to remove that?

ait
ait Author

Hi,

Thanks for purchasing one of our files, we really appreciate it :) Please kindly post your support questions on AitThemes Support Forum. This will enable our dedicated support team to assist you most efficiently.

Create an Account | Support Forum | Find your “Item Purchase code”
Online Documentation | Frequently asked questions

Hi

I was using your theme but due to some reason revolution slider not working

can you please help us

i tried register at your forum with purchase code

be3726d3-fbc1-413b-9bc5-c5ae3c0d890e

But due to some reason it is not allowing and saying user already existed

Please help

ait
ait Author

Hi,

I can see you’re already registered on our support forum under your username for theme Directory. You can log in to your account and register new purchase clicking on the button on the right hand side.

Thanks for purchasing one of our files, we really appreciate it :) Please kindly post your support questions on AitThemes Support Forum. This will enable our dedicated support team to assist you most efficiently.

Create an Account | Support Forum | Find your “Item Purchase code”
Online Documentation | Frequently asked questions

Hi there, I can’t post any questions in the support forum anymore. (It says I’m not allowed). Who can I contact to sort this out? Thanks

ait
ait Author

Please log in to our support forum and click “Register new purchase” on the right hand side. Category will be assigned to you automatically. Thanks.

ok. i’m working with a client that has this theme, another developer has installed artica but now they are not available to contact. the error is Call to a member function options() on a non-object in /home/content/11/9212511/html/wp-content/themes/arctica/ait-cache/_Nette.FileTemplate/_Templates.main-homepage.php-ae80fc0d8d11f04680fc2fb004ac1cda.php on line 48

I was not the one who purchaced this but want to help the client out. i know i;m supposed to register with a purchace code for access to the forum, but was wondering if there is a quick answer you can give me?

ait
ait Author

Hi,

Please try to get handle on item purchase code, you’ll be able to post to our support forum.

Thanks for purchasing one of our files, we really appreciate it :) Please kindly post your support questions on AitThemes Support Forum. This will enable our dedicated support team to assist you most efficiently.

Create an Account | Support Forum | Find your “Item Purchase code”
Online Documentation | Frequently asked questions

Hello is there any way to have a HTML version of the theme ? We would need it because we decided to switch over to another cms rather than Wordpress, but we would not change theme.

Thank in advance

Rudy

ait
ait Author

Hi Rudy, sorry we don’t have HTML version of this theme.

Orikron Purchased

Any update about slider revolution bug? your theme is using and old version…

Regards!

ait-support

Hi, we are working on update, will be released soon. During today.

Thanks.

mindoven Purchased

Hi, is there anyway to change the menu on mobile to a drop or something that hide to any side? I have many pages and the 2 columns links looks awful on mobile. Also the revo slider responsive isn’t working for me with the latest update. When choosing “Auto Responsive or Fullscreen”, the images disappear I just see the bullets and the arrows control and with “Custom” the images disappear when minimize or in mobile. I have “Disable Slider on Mobile” turned off just in case you thing I had it on.

Thanks

ait
ait Author

Hi,

Thanks for purchasing one of our files, we really appreciate it :) Please kindly post your support questions on AitThemes Support Forum. This will enable our dedicated support team to assist you most efficiently.

Create an Account | Support Forum | Find your “Item Purchase code”
Online Documentation | Frequently asked questions

by
by
by
by
by
by