This author's response time can be up to 1 business day.
Do not advice to purchase this theme, if you have an intention to easily deeply cistomize it.
First of all it’s not php+Wordpress, they use Smarty as a template system. So its php+Smarty.
And my question is:
How am I supposed to translate this theme if I have no intention to purchase WPML plugin?
Thanks for the message. Some people are using qTranslate with our themes, please check our support forum for more.
1- wmv support full compatible?
2- Have recently updated?
Hello, I purchased this, and the I haven’t touched the twitter widget, but once make it viewable. it works fine, however, it doesn’t display the first letter of the Tweet. Any clue?
Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com
You support forum account will be generated automatically.
Is that the only format available for the Blog page? Can it be switched to regular view instead of the grid view?
Sorry this is the only blog format.
I already did. No response.
my button links are not working. It will still redirect it to current page.
PS: I dont want to register on comunity forum, please let me know answer here.
Please post your questions to our support forum, our support staff don’t have access to themeforest discussions. Thanks.
anyone can send me the import file for revslider with the xml file for arctica theme?
I purchased this theme because it is awesome and I am needing a shopping cart, so I purchased the shopplugin…I cannot get this to work: Fatal error: Call to a member function options() on a non-object in /homepages/11/d460781525/htdocs/QEnetwork 2/wp-content/themes/arctica/page.php on line 12
Please help! This defeats the purpose of my puchase and my theme if I cannot use shopp
Hello, I have 2 problems:
1) I can’t access Social Icons settings (it does partially load the page but not the main settings)
2) I can’t register to your support forum because I can’t find my “Item Purchase Code” (no “Licence certificate” link next to regular licence)
I’m using a Mac with Safari, Firefox e Chrome. Same problems with all three browsers.
Any help would be greatly appreciated. Thanks
As per the description this theme have support for woocommerce,but when I have installed woocommerce, it is giving a message that the support does not have support for woocommerce.
Please let me know whether the theme have woocommerce support or not or if it has then please let me know the steps to make it supported by woocommerce
Really nice theme ( my second from this designer) and love both.
got a great support set up as well , will certainly buy again from them A+++.
Very bad support, I had to figure by myself how to change background image. There is no possibility to fix background image on full screen. Also theme is slow loading.
Background image can be set in appearance settings: http://d.pr/i/3usS
If there’s any bug we don’t know about please post to our support forum, our developers will help you and we’ll release a fix ASAP. Thanks.
two problems :
not able to apply for menbership on your support forum (Purchased code not recognized).
Thank you for your help!
OK, I closed everything and then manage to sign in your forum. I’ve posted my issue there.
Thanks for that, our support staff will have a look at your questions soon.
I have tried that already but when i use the Item Purchase Code it tells me it is already used and when i try to use my email adress to login your forum says it does not now me – so what am i supposed to do?!
I can see that your account was created in March and you also already asked one question. Please use “forgot my password” tool to retrieve your password. Thanks.
Brilliant support here, above and beyond what should be expected, I really appreciate your help Ivan with my issue, I was stumped and see now that the issues I was having were caused by me and not the theme, thanks again
Hello, thank you for your compliment, nice to hear that. Good luck
Hi, where can I obtain the demo content to import?
Demo content XML file is located in WP folder.
Hello, I installed the plugin WPML: Multilingual CMS and I have this error code:
Warning: Creating default object from empty value in /homepages/27/d380440728/htdocs/tyranga/wp-content/plugins/wpml-translation-management/menu/sub/dashboard.php on line 47
Thanks for the message, our support staff will have a look at your issue soon.
hello thanks for all the help, i also have the below questions.
-how can i make the social icon link to open in a blank window ?
-my site is in 2 languages, i use the slider for the header images, for every page i use 3 different images, on the main language (english) the images work perfectly fine, but on the translation (chinese) all images appear in every page, so for example in the home page in english i can see 3 images but in chinese i can see 8 images.
Could you please advise me on how to disable the responsive view?
I have installed a mobile website as well and do not want the responsive feature.
Hi, I’ve setup an account on your support page and entered in my purchase code; however, I am receiving a “You do not have permission to start discussions in this category. Register new purchase via form in homepage” error. Do you have any ideas how you can fix this?
I can see you already in WP Arctica group. Please try to post your question again, you don’t need to reenter purchase code. Thanks.
I just logged in again and reattempted to post a support ticket and received the following notification again: You do not have permission to start discussions in this category. Register new purchase via form in homepage
Could you please forward me your purchase code via private message? We’ll try to find out what might be the issue. Thanks.
Thanks for your message. I’ve forwarded it to our developers.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $21