This author's response time can be up to 1 business day.
How could I update to the last version with the fix? Do I simple re-install the theme?
Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com
You support forum account will be generated automatically.
Hi, this is a pre-sale question. Does this theme work with woocommerce? Thank you
Theme works with WooCommerce, you can install the plugin. There are no special styles though.
Broken on iPad portrait mode (horizontal scroll). Not retina.
See up a clean version of the theme installed here: www.digitpro.it/wordpress
i would like to know, if it is possible to make a “behance” icon to be added to the list of social media icons(f.e instagram,facebook,linkedin,google+), that is availible for adding to the web site homepage ?
Thanks in advance
Sorry behance icon is not included, but you can upload your own icons if you like. Thanks.
i will appreciate,if you say,how I can make it.
Hello, i purchased theme, have a problem with slider height.
How to fix it?
AIT themes admin-Header-Header Slider save the same parameters fix problem
Does this theme support buddypress?
Sorry theme does not support buddypress.
We are building a website for a client and we are using the free version of the Nimble3 portfolio gallery to replace the built in theme http://preview.ait-themes.com/arctica/wp1/ gallery as we really like the navigation ability on the plugin, which the theme does not provide.
We are using Wordpress 3.8.1 and have found that the free plugin is creating issues with being able to use the editor on the visual tab (it simply disappears) nor can we edit the content on the page from the visual tab. This challenge did not occur until after we installed and began using the Nimble Portfolio plugin. All editing of the page must be done from the text tab, which is not something we can allow for our client as a quirk they have to deal with.
I can provide a screenshot of one of the pages affected. I did also try just creating a brand new page, but it still opened without the visual editor in place and I went through all the settings on wordpress to ensure all options were correctly set. We are also at administrator level permissions for the site.
Is this a known issue with the Arctic Theme/Nimble3 free version of the portfolio plugin and simply purchasing the paid version will fix this or is there another issue that could potentially be causing this challenge?
I attempted to contact email@example.com via email, but it has now been a full week with no response so I am hoping you can possibly help us resolve this.
Please let me know as we are in the final phases of development and the client is getting very excited to see the launch as he will soon be in his busy season.
This is a decent theme but the support is HORRIBLE. You post on the support forum and it takes them FOREVER to respond. When they do there general response is an arrogant, “Hire someone to fix it”. If support is an issue for you DO NOT BUY!
Sorry to hear that. We go through support questions several times a day. We’re based in Europe, CET time applies.
i wanted to know, can i customize the contact form?
such as, add or remove field, change the fields title?
Hope can hear from you shortly
Hey, thanks for your message. You can customize the form no problem. Theme uses Contact Form 7 plugin that is really easy to use.
ic. Thks for your reply
I have two questions though:
1) The frontpage is not fully responsive on my phone. It seems to be the slider messing it up (LG G2, Google Chrome). Is this a known problem/can it be fixed?
2) The top menu bar “drags” all the way to the right. It doesnt stop over the RSS icon as it should.
You can see both bugs here:
Mobile bug: http://imgur.com/l4QUhcn&3Pem8Hv#1
Bar bug: http://imgur.com/l4QUhcn&3Pem8Hv#0
Thanks for the message. Didn’t spot that to be honest. We’ll fix it asap and release an update.
Sounds great. Ill be buying this theme then!
Issue is fixed now, update was sent to themeforest for approval. Thanks.
Ok I am having issues commenting on your support page.
Please why is the mobile version not working? I have the 2.32 version and it does not look good on a phone at all.
Please let me know if there is a fix to this
Thanks for purchasing one of our files, we really appreciate it
Please kindly post your support questions on AitThemes Support Forum. This will enable our dedicated support team to assist you most efficiently.
Create an Account | Support Forum | Find your “Item Purchase code”
Online Documentation | Frequently asked questions
I bought this theme and I have big issue. In lesf corner of my installed theme I can see a theme link and “pop up slider”/widget with your portfolio button and your social media button. I do not know how to remove that, I do not want that ad on my purchased theme, and it downs my website loading time. What to do to remove that?
I was using your theme but due to some reason revolution slider not working
can you please help us
i tried register at your forum with purchase code
But due to some reason it is not allowing and saying user already existed
I can see you’re already registered on our support forum under your username for theme Directory. You can log in to your account and register new purchase clicking on the button on the right hand side.
I can’t post any questions in the support forum anymore. (It says I’m not allowed). Who can I contact to sort this out?
Please log in to our support forum and click “Register new purchase” on the right hand side. Category will be assigned to you automatically. Thanks.
ok. i’m working with a client that has this theme, another developer has installed artica but now they are not available to contact. the error is Call to a member function options() on a non-object in /home/content/11/9212511/html/wp-content/themes/arctica/ait-cache/_Nette.FileTemplate/_Templates.main-homepage.php-ae80fc0d8d11f04680fc2fb004ac1cda.php on line 48
I was not the one who purchaced this but want to help the client out. i know i;m supposed to register with a purchace code for access to the forum, but was wondering if there is a quick answer you can give me?
Please try to get handle on item purchase code, you’ll be able to post to our support forum.
is there any way to have a HTML version of the theme ?
We would need it because we decided to switch over to another cms rather than Wordpress, but we would not change theme.
Thank in advance
Hi Rudy, sorry we don’t have HTML version of this theme.
Any update about slider revolution bug? your theme is using and old version…
Hi, we are working on update, will be released soon. During today.
Hi, is there anyway to change the menu on mobile to a drop or something that hide to any side? I have many pages and the 2 columns links looks awful on mobile. Also the revo slider responsive isn’t working for me with the latest update. When choosing “Auto Responsive or Fullscreen”, the images disappear I just see the bullets and the arrows control and with “Custom” the images disappear when minimize or in mobile. I have “Disable Slider on Mobile” turned off just in case you thing I had it on.
Today, my site stopped working completely… ok this morning, but now I see only a white screen. I did no changes…
Is your theme up to date, please?
I checked my other sites.. only Artica theme is affected.
Please help? Thanks
Thanks. Question posted on Support Forum.
Please help… this website is my business, and it’s completely down.
Thanks for your message. I’ve forwarded it to our support staff, they’ll have a look at your questions soon.
Forgot to update this post… issue is fixed and Support replied to my Support Ticket. Thanks
does template can be connected with mailchimp ?
Hi, Thank you for your message. Theme doest not include this feature by default, but you can use a 3rd party plugin for wordpress.org.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Why buy with Envato
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.