279 comments found

hmmmm….

posts shortcode ignores the more tag…

means if u add posts with the shortcode u will have all the crap after the more tag in it too.

ait
ait Author

Hi, Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com Thanks

Hi there, Could anyone explain to me why do I have to make a “request” to use the forum when if you buy the theme it says you will receive “Support on our support forum”? Also, why I can only “like” or “tweet” the theme but I can’t rate it? It says 5 stars from 7 ratings, but I bought it and I can’t rate it. Do I have to make another “request” for that as well?

ait
ait Author

Hi Antionio,

We provide free support on our support forum that’s sitting of support.ait-themes.com. If you wish to post a support question, you have to register to our forum firstly.

You can rate our item in Downloads section on themeforest.

Thanks.

inetseo Purchased

Hi – I purchased this theme but am not getting access to your support forums and also sent a request in that hasn’t been answered yet.

Anyone giving support for this theme??

ait
ait Author

Your account is now created, please check also you spam/junk folders for an email. Thanks.

Hello,

It appears that the responsiveness of the theme isn’t working, and I made very few changes to the content. Is there a setting that I am missing? Thanks.

ait
ait Author

Hi, Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com Thanks

I bought Arctica, but when i go to the Support forum (I own another template) I can only ask questions for Compound. How do I ask questions for Arctica?

ait
ait Author

Please send me a PM over themeforest, I’ll change your permissions. Thanks.

Default-user

How do you send a PM on here? I am registered with the same name on your support site

ait
ait Author

I’ve amended your permissions now. Thanks.

Post Short Codes by Category

how do you limit the number of post that show up? I only want 3 to show but all my post from that category show up.

If you choose the latest post option you can choose number of post but when you choose category you can not.

Thank You

ait
ait Author

Hi, Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com Thanks

Hi

Can you tell me if this theme can be used on a Multi Site install of Wordpress

thanks PD

ait
ait Author

Yes, no problem. Please check themeforest licensing policy for multiple sites. Thanks.

Do not purchase this theme if you need any support. There is a flaw with short code “Category” If you have a bunch of post in one category their is no way to limit the number of post that are shown, so if you only want 3 to show and you have 50 post in a category, all 50 will show. Also it will pull the same post the reader is viewing. It should not have related post the same post the reader is currently viewing.

Very rude customer service, I had high intentions for this theme but it’s crap..

ait
ait Author

Sorry for that, I’ve seen your post now and replied to you. We’ll release a new update with the feature you’re requesting, it’s actually a nice update to the shortcode. Thanks.

Hello,

You had mentioned previously that different transition options could be easily defined for the slider. How and where can I do that? I would like to implement a fade effect in place of the left to right slide.

Thanks.

ait
ait Author

Hi, Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com Thanks

Well, this is a nice looking theme and I had high hopes for it, but there have been many problems along the way and I am still waiting for my support registration to be provided so I can try and get them sorted. But here is my feedback for others to consider.

  1. The icon menu is good, but when you set the “Text color” option, it only updates to the selected colour after you hover over the menu item. On page load it still defaults to the blue that is inherited. (solved myself by editing css and overriding the default)
  2. The WYSIWYG editor was totally broken by the theme and I had to disable it in the config file manually to be able to edit posts/pages etc. (solved myself)
  3. I know the theme is meant to be Responsive, but it just looks wrong on my Galaxy Nexus phone and Moto Xoom tablet
  4. The theme changes the default php error reporting level and was causing all sorts or problems with other plugins. (solved myself by commenting out the ini_set() call in functions.php)
  5. Documentation could really use some work. For example: The are two dot points about adding slides, however each slide has 10 fields/options that don’t have so much as a tooltip (I still have no idea what “top image” is compared to “background image”). In fact, I have had to work out most settings simply by trial and error.
  6. I’m having an ongoing issue with Cart66 in so much as the theme is causing “add to cart” post data to be submitted twice! (I fear this may just be the surface of a bigger issue within the theme), I have no idea why this is happening or how to correct the issue and have already spent far too many hours trying to – please help!

Thanks.

ait
ait Author

Thanks for your message. I’ve created you an account on our support forum. Please post your questions there, our dedicated developer will look after it.

simplesitedesigns

Thankyou, question has been posted.

I am really liking this theme & will buy it tomorrow if you can point me in a direction that would teach me hot to add a Woocommerce widget to the front page.

Thanks!

ait
ait Author

Sorry we haven’t tested woocommerce plugin with this theme. Thanks.

SimpleSysInc

Have you tested any e-commerce plugins? I would love to use this theme

ait
ait Author

We will be testing ecommerce plugins in near future. The thing is that theme uses it’s own MVC framework that means that some ecommerce plugins might not work straight away. Thanks.

RRCRAIN Purchased

i cannot figure out to set an image as the background or change the color of the background please help – www.14ddv.com

ait
ait Author

Hi, Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com Thanks

Default-user
RRCRAIN Purchased

please tell me how to access your forums – i paid for this theme – i do not have a user name over there

ait
ait Author

Please send me a private message over themeforest, I’ll forward you username & password over email. Thanks.

Micatuca Purchased

Hello,

is it possible to switch off the responsiveness?

ait
ait Author

Yes it is, all mobile styles are in responsive.css.

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com Thanks

Micatuca Purchased

Cheers,

how do I switch it on/off?

ait
ait Author

Remove a reference to this file from main-layout.php.

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com Thanks

hello!

I’ve purchased it, now is installed the demo, but I have a problem with the contact page, it seems that not load the contact form that must be able, only appears “[contact-form-1 id=”3953” title=”Contact form 1”] ”. can you help me?

thanks!

ait
ait Author

Hi,

You have to install Contact Form 7 plugin to be able to use contact form.

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com Thanks

One question please. I could put in place the slider images, flash (Flash VR and swf), mpg or any other format. I want to put in the slider, a virtual tour demo where customers can use the mouse to navigate it.

Adrian

ait
ait Author

Sorry you can only use standard images, no flash or videos are supported. Thanks.

Nice theme, but I think I find a bug when I swicth language from a mobile device. I was browsing with a samsung galaxy s2, and all was fine; theme was the mobile version. Ok! But when I click to change language to deutch, the theme was changed to the desktop version!

Can you check this, please?

ait
ait Author

I see, thanks for that. We’ll have a look at it. Thanks.

Default-user

Thanks to you!

Hi does this theme support mobile sites?

ait
ait Author

Yes, theme changes it’s size to fit mobile devices. Thanks.

Hello, template is very nice and I’d be interested in purchasing, but surfing official demo and some of the links found in this discussion I’ve noticed that it loads extremely slow… I don’t know if it’s a server issue but it’s not pleasant.

ait
ait Author

Considering the theme has lot of high quality images and background it’s loading pretty quickly. Where are you based? Can it be a connection issue to our server? Thanks.

Hello.

I have requested forum access and no reply.

I am trying to use ecommerce plugins, your theme seems to be incompatible with all the store plugins I normally use.

Fatal error: Call to a member function options() /_Templates.main-page.php
ait
ait Author

Your account is created now. Thanks.

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