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281 comments found.

@BN1337 there is is discussion on the support forum about very Slow Speeds, been there a month & AIT hasn’t helped, here is the thread:http://support.ait-themes.com/discussion/3252/serious-performance-problems-13-seconds-to-load-pages-?Sort=date#Item_1 With some tips of other users I’ve managed to cut my load time down from 11 seconds, to 7 seconds, now down to 3.7 seconds. My admin side is a bit slow though, still troubleshooting that.

hi, just to know if the icon menu like “try it now” “save the time” “our features” can link to specific page or other website or video in youtube. It is possible to link each icon to a specifi page just by using a link?

Yes that’s possible to set it up via admin panel. Thanks.

how come the long page and others don’t seem to be responsive on my iphone?

Longpage Wordpress theme is not responsive. You’re actually posting to Arctica theme discussions. Arctica is adapting to mobile screens. Thanks.

sorry… I clicked on the portfolio page and thought that was page type…. can i add a video to the slider?

Sorry video in slider is not supported. Thanks.

I can’t install the theme via WordPress wizard (uploading zip file). An error stop the theme installing process. If I upload and uncompress the zip file manually I can see the theme in the Theme section of WordPress but without Preview (only gray box) and the website response with with error/bad theme (seem that CSS is missing)... You can see the theme in action here: http://www.puntalance.it/cms/ What I can do? Thank You

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

Where do I find the 1.17 update

Hi,

Please click on Downloads tab, you can download the newest copy there.

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

Is it possible to make the height of the homepage slider smaller then what it shows in the demo?

Thanks

Sure no problem, it just depends on images you upload to it. Thanks.

Pre-Sale question:

Can inner pages have a slider like the home page?

thanks

Yes no problem, you can set different slides on any page. Thanks.

Hi, I need desactivate responsive version, can you help me? thanks!

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

The slider, testimonials and icons are on every page by default. Is there a way to set them off by default? As I would only like them to appear on the home page.

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

Can you please provide the Font art you use for ARCTICA ? Would be cool to know because this was also a reason for us to buy it. Now it is only a picture inside the PSD ! Please advise. THANKS !

Hi,

Logo is “Nordic”, subtitles are “Swis721 Condensed”.

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

I just downloaded this last night. I have tried uploading it into my themes, and every time I did, I got a blank white screen. I have the latest version of Wordpress installed. It just breaks my site. Any ideas?

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

Like the theme, especially the Revolution slider, but in your demo, the slider doesn’t work for smartphones. Not the revolution hoped for. Is there a technical reason why the slider stops when viewed from a smartphone?

We’ve built in a functionality were you can upload a static image that will be used instead of slider on mobile devices with small screens. You don’t have to upload that image and the slider will resize to small screen. Thanks.

Hi guys!

Is it possible to import and activate the demo version?

Thanks!

Sorry, found it!

Thanks!

Found it but doesnt really work fully with the import. Just some of the content shows up before I get following message “504 Gateway Time-out”.

My best

Please post to our support forum, our developer will have a look at your issues. It looks like timeout while uploading XML or downloading images. Thanks.

Thanks!

A couple of more questions.

  • Does it exist any tutorials for this theme?
  • Loading the site takes about 10 sek for each new page. How to fix this?

Thank you!

Hi! one question before the purchase: is it allowed to disable the “Copyright by AIT -Themes” in the footer?

Yes of course. Thanks.

Hi! Thank you for this marvellous them (if only I could use it).

When I try to access to the theme (wpc-content/themes/arctica) on my website, I keep getting 403 forbidden errors. Each other template works well, and I checked out that all the permissions are good. Could you please help me in order to solve this problem? Regards,

WYM

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

Hi! What Gallery used?

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

Hi,

I need to showcase music files on my site with album covers is there anything i can use within the theme to do that or do you recommend a plugin that works well with the theme?

cheers.

Hi,

You can use portfolio section for that.

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

Hi ait, this is a great theme !!! html5 files for this theme after purchase are included in order to be able to work with asp.net?

Thank you.

Thanks for the message. It’s a wordpress only theme, there are no standalone html templates included.

Will the new slider (Slider Revolution) go full-width in the Arctica Theme?

Thanks

Hi,

Slider is fixed to 1024px, it won’t go to full browser width.

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

I have it installed and it conflicts with Gravity Forms…. Any reasons why this is happening? I have searched your Support Forum and found nothing.. Only a message from you guys saying that YOUR SUPPORT is only for installation and set up.. If this cant be fixed I gotta be honest I’ll be opening a complaint with themforest. After years of working with WP and hundreds of themes this is the first time I see something like this happening. Thanks already

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

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