277 comments found

Dmitry1 Purchased

Do not advice to purchase this theme, if you have an intention to easily deeply cistomize it. First of all it’s not php+Wordpress, they use Smarty as a template system. So its php+Smarty.

And my question is: How am I supposed to translate this theme if I have no intention to purchase WPML plugin?

ait
ait Author

Thanks for the message. Some people are using qTranslate with our themes, please check our support forum for more.

Hi, 1- wmv support full compatible? 2- Have recently updated?

trivity Purchased

Hello, I purchased this, and the I haven’t touched the twitter widget, but once make it viewable. it works fine, however, it doesn’t display the first letter of the Tweet. Any clue?

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

Is that the only format available for the Blog page? Can it be switched to regular view instead of the grid view?

ait
ait Author

Hi,

Sorry this is the only blog format.

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

emailmaribel

I already did. No response.

Hi,

my button links are not working. It will still redirect it to current page.

PS: I dont want to register on comunity forum, please let me know answer here.

ait
ait Author

Please post your questions to our support forum, our support staff don’t have access to themeforest discussions. Thanks.

novazoom Purchased

anyone can send me the import file for revslider with the xml file for arctica theme?

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

philj21 Purchased

I purchased this theme because it is awesome and I am needing a shopping cart, so I purchased the shopplugin…I cannot get this to work: Fatal error: Call to a member function options() on a non-object in /homepages/11/d460781525/htdocs/QEnetwork 2/wp-content/themes/arctica/page.php on line 12

Please help! This defeats the purpose of my puchase and my theme if I cannot use shopp

Thanks, Philip

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

iconomia Purchased

Hello, I have 2 problems: 1) I can’t access Social Icons settings (it does partially load the page but not the main settings) 2) I can’t register to your support forum because I can’t find my “Item Purchase Code” (no “Licence certificate” link next to regular licence)

I’m using a Mac with Safari, Firefox e Chrome. Same problems with all three browsers. Any help would be greatly appreciated. Thanks

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

sruti999 Purchased

Hello As per the description this theme have support for woocommerce,but when I have installed woocommerce, it is giving a message that the support does not have support for woocommerce. Please let me know whether the theme have woocommerce support or not or if it has then please let me know the steps to make it supported by woocommerce

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

kpkrew Purchased

Really nice theme ( my second from this designer) and love both. got a great support set up as well , will certainly buy again from them A+++.

ait
ait Author

Thank you :)

Very bad support, I had to figure by myself how to change background image. There is no possibility to fix background image on full screen. Also theme is slow loading.

ait
ait Author

Background image can be set in appearance settings: http://d.pr/i/3usS

If there’s any bug we don’t know about please post to our support forum, our developers will help you and we’ll release a fix ASAP. Thanks.

Eric05 Purchased

Hey,

two problems :

looks like the css file disapeared : http://www.smigiba.fr

not able to apply for menbership on your support forum (Purchased code not recognized).

Thank you for your help!

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

Eric05 Purchased

OK, I closed everything and then manage to sign in your forum. I’ve posted my issue there.

ait
ait Author

Thanks for that, our support staff will have a look at your questions soon.

kgmlima Purchased
i Would like to use nextgen gallery. but when i include the gallery a strange effect comes up. The buildin gallery behaves also strange and i actually would prefer the nextgen. When you click on the image there is a popup wich comes also for the normal images and then the one for the gallery – any leads? http://www.kenyaexpeditions.com/wp/?page_id=5525 the second gallery
ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

Default-user
kgmlima Purchased

I have tried that already but when i use the Item Purchase Code it tells me it is already used and when i try to use my email adress to login your forum says it does not now me – so what am i supposed to do?!

ait
ait Author

I can see that your account was created in March and you also already asked one question. Please use “forgot my password” tool to retrieve your password. Thanks.

kpkrew Purchased

Brilliant support here, above and beyond what should be expected, I really appreciate your help Ivan with my issue, I was stumped and see now that the issues I was having were caused by me and not the theme, thanks again

ait
ait Author

Hello, thank you for your compliment, nice to hear that. Good luck :)

Hi, where can I obtain the demo content to import?

ait
ait Author

Hi,

Demo content XML file is located in WP folder.

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

roca01 Purchased

Hello, I installed the plugin WPML: Multilingual CMS and I have this error code: Warning: Creating default object from empty value in /homepages/27/d380440728/htdocs/tyranga/wp-content/plugins/wpml-translation-management/menu/sub/dashboard.php on line 47 cordially

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

Default-user
roca01 Purchased
I had already posted on the forum, but no response http://support.ait-themes.com/discussion/8095/wpml#Item_3 cordially
ait
ait Author

Thanks for the message, our support staff will have a look at your issue soon.

alecode Purchased

hello thanks for all the help, i also have the below questions.

-how can i make the social icon link to open in a blank window ?

-my site is in 2 languages, i use the slider for the header images, for every page i use 3 different images, on the main language (english) the images work perfectly fine, but on the translation (chinese) all images appear in every page, so for example in the home page in english i can see 3 images but in chinese i can see 8 images.

Thank you

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

Hello.

Could you please advise me on how to disable the responsive view?

I have installed a mobile website as well and do not want the responsive feature.

Thank you!

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

Hi, I’ve setup an account on your support page and entered in my purchase code; however, I am receiving a “You do not have permission to start discussions in this category. Register new purchase via form in homepage” error. Do you have any ideas how you can fix this?

Default-user

I just logged in again and reattempted to post a support ticket and received the following notification again: You do not have permission to start discussions in this category. Register new purchase via form in homepage

ait
ait Author

Could you please forward me your purchase code via private message? We’ll try to find out what might be the issue. Thanks.

ait
ait Author

Thanks for your message. I’ve forwarded it to our developers.

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