274 comments found

cptnem0 Purchased

So far this theme does not work with Shopp, WP-Eccomerce, WooCommerce or MarketPress.

:(

hello,

I purchased this theme, how can I see the web at iphone and other devices as it’s viewing at computer?

can you help me?

thanks

ait
ait Author

Hi, Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com Thanks

Is there a way for the accordion menu to have no active or open element when the page first loads?

ait
ait Author

Hi, Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com Thanks

cptnem0 Purchased

This theme has a great design, but is poorly executed. Buyers beware.

I have not had any support since day 1.

The documentation is a template that was used from one of their other themes, much of the info is non-applicable. Same goes for custom fields and functions, some have no application in this theme as they are reused from other themes and have no purpose.

This theme is not compatible with many plugins. If you are planning to use with ANY eCommerce plugins, no go.

ait
ait Author

Sorry for waiting, I forwarded your questions to our developer, he’ll look at them ASAP .

All our recent themes uses the same framework and the same custom types. There are only few minor differences that’s why the documentation is shared between themes that have these custom types activated.

I’m sorry, theme is currently not compatible with ecommerce plugins. Compatible themes have “Compatible With” section on the right hand side.

Thanks.

cptnem0,

It would have been great to know that before we bought this theme 2 weeks ago that the theme doesn’t work with Wordpress plugins.

I’m going to be pounding on doors asking for a refund as this is simply ridiculous. If you are going to design a WORDPRESS theme, make sure it actually follows the few basic tenets of Wordpress design. In other words, use the loop properly without just doing whatever to make it work.

ait
ait Author

I’m sorry, theme is currently not compatible with ecommerce plugins. Compatible themes have “Compatible With” section on the right hand side. Thanks.

Default-user

In response to your reply, that seems absolutely incorrect. We purchased a theme that was supposed to be compatible with Wordpress 3.3. There are no themes that list specifically what plugins they are compatible with on Themeforest. You misrepresented your product by saying that it was compatible with an open source software that you do not actually support. You may have built this on Wordpress, but the misuse of the WP loop is not being “compatible” with Wordpress.

ait
ait Author

Thanks for your message. Not all themes are compatible with all plugins that are out there. That’s why Envato introduced new feature which will help you to identify themes that are compatible with few most common plugins like buddypress, woocommerce, jigoshop and so on. Please search for “Compatible With” section on few other themes and you’ll see which ones are compatible and which are not.

Regarding support of 3rd party plugins like ecommerce or buddypress. We’re currently working on a new framework which will support them. This new framework will be only available for newer themes, not old ones. Thanks.

how can i remove the Comments in Pages ?

ait
ait Author

Hi, Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com Thanks

Bottom line, I received a refund for this item. It does not contain BASIC Wordpress functionality as described in the Codex, which should be the basis for all builds off of this software. I would advice AGAINST purchasing this product unless you are only going to use it as a basic theme, with no customization or complex plugins.

chringo1 Purchased

I like the theme but I can not get any customer support what so ever. I have posted on the forums and nothing I have emailed them and nothing.

the image shortcode is broke and same with the phone number so you have hack and slash the code to get it working. They have options to add the phone number in the theme, dont work. My client wants that to work. Same with the flag

Good theme if using it as a whole but crap for customer service.

Also jacked up the price 15 bucks wth?? that might be themforest though.

ait
ait Author

Thanks for your message. We have a dedicated developer just for our support forum. He’s doing that every work day. Please understand that we work at CET timezone. Thanks.

I totally agree. The customer service of this theme SUCKS . I posted several questions on the forum and nothing has been answered and that 2 weeks ago already. And the only one that got answered, the reply was kinda “sorry, you can’t do this. Or you can’t do that”. Nothing resolved. Buyers be aware of this.

ait
ait Author

Thanks for your message. I looked into your issues and here are all your questions on our support forum. All questions have been answered except one. I’ll forward it to our developer he might overlook that one:

http://support.ait-themes.com/discussion/1849/blog-page http://support.ait-themes.com/discussion/1848/grey-icons-in-the-icon-menu http://support.ait-themes.com/discussion/2028/shortcode-buttons http://support.ait-themes.com/discussion/2179/background-color-in-boxes http://support.ait-themes.com/discussion/2205/tabs-and-columns
Default-user

Thanks for your reply. There is one question that hasn’t got any answer yet, and other 2 that haven’t been resolved… and still waiting.

pbaining Purchased

Just a simple question. I bought the theme some days ago. Now I’m looking for the background picture in your preview. Can you tell me the source where I can buy it or is it free of use, when I bought the theme? Thank you in advance.

ait
ait Author

Hi, Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com Thanks

Help please. Visual Editor Not Working. I installed the theme without problems but Visual Editor Not Working.

ait
ait Author

Hi, Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com Thanks

Default-user

We have not received any answer to my problem.

The Visual Editor Not Working with this theme. If you activate another theme problem disappears.

I posted on forums but to no avail

ait
ait Author

Sorry it might take few hours to go through all questions, I’ve forwarded it to our developers now. Thanks.

I tried to ask the forum but I say we have not permission

ait
ait Author

Your profile is updated now thanks.

my dashboard wp-admin is blank

hmmm

pwmulder Purchased

is there an HTML /CSS/Js version of Arctica Responsive Wordpress Theme? That would really help because we’re having problems integrating it to our hosting server.

ait
ait Author

Sorry theme is Wordpress only, there is no html/css design included. Thanks.

We have not received any answer to my problem.

The Visual Editor Not Working with this theme. If you activate another theme problem disappears.

ait
ait Author

Please have a look on our FAQ section here, There should be answers to most of your questions – http://www.ait-themes.com/documentation/faq/ Thanks.

tocs154 Purchased

Hi, I purchased this theme and not getting any support on your forum so I had to post here as this is now urgent. The questions are:

1. When slider image is uploaded there is no automatic resize and the slider appears huge – help as I do not want to have to resize the many many pictures I need in the sliders (the resolution is incorrect at 1024×434). Doesn’t timthumb process this?

2. The slider picture does not show up if put as the background image – this sounds like a good way to get round the problem above but it doesn’t work.

3. Icon menu pictures are not resizing.

Thanks

Default-user
tocs154 Purchased

Thanks for forwarding this but I haven’t had any response still.

Default-user
tocs154 Purchased

Still not answered would you please answer these simple questions:

1. When slider image is uploaded there is no automatic resize and the slider appears huge – help as I do not want to have to resize the many many pictures I need in the sliders (the resolution is incorrect at 1024×434). Doesn’t timthumb process this?

2. The slider picture does not show up if put as the background image – this sounds like a good way to get round the problem above but it doesn’t work.

3. Icon menu pictures are not resizing.

ait
ait Author

Sorry, I’ve forwarded all your questions to our developers, they’ll answer it asap. Thanks.

pwmulder Purchased

I can’t seem to find out how to add images to your sliders for the life of me. Can you help?

ait
ait Author

Hi, Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com Thanks

BC03 Purchased

Hi, I just downloaded and installed the new version of this theme and got the following error, I reinstalled and same thing happened. How do I fix this? I tried to allocate more memory in a php.ini file but no luck.

Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 89 bytes) in /home/mysite/public_html/wp-content/themes/Arctica/AIT/Framework/Libs/Nette/nette.min.php on line 16790

ait
ait Author

Hi, Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com Thanks

Two things: Is it easy to install a different slider for the home page? or is it easier to add better transitions? I’m assuming it just has the transitions shown on the demo as the only options?

Second: Can you add a “Sortable” portfolio feature to the universal portfolio area?

ait
ait Author

Slider effects can be changed via admin panel. Apologize but sortable portfolio won’t be available in this theme.

Hi there, Buyers be aware that you won’t get any support from the forum at all. I posted 4 questions this month. 2 didn’t even get an answer (the first one was posted almost 1 month ago!) and the other 2 got an answer that didn’t solve the problem. Then I replied to those 2 answers telling them that the solution didn’t solve the problem and they didn’t get back to me at all.

http://support.ait-themes.com/discussion/2179/background-color-in-boxes http://support.ait-themes.com/discussion/2205/tabs-and-columns http://support.ait-themes.com/discussion/2311/how-to-remove-blank-gap-in-accordion-toggle http://support.ait-themes.com/discussion/2330/background-color-in-boxes

The theme looks good, but the support is non-existent. So, unless you are an expert on coding websites, think again before buying this theme.

ait
ait Author

Sorry to hear that, I’ve forwarded all your questions to our developer to have a look at it ASAP . Thanks.

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