273 comments found

  • Bought between 10 and 49 items
  • Has been a member for 7-8 years

@BN1337 there is is discussion on the support forum about very Slow Speeds, been there a month & AIT hasn’t helped, here is the thread:http://support.ait-themes.com/discussion/3252/serious-performance-problems-13-seconds-to-load-pages-?Sort=date#Item_1 With some tips of other users I’ve managed to cut my load time down from 11 seconds, to 7 seconds, now down to 3.7 seconds. My admin side is a bit slow though, still troubleshooting that.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

hi, just to know if the icon menu like “try it now” “save the time” “our features” can link to specific page or other website or video in youtube. It is possible to link each icon to a specifi page just by using a link?

ait
ait Author

Yes that’s possible to set it up via admin panel. Thanks.

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years

how come the long page and others don’t seem to be responsive on my iphone?

ait
ait Author

Longpage Wordpress theme is not responsive. You’re actually posting to Arctica theme discussions. Arctica is adapting to mobile screens. Thanks.

Default-user

sorry… I clicked on the portfolio page and thought that was page type…. can i add a video to the slider?

ait
ait Author

Sorry video in slider is not supported. Thanks.

  • Italy
  • Has been a member for 3-4 years
  • Bought between 10 and 49 items

I can’t install the theme via WordPress wizard (uploading zip file). An error stop the theme installing process. If I upload and uncompress the zip file manually I can see the theme in the Theme section of WordPress but without Preview (only gray box) and the website response with with error/bad theme (seem that CSS is missing)... You can see the theme in action here: http://www.puntalance.it/cms/ What I can do? Thank You

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

andreareit
Ok, This is the question at the Support Forum: http://support.ait-themes.com/discussion/3594/error-installing-theme
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Where do I find the 1.17 update

ait
ait Author

Hi,

Please click on Downloads tab, you can download the newest copy there.

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Is it possible to make the height of the homepage slider smaller then what it shows in the demo?

Thanks

ait
ait Author

Sure no problem, it just depends on images you upload to it. Thanks.

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years

Pre-Sale question:

Can inner pages have a slider like the home page?

thanks

ait
ait Author

Yes no problem, you can set different slides on any page. Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi, I need desactivate responsive version, can you help me? thanks!

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
  • United Kingdom

The slider, testimonials and icons are on every page by default. Is there a way to set them off by default? As I would only like them to appear on the home page.

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years

Can you please provide the Font art you use for ARCTICA ? Would be cool to know because this was also a reason for us to buy it. Now it is only a picture inside the PSD ! Please advise. THANKS !

ait
ait Author

Hi,

Logo is “Nordic”, subtitles are “Swis721 Condensed”.

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
philj21 Purchased

I just downloaded this last night. I have tried uploading it into my themes, and every time I did, I got a blank white screen. I have the latest version of Wordpress installed. It just breaks my site. Any ideas?

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years

Like the theme, especially the Revolution slider, but in your demo, the slider doesn’t work for smartphones. Not the revolution hoped for. Is there a technical reason why the slider stops when viewed from a smartphone?

ait
ait Author

We’ve built in a functionality were you can upload a static image that will be used instead of slider on mobile devices with small screens. You don’t have to upload that image and the slider will resize to small screen. Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
Panasan Purchased

Hi guys!

Is it possible to import and activate the demo version?

Thanks!

Sorry, found it!

ait
ait Author

Hi,

Demo content XML is included in the package. It does not include revolution slider export though as it’ no point really as all images are proprietary and we cannot resell them.

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

Default-user
Panasan Purchased

Thanks!

Found it but doesnt really work fully with the import. Just some of the content shows up before I get following message “504 Gateway Time-out”.

My best

ait
ait Author

Please post to our support forum, our developer will have a look at your issues. It looks like timeout while uploading XML or downloading images. Thanks.

Default-user
Panasan Purchased

Thanks!

A couple of more questions.

  • Does it exist any tutorials for this theme?
  • Loading the site takes about 10 sek for each new page. How to fix this?

Thank you!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi! one question before the purchase: is it allowed to disable the “Copyright by AIT -Themes” in the footer?

ait
ait Author

Yes of course. Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • Ireland

Hi! Thank you for this marvellous them (if only I could use it).

When I try to access to the theme (wpc-content/themes/arctica) on my website, I keep getting 403 forbidden errors. Each other template works well, and I checked out that all the permissions are good. Could you please help me in order to solve this problem? Regards,

WYM

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • Russian Federation
aloshqa Purchased

Hi! What Gallery used?

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

  • Australia
  • Bought between 50 and 99 items
  • Has been a member for 6-7 years
clumzoid Purchased

Hi,

I need to showcase music files on my site with album covers is there anything i can use within the theme to do that or do you recommend a plugin that works well with the theme?

cheers.

ait
ait Author

Hi,

You can use portfolio section for that.

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi ait, this is a great theme !!! html5 files for this theme after purchase are included in order to be able to work with asp.net?

Thank you.

ait
ait Author

Thanks for the message. It’s a wordpress only theme, there are no standalone html templates included.

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Will the new slider (Slider Revolution) go full-width in the Arctica Theme?

Thanks

ait
ait Author

Hi,

Slider is fixed to 1024px, it won’t go to full browser width.

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
eemdevs Purchased

I have it installed and it conflicts with Gravity Forms…. Any reasons why this is happening? I have searched your Support Forum and found nothing.. Only a message from you guys saying that YOUR SUPPORT is only for installation and set up.. If this cant be fixed I gotta be honest I’ll be opening a complaint with themforest. After years of working with WP and hundreds of themes this is the first time I see something like this happening. Thanks already

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

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