273 comments found

  • Russian Federation
  • Has been a member for 5-6 years
  • Bought between 10 and 49 items
  • Exclusive Author

Could you tell me what kind of font you used for logo ?

ait
ait Author

It’s Swis721. Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

I use Gravity Forms on all my websites. Is this theme not compatible with Gravity Forms??

Thanks

ait
ait Author

Sorry we never tried that plugin. Is there a free alternative we can check out for you? Thanks.

  • Exclusive Author
  • Referred between 500 and 999 users
  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
  • Italy

Hi, Is possible to have two or more different icon menu rows in the homepage with different contents?

ait
ait Author

You can add in more than 4 icons, but they’ll all show up in 1 row. Thanks.

  • Bought between 1 and 9 items
  • Exclusive Author
  • India
  • Has been a member for 2-3 years

How can we show the revolution slider on the home page.

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
stwari Purchased

Is that WordPress theme updates are life time support or for one year subscription?

ait
ait Author

Theme support is lifetime, themeforest does not work on subscription basis. Feel free to register on our support forum at http://support.ait-themes.com Thanks.

Default-user
stwari Purchased

And what about the Theme Updates ? That also life time updates !

ait
ait Author

Yes of course. Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Do you happen to have any idea when the update for Wordpress 3.5 will be released? I updated to 3.5 (dumb me) and now I can’t add any media to my pages anymore…

Thanks.

ait
ait Author

Please post to our support forum, our developers will have a look at your issue. Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
JLZurita Purchased

No start up any animation It seems like the jQuery does not start after the latest update. Thanks for your help

ait
ait Author

Please download the latest theme version, we’ve released a fix yesterday. Thanks.

  • Bought between 10 and 49 items
  • Estonia
  • Has been a member for 2-3 years
seofriik Purchased

Having the same problem. The jQuery is not working eventhough I just downloaded the new theme.

ait
ait Author

We’ll test it once more and release an update if there is some other problem. Thanks for the notification.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
JLZurita Purchased

No start up any animation It seems like the jQuery does not start after the latest update. Thanks for your help.

I just installed the version for 5 minutes. The site is http://dozz.es/blog

ait
ait Author

Sorry for that, update has been sent to themeforest already, we have to wait for approval. Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
JLZurita Purchased
Hello again 30 minutes ago I installed the latest version: 2.8 and continues to have a jquery error which does not end with the animations correctly. I could tell? http://dozz.es/blog thanks
ait
ait Author

Hi,

Please update to most recent theme vesrion.

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
stwari Purchased

Can u Provide the File change-log. with that i can upload only those file for the latest update.

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
stwari Purchased

i have already update to arctica 2.8, but on the wp acrtica panel it showing one update required arctica 2.7.

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years

Hi! what is the size of the revolution slider you use in your preview?

ait
ait Author

Hi,

It can be any height you need, you can set it up in Revolution Slider menu.

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years

Hi This is a great theme, however I am having some big issues. The theme does not seem to be compatible with the latest version of wordpress. the version that I purchased and downloaded today on themeforest is 2.8, however in your change logs is shows version 2.10 is the latest version. how do I get the newest version in hopes that it is compatible with the latest version of wordpress and fixes that issues I am having? Thank you for your help

ait
ait Author

Sorry I just tried to download the theme from themeforest and it shows 2.10. Could you please try to download it again? Sorry for the issues, we cannot do anything to change the update process. Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
belarky Purchased

I am trying to activate my revolution slider and can’t for the life of me figure out where to put the CSS code. There are a million files to look through and I have no idea which one to use.

“From the theme html use: <?php putRevSlider( “alias” ) ?> example: <?php putRevSlider(“test”) ?> For show only on homepage use: <?php putRevSlider(“test”,”homepage”) ?>”

Where is the “theme html”???

Thanks, Mark

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
stwari Purchased

Hello

Could you please mention which file has been changed on the version update, so that i will upload only those files. Actually every time i am uploading all files.

Thanks

ait
ait Author

Please post to our support forum, our developer can send you a list of files. Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
  • United States

Any news on when this update will happen? I just purchased and can’t do crap with it.

ait
ait Author

Hi,

Please download the newest theme version, there is 2.10 currently on themeforest.

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
  • United States

So I downgraded to 3.4.2 to get things rolling on this project. That helped me solve the initial problems, however after downgrading, now I run into more issues.

After that the submenus stopped working. After some investigating, I see that this is not an isolated issue and that there may be a conflict caused by the slider js.

I read through your support forums and I’m confident that a many of your users are fully capable of installing and managing a theme of your status, yet large errors and inconsistencies in your live preview vs. what you sell people is vast.

Your support is slow and uninformative. If you can’t handle the support requests, perhaps you should remove your themes from the market place and fix the issues before continuing sales.

If not, someone should make a complaint to Envato about your themes issues and lack of support.

Had I read through your comments and support forum before making a purchase, I would have spent money elsewhere.

As a word of caution to anyone else looking to purchase this theme, please take note that there are several issues that need to be resolved before you can replicate the ‘live preview’ theme. Until those are resolved, your purchase will render useless. References can be found on their official support forums here: http://support.ait-themes.com/discussions

On a positive note, the concept of your work is great! A great back end interface with lots of control for quick changes. If they worked well, that would be great!

ait
ait Author

I fully understand the message above. Due to the changes in Wordpress 3.5 we had to rewrite few javascript files in 25 themes we have. There seems to be a bug with submenus in Arctica version 2.10. We’ve fixed it in version 2.11 that was sent to themeforest for approval. It should be available for download once they approve it. Sorry for that.

If you see any other issues please post to our support forum so our developers can see it and we’ll release an update asap. Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Is the 2.11 update available yet? Also where is the revolution slider downloaded from.

ait
ait Author

Yes it’s approved. Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
happa00 Purchased

i purchased the theme and have 2 issues after installint it onto the latest wordpress version :

1. i get this error on the homepage : Warning: Wrong parameter count for round() in /homepages/11/d36159649/htdocs/alloceans/wp-content/themes/arctica/ait-cache/_wplatte/_Templates.snippet-custom-icon-menu.php-f38287993891ef2c9255d58892943d99.php on line 19

2. how do i get rid of the AIT promosider at the left of the page.

you may see the live beta with error at www.wlanreport.de/alloceans/

ait
ait Author

Hi,

Please update to the newest theme version.

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

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