An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, KulerThemes, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from KulerThemes:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
- Providing free installation
- Support for third party software and plug-ins
Frequently Asked Questions
Which OpenCart versions does your theme support?
Arcu supports three versions of OpenCart: 1.5.4.x, 1.5.5.x and 1.5.6.x.
How do I get technical support?
Please upgrade your account on our website and create a ticket in our support system. We will assist you in 24 hours in weekdays.
Here is the instruction to upgrade your account: FAQs -> If you purchased the theme via Themeforest
Can you help me install the theme?
Yes, we provide the QuickStart package to help you install a whole new OpenCart CMS with a dummy website that looks similar to Arcu demo with few clicks. Here is the video tutorial guiding you to install a Kuler QuickStart package.
You can also ask us for a free installation. We will help you with the QuickStart as well as theme and modules installation.
How to free installation service?
We offer support on our website. So to get free installation, please follow this guide to upgrade account on our website and drop us a ticket in our support system and inform us with details below:
- Your website details (URL, the admin account on your website -username, password)
- Your FTP account (host, port, username, password)
We will give you our response within 24 hours in weekdays.
Can you help me with some customization requirements?
We are always willing to help you with minor customization requests which require couple of code lines. But with major customization requests like yours, we are afraid that we have to refuse them. You might use a freelance for this job; for example on http://www.freelancer.com/. We are taking time to develop better products for you.
What does the theme package include?
Once purchasing Arcu, you can download the full theme package including:
- Licensing – Information about the license our theme
- arcu-documentation-v1.0.0 – Instructions to use and learn about theme and modules.
- arcu-graphic-source-v1.0.0 – .PSD and .FW source files to edit the website design.
- arcu-pro-v1.0.0.zip – Theme installation files for OpenCart 1.5.4.x, 1.5.5.x, 1.5.6.x
- arcu-quickstart-package-v1.0.0.zip – An OpenCart package version 1.5.6.x which is personalized for the theme. It enables you to install a whole new OpenCart CMS with a dummy website that looks similar to Arcu demo with few clicks.
There is a fatal error when I add a blog post. What do I have to do?
This is an error with PHP 5.2. Please check the solution at Fatal error when adding a new blog post in Kuler Blog
When to contact Help Team
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.