182 comments found

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hello, nice theme. But befori I buy I have couple of questions. I’m making it multilanguage page with WPML plugin and I want to know if the WPLANG works properly. (not only for the wordpress, but for the theme also) thanx

UnitedThemes

Hi,

yes the theme will also work with WPML. They have officially confirmed it -> as you can see here http://wpml.org/2012/10/weekly-theme-compatibility-bulletin-issue-11/

Best Regards UT

  • Has been a member for 1-2 years

Can you make the CameraSlider order to random? If so how can this be accomplished?

Thanks!

UnitedThemes

Hi,

We are always happy to be of assistance and quickly. For further help please register on our forum. It’s free and easy to use.

Why a forum? It is like growing a knowledgebank. No matter what you need help with, the answer to your question could be waiting for you there at this moment. If you don’t find just the fix you need, simply start a new thread and the team will answer you as soon as possible.

It’s also fun to interact with others who use the same theme. Many times a member just like you will jump in and give you the assistance you need right away.

Register for the United Themes Community http://support.unitedthemes.com/ here.

We’ll see you on the inside,

United Themes Team

Default-user

Thank you UT Team, but I need to buy the theme before joining the Forum. I wanted to know the complexity and how to get this done before buying the theme…

UnitedThemes

Hi,

ah it was a pre sale question ;) With a slight code change this feature can be accomplished.

Best Regards UT

  • Bought between 50 and 99 items
  • Has been a member for 6-7 years
  • United Kingdom
factile Purchased

Is there an update available for the twitter widget – it seems to have stopped working for me?

Thanks! a

UnitedThemes

Hi,

yes there is a temporary download available inside our forum until we have updated all our themes here at themeforest.

Best Regards UT

Default-user
factile Purchased

Thanks – I get a fatal error message: Fatal error: Uncaught exception ‘Exception’ with message ‘Make sure you are passing in the correct parameters’ in /homepages/0/d379333522/htdocs/client/eyps/wp-content/plugins/ut-twitter/inc/twitter.api.php:48 on line 48 php i have the newest version of php installed

UnitedThemes

Hi,

have you placed all necessary keys under settings -> twitter? We have added a small “how to” in the forum post how you can grab up your twitter keys.

Best Regards UT

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • Kenya

Hi, when I activate Latest Blog on my homepage, only one post appears instead of the demo sites two hence eaving a blank space where the second one is supposed to be. What is the setting i am not getting or issue here?

UnitedThemes

Hi,

We are always happy to be of assistance and quickly. For further help please register on our forum. It’s free and easy to use.

Why a forum? It is like growing a knowledgebank. No matter what you need help with, the answer to your question could be waiting for you there at this moment. If you don’t find just the fix you need, simply start a new thread and the team will answer you as soon as possible.

It’s also fun to interact with others who use the same theme. Many times a member just like you will jump in and give you the assistance you need right away.

Register for the United Themes Community http://support.unitedthemes.com/ here.

We’ll see you on the inside,

United Themes Team

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • Italy
vietkong Purchased

Hello, I’m currently running the 1.2 version of your theme. I’ve modded the .css months ago, but now I would like to upgrade to the last version without losing the work done. What’s the best way to do it? Thank you in advance.

UnitedThemes

Hi,

for the future we recommend to make use of child themes. Child themes are the best way to keep themes update able. We did not make so many changes to the original CSS files, fixes are mostly done inside the PHP files. We can recommend to use a compare tool like http://winmerge.org/ , it’s the easiest way to compare 2 files.

Best Regards UT

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hello – I have purchased aries and have posted some questions in support, still waiting on solutions and not silly redirects. It’s been a while. Can anyone help. Thanks

UnitedThemes

Hi,

we will let our support know. Someone will come back to you soon.

Best Regards UT

  • Bought between 100 and 499 items
  • Referred between 100 and 199 users
  • Has been a member for 2-3 years
  • Germany

Hi There,

we have a challenge: After migrating to a new server, we don’t see the sidebars anymore nor can we create new ones.

Any idea?

Thanks

UnitedThemes

Hi,

have you already tried out this migration guide here? http://docs.unitedthemes.com/?page_id=353

Best Regards UT

elbnetz

Yes. This is on a multisite installation and we have a standard process of migration. I works in 90% of all cases.

Cheers, T.

UnitedThemes

Hi,

you have already a account inside our forum right? Could you send a temporary login to the main user “UnitedThemes”

Best Regards UT

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi:

I just downloaded new Aries release (15 Oct 2013)—Where can I get instructions to upload new template (via FTP/GoDaddy Hosting Account)?

(This is also posted on United Themes Support Site)

Thank you !

UnitedThemes

Greetings,

there is already a thread inside the forum ( was written for another theme but the instructions are the same ) – http://support.unitedthemes.com/index.php?page=Thread&threadID=828

Best Regards UT

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Tusch Purchased

Hi There, Ivé just purchased and installed the ARIES theme for a client. On the homepage i’m using the Revolution Slider. ON the I-PAD Safari it shows the slider but when you clikc on the slider (a link is set on the whole slide) the browser crashes. Is this a known issue/bug. Do i need a specific setting?

Thanks in advance for your help Maarten

UnitedThemes

Greetings Maarten,

basically there are no known issues so far. If you are using any plugins please make sure none of these is causing a conflict with the slider. The Slider has not been updated since 2 month ( Themepunch is working on Version 4.0 ) so at least it can be that you have to wait until a new release of the slider is available.

Best Regards UT

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
wadja Purchased

Hi,

Purchased the theme and everything looks great but when I post a blog entry and set featured image, the image does not display on the single blog page and the thumb does not show on the home page Blog Post element. Can you please help?

UnitedThemes

Hi,

looks like you have started a thread inside our forum, let’s move the discussion into our forum in this case. I’m pretty sure we will solve this issue.

Best Regards UT

Default-user
wadja Purchased

Hi,

Yes I have some threads in the forum but no solution yet. I have also PM you the info. Thanks for the help

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi UnitedThemes, I would like to purchase the theme, just a few questions. 1. Would it be possible to freeze the header and menu so that when scrolling the page the menu always shows at top of page? 2. Would it be possible to display portfolio items in a single column with image on left and text on right of the image? But still being able to use the filter option at top of page? I hope so, would like to purchase the theme. Thanks.

UnitedThemes

Hi,

1. Would it be possible to freeze the header and menu so that when scrolling the page the menu always shows at top of page?

This is not possible out of the box, you need definitely touch CSS / JS and PHP files in this case.

2. Would it be possible to display portfolio items in a single column with image on left and text on right of the image?

Also this needs some extra work and does not come with the default functionality of this theme. Sorry

Best Regards UT

Default-user

Thanks for the reply, since posting my questions I found your Delaware theme which does lock the menu at the top. What would it take to add the portfolio style to display the items in a single column with image on left and description text on right? What would the additional cost be for this? This discussion could be continued in a direct email it this is an option. Thanks.

UnitedThemes

Greetings,

please use this form http://www.unitedthemes.com/need-customisations/ and we will come back to you asap.

Cheers

Default-user

Hi, I have completed the form. Looking forward to your reply.

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
wadja Purchased

Hi…blog post image does not work on my site with new version. Posted for help on forum 3 times but still no support. Can you please help me resolve this issue.

UnitedThemes

Greetings,

we will immediately check your forum posts. Sorry for any inconvenience.

Best Regards UT

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi there! Does this theme allow for a banner type header that can go above or below the menu bar? Thanks!

UnitedThemes

Hi,

not without changing the code, there is no built in option.

Best Regards UT

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
boblodi Purchased

Having trouble with getting a white screen after updating the css or a post/page. On WP3.8 – is that the problem?

UnitedThemes

Hi,

no that shouldn’t be a problem. Have you already registered to our support forum? Feel free to send a PM inside our Forum to the user “UnitedThemes” and we will check this issue for you.

Best Regards UT

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
chappy5 Purchased

Hi ,

I want to be able to change the google map that is included on the contact page. I would like it to be closer to show more of the road names. is that do able?

UnitedThemes

Hi Chappy5,

yes that possible, you can change the zoom factor. Open loop-contactform.php and find line 22 and determine the zoom factor by chaning this value ”;zoom=14”. Hope this helps!

Best Regards UT

Default-user
chappy5 Purchased

It worked perfectly – thank you so much

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hello,

Love this theme and I built a site with it about 2 years ago. Recently I’ve noticed the main portfolio page will not load properly in IE (11) or Mozilla Firefox. Looks great in Chrome, Opera, Safari, and on mobile devices.

Is this a new event or are you aware of any new compatibility issues? Do you know of a fix for this?

Thanks

UnitedThemes

Hi,

is our demo site affected too? Please do not hesitate and open a thread inside our support forum and provide a link to your web page , so we can inspect this issue for you.

Best Regards UT

Default-user

Your solution to the problem worked. Thank you! And thanks for the quick reply.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

How do I get rid of your homepage links in the footer?

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

tried deleting your home page link in footer php, cant do it. My client is getting mad, you should not have a back link automatically ( and hard to remove) on your theme. Please help ASAP, I have tried everything very annoying. Thanks

UnitedThemes

Theme Support

We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.

……………………………………………………………………….……………

Register for the United Themes Community

Support Forum

……………………………………………………………………….……………

We’ll see you on the inside,

United Themes Team

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
mayela Purchased

Safe to upgrade wordpress 3.9 ?

UnitedThemes

Hi,

not yet. There is a know issue with the Page Creator at the moment. We are going to update the theme itself asap. But since Easter is coming we do not expect the fix available live until Monday / Tuesday since the item needs to be reviewed.

Best Regards UT

Default-user
mayela Purchased

Any news ?

UnitedThemes

Hi,

yes the issue has been fixed in meantime. You can re download the theme here at themeforest. It will include the necessary fix.

Best Regards UT

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years

Hi,

We have had this theme for a couple of years and when trying to add the 12th member to the Team Settings nothing happens. We have to add 3 more members and cannot seem to add them. Please advise how to add the extra members.

UnitedThemes

Theme Support

We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.

……………………………………………………………………….……………

Register for the United Themes Community

Support Forum

……………………………………………………………………….……………

We’ll see you on the inside,

United Themes Team

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