An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by josweb

They will respond to buyers' questions via this item’s comments.

Go to comments

Additional information from josweb:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • General support is offered through the item comments
  • More detailed help is offered through the contact form on my profile page
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Free customization and installation services
  • Support for third party software and plug-ins
Customization Services:
  • Customization is available when and if I have any spare time!
  • All costs for alterations are discussed via email

Frequently Asked Questions

Ho can I create an external link from the top menu?

1: Give all of your menu links a class except for the external link.
2: I have given the internal link class=”topmenu”
e.g
<div id=”menu”>
<ul>
<li><a href=”#home” class=”topmenu”>Home</a></li>
<li><a href=”http://www.josweb.co.uk”>Blog</a></li>
</ul>
</div>

Then open up your scripts.js, at the top you will see the code below, replace the code with the following.
/***************************************************
        YOUR SCROLL SETTINGS
***************************************************/
jQuery(document).ready(function($)    {
            wind_height = $(window).height();
            $("section").css("height", wind_height + "px");

            $("#menu").find("a.topmenu").each(function(){
                $(this).click(function(e){
                    e.preventDefault();
                    $.scrollTo($(this).attr('href'), 1500, { easing:'easeOutExpo' });
                });
            });

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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