169 comments found

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
kovaao Purchased

My God! ! I feel good bad, studied two days still will not use this. Is it my stupid thing? If possible I would like to return, replacement another topic.

MarekMnishek

Hello. We have a great support service, please write here: http://support.promokit.eu/ and we will help you with your issue.

Default-user
kovaao Purchased

When will update the adaptive screen

And I do not quite understand Order of the modules

MarekMnishek

Please write to our support

Default-user
kovaao Purchased

To your mailbox are you? ? / demo@promokit.eu or other ?

MarekMnishek

I already wrote you two days ago: We have a great support service, please write here: http://support.promokit.eu/ and we will help you with your issue.

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 1-2 years
  • Referred between 1 and 9 users
  • Sold between 5 000 and 10 000 dollars
Venmond Purchased

hello i’ve bought arundo theme since v 1.6, and now the twitter widget is not functioning, since it has been changed to API 1.1 Is the new one has been fixed? How to update the twitter only widget?

MarekMnishek

Hello. Please write to our support: http://support.promokit.eu/

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • Spain

Hello, I need try download the theme in the last version, i need Fix Bugs, i download in my acount and only down the version 1.7 dont down the last version (1.8v)

Your can upload the correct version news for Fix my bugs.

Thanks.

MarekMnishek

Hello. I just checked and there is 1.8 version on themeforest. Try to download it once again.

  • Has been a member for 0-1 years

Hi I’m interested in your theme and need to know if the product’s handle video.

Thanks

MarekMnishek

Hello. Thank you for the interest to our theme. Arundo doesn’t has suck function, but we can help you to do that. We have a module, just need to adapt it to Arundo theme

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
kovaao Purchased

Hello, theme broadly installed. Here is my link. Please help me look at the menu bar problem alright?

MarekMnishek

Hello kovaao. Please write about your issue in our support ticket: http://support.promokit.eu/

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello, first of all I wanna thank you for the excellent theme. I did download and its seems to be very nice I have a doubt, I need to install portuguese language on the theme, is there any warn ?

MarekMnishek

Hello. Thank you. At first, you need to doenload language pach of prestashop platform here: http://www.prestashop.com/en/translations then you can translate theme in your back office.

Default-user

I got a problem, i have installed and it works only for default ,when i choose Arundo the translation deseaper at all

Default-user

i’ve just copied from default to arundo, but keeps not working could you help me with this issue ?

MarekMnishek

Please register in our support http://support.promokit.eu/

Default-user

ok thanks

Default-user

I wrote to support, but the answers take so long, i reaaly need support

MarekMnishek

Sorry for the delay, but we need to sleep sometimes. I have replied to you.

Default-user

Sorry Marek, thank you so much guys for solving my problem . Congrats for Arundo theme

MarekMnishek

Thank you!

Default-user

Hello Marek , I have a doubt, why in one computer my arundo theme appears fullscreen without side bands and on other appears with side bands like showed in your original theme , is it some kinf of settings ? thanks

MarekMnishek

Hello Eduardo. Please write to our support.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
  • India

I have 4 quires before buying this template.

1. Is this template suitable for selling handbags & paintings? 2. Can I have categories at left side instead of top? 3. Can I have animated add to cart process with page scrolling? 4. Are products displayed in the cart with an image of product?

Thanks in advance. You may mail me at srs@handcraft.co.in

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi there,

Will this theme be updated anytime soon ? I know alysum has been updated. But I am still waiting for Arundo to be updated.

MarekMnishek

Hello. What do you want to get in update?

archproject

Marek, it would be really nice to have the product carousel to be like the one in alysum. where when we mouse over the picture changes to the second picture of the product. and implemented into the product list page as well…. I love both alysum and arundo … that is why I have bought both themes.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

En el tema Arundo – Premium Prestashop Theme, no consigo ver la”Live Preview”.

CacheErrorInfo – ERR_ACCESS_DENIED

CacheHost: sv01.ultraserver1.com ErrPage: ERR_ACCESS_DENIED Err: [none] TimeStamp: Wed, 28 Aug 2013 16:28:48 GMT

HTTP Request: GET /demo/?theme=Arundo HTTP/1.1 Host: promokit.eu User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:23.0) Gecko/20100101 Firefox/23.0 Accept: text/html,application/xhtml+xml,application/xml;q=0.9,/;q=0.8 Accept-Language: es-ES,es;q=0.8,en-US;q=0.5,en;q=0.3 Accept-Encoding: gzip, deflate Referer: http://themeforest.net/item/arundo-premium-prestashop-theme/full_screen_preview/3059398 Connection: keep-alive

MarekMnishek

Thank you for the information, we have some problem with our hosting, we will try to start to work tomorrow.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I would like to know how to enable subcategories in the topmenu. I have different levels of categories that must be displayed; First level (visible on top menu bar) Second level (visible on hover top bar menu item) Third level (should be visible on hover second level menu item) All level are presents in the HTML but third one is never made visible.

Thanks in advance

MarekMnishek

Please write me through contact form here: http://themeforest.net/user/MarekMnishek

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi I’m interested in your theme and need to know front office supporting Turkish Language.Thank You

MarekMnishek

Hello. Thank you for the interest. Yes, front office supporting Turkish, you will need to make translation in back office.

  • Has been a member for 0-1 years

Hello I just wanna know how to change email templates, because my Arundo theme came with ordinary template email.

MarekMnishek

Arundo comes with Arundo email templates. Please write to our support and we will help you to configure the theme. http://support.promokit.eu/

Default-user

Marek, I wrote to support before asking here, and you should take a look at the answer I received .

MarekMnishek

Just relied to you in your ticket.

Default-user

THANKS MAREK, WORKS PERFECTLY

  • Has been a member for 0-1 years

Hi.

I want to know if this theme has a template for tablets or/and mobiles devices, or is it a reponsive one?

Thanks in advance!

MarekMnishek

Hello. You can use for mobile devices default prestashop theme which you can enable in prestashop back office. Arundo is not responsive theme.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi.

I can´t see second level subcategories in top bar menu, I try to connect by the support page but it´s down.

this is the url http://tienda.amatynunez.es
MarekMnishek

we have a problem with our hosting, support should be available tomorrow, sorry.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello, I intend to buy your template to a French electronic client. I had some questions to ask yourself before I start: Is it possible to rename the word “basket” in the code? Is it possible to configure the basket as order and not buying?

Thank you in advance for your return. Regards D.N

MarekMnishek

Hello. Thank you for the interest to our theme. Yes, you can rename the word “basket” and in the code and in back office. You can enable catalog mode in your back office if you need.

d-rasta

To change that you described me in the back office, it is your modules or you must modify the php directly in local? Last question on the top menu, can you remove your sites products and replace them with pages like about us or our customers (page written)?

Thank you again for your fast answer.

MarekMnishek

All what I described is a default prestashop features. When you will install the theme you will not have all links what you see in our live demo, you just need to add your links in the menu settings. It’s not hard.

d-rasta

ok this is what I thought. Thank you again, I will come to you if I have a problem with the theme. Good evening. soon

MarekMnishek

Of course we will help you. Here is our support http://support.promokit.eu

d-rasta

Hello, I have one more question, sorry lol. Have you created a service page for the template? Thank you for your reply.

MarekMnishek

What do you mean “service page”?

MarekMnishek

Arundo don’t have special page for that, but you can use default prestashop service page.

d-rasta

ok thanks again. Soon ;)

d-rasta
d-rasta Purchased

Hello, I activated my debug on my server to check for problems. I have a concern on the home of four modules:

1.Strict Standards: Only variables shoulds be Passed by reference in / srv / www / dncom.fr / public_html / modules / bestsellersCarousel / bestsellersCarousel.php on line 298

2.Strict Standards: Only variables shoulds be Passed by reference in / srv / www / dncom.fr / public_html / modules / productsCarousel / productsCarousel.php on line 295

3.Strict Standards: Only variables shoulds be Passed by reference in / srv / www / dncom.fr / public_html / modules / blockfeatured_carousel / blockfeatured_carousel.php on line 151

4.Strict Standards: Only variables shoulds be Passed by reference in / srv / www / dncom.fr / public_html / modules / blockbestsellers_carousel / blockbestsellers_carousel.php on line 158

How can I solve this? Or can we do without it?

Regards

MarekMnishek

Hello. Please write to our support.

d-rasta
d-rasta Purchased

ok thks.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Can i use this theme in full width mode?

MarekMnishek

Hello. thank you for the interest to our theme. Yes it’s possible, but require some modification in the theme’s code. Marek

Default-user

but it’s include? i can buy this theme with that function…

MarekMnishek

No, this is not a function, this is a code customization

Default-user

and you do that or i most to…

MarekMnishek

Here is a screenshot of fullwidth Arundo theme which I made with 3 lines of code. I’ll send you my css and you just put it into the “theme settings” module in your back office http://awesomescreenshot.com/02a1vlzre9

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 4-5 years

i have a question when i upload the logo as transparent .png i appears with a white background how can i fix that issue and is there an arabic language pack for the theme

thanks

MarekMnishek

Hello. You can read about png images here: http://docs.promokit.eu/doku.php/prestashophelp:images?s[]=png and here you can find language pack http://www.prestashop.com/en/translations

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Well if I have to I guess i will pay you to assist me cause ive submitted two tickets and its been over a day and no response. I am on a deadline and I had to uninstall and re install presto shop so now im really behind. PLEASE help im desperate. Please email me dalebuird@gmail.com and or just respond to my last ticket regarding root categories. Ill go ahead and addd another comment to that post as well. I really wish the theme would have been created to the point of the demo not sure why its not???

MarekMnishek

Hello. Give me a numbers of your tickets

Default-user

Well dont worry about the first one I got that resolved and i know this is an easy fix..being a noob is frustrating !!! but ticket is 2318 ..I will update it now cause I did figure one thing out I asked and i have a new question as well. I would like to hire you though for other add ons if price is right versus buying new theme

MarekMnishek

I see your ticket, and I also see that you have created it six hours ago, but you wrote in the first comment that you waiting over a day. Sometimes we need to sleep, and we also have another customers with their requests, so please be patient and you will get help.

Default-user

That was the second ticket..first one I submitted was yesterday and that is the one I was refereeing too. I didnt meant to come off rude. Im just not sleeping much trying to get this site done in time for paypal launch. I wasnt kidding about paying for help if need be

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
  • Spain
Josep_M Purchased

Theme don’t work on IExplorer. Can you help me?

MarekMnishek

Hello. Please write to our support http://support.promokit.eu and we will help you soon

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

Arundo theme have a problem with checkboxes in chrome last version. Is impossible to have an access with this problem.

:(

MarekMnishek

Hello. Please write to our support and we will help you soon. http://support.promokit.eu

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