287 comments found

  • Bought between 10 and 49 items
  • Brazil
  • Exclusive Author
  • Has been a member for 0-1 years

Hello. After upgrading to the new version, I found a problem to diagramming a page using the Portfolio block with Client box – page builder.

Both don’t work on the same page.

purethemes

Hi

I’ve just created test page with both blocks, and it worked. Please open a private ticket on my support forum http://purethemes.ticksy.com/ with login details to your wp-admin, I’ll check what’s wrong.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • Italy

HI, I need to change breadcrumbs of Portfolio: Home > Portfolio > Page Title, to Home > Modules > Page Title. How can i do? Thanks!

Default-user

Solved thanks, on your support forum.

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years
balajij Purchased

Hi I am having some problems regarding the Testimonials section. The documentation does not give a detailed explaination. Can you guide me in setting up the same.

Thanks

purethemes

Just go to wp-admin -> Testimonials -> Add new. Add couple of them, fill all required fields, and use [testimonials] shortcode on page where you want to display them

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
suetan Purchased

Hi, can you advise where and how to change the Astrum logo at the Menu bar? Thank you.

Default-user
suetan Purchased

solved :P

purethemes

Ok, cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi are you planning on updating the theme for the recent Woocommerce update (2.1.0)? I am having several issues with shop pages including product views.

purethemes

Hi, Astrum 1.1 was released today, it supports WooCommerce 2.1 so update your theme :) Cheers

Default-user

Wow! Thank you so much :-)

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • United Kingdom

Hello Just purchased your theme and add to cart button will not show for my products – although if I rename the single-product folder and templates they show up (but using the default woocommerce styling) – Using Wordpress 3.8 and Woocommerce 2.1

purethemes

Hi

please open a private ticket on my support forum http://purethemes.ticksy.com/ with login details to your wp-admin, I’ll check what’s wrong.

Default-user

Sorry for not getting back to you sooner – I have been without power for the past 30 hours! – I have installed Woocommerce 2.1.2 which has listed quite a few of the bundled woocommerce template files in the theme as outdated – I have renamed these files and everything is working well (but again with woocommerce default styling for the most part) – Is this theme supposed to be fully compatible with woocommerce 2.1.x? – if not, I will have to ask for a refund as several of our custom coded woocommerce plugins and integrations depend on the new features of 2.1

Default-user

Update – even with the outdated template files overridden and all plugins (except woocommerce) disabled the add to cart button is not showing up for variable products – we will have to remove this theme and stick with our custom theme which is proven to work well with 2.1 as we cannot afford the time to continue battling with this just for the sake of an updated style for the site (especially as we have been working on this overnight so the site is not disrupted during business hours)

purethemes

As you can see WooCommerce is already 2.1.2 so they releasing update after update for new bugs. The ‘outdated’ templates are kept only for backward compatibility for now, I’ve tested variable products and they worked fine. I’ll check it today for new changes and update theme to not show any old files as it seems everybody is updating to 2.1 (I was afraid some people will stay with 2.0.x if they use some custom build plugins for that)

purethemes

And btw, if it’s business site and brings you money you really shouldn’t work on live site with such a big changes like plugins and themes updates.

purethemes

Aaaand I’ve found a bug with variables, sorry, I’m updating it right now

Default-user

Thankyou for the quick response – and apologies for my hastily wordered responses above (it was a long night) – Have cloned site into new subsite for testing (I know I should have been doing this from the start) – Your help is really appreciated and the theme seems to be playing nicely with 2.1.2 now!

purethemes

There was version 1.1.1 released just few hours ago with full compatibility for WooCommerce 2.1.2. Cheers!

Default-user

That’s the version we’re playing with now – many thanks

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years
pynouch Purchased

Hi,

I try to have more than 2 products in related products, but by default the value $posts_per_page is equal to 2 in related.php and up-sells.php in woocommerce/single-product

How can i change this default value to 4 ?

I search on woocommerce documentation but i ‘ve not found anything.

Thank you

purethemes

Here’s the example you can add to functions.php https://gist.github.com/growdev/5210074#file-gistfile1-php

Default-user
pynouch Purchased

Thank, you it gives me the solution

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 4-5 years

Hi,

I’ve a number of quick technical questions I would like to ask. Is it easier to open a ticket with all of them in it or do an individual ticket for each one?

Let me know what is easiest for you.

Thanks

purethemes

Hi, one ticket is ok :) Cheers

  • Exclusive Author
  • Has been a member for 3-4 years
  • Bought between 10 and 49 items
  • Europe

archive-product.php, cart-empty.php, cart.php version 1.6.4 is out of date. The core version is 2.1.0, cross-sells.php, mini-cart.php version 1.6.4 is out of date. The core version is 2.1.0, shipping-calculator.php, form-billing.php version 2.0.0 is out of date. The core version is 2.1.2, form-checkout.php, form-shipping.php version 1.6.4 is out of date. The core version is 2.1.2, review-order.php version 1.6.4 is out of date. The core version is 2.1.0, thankyou.php, content-product.php, content-product_cat.php, content-single-product.php, add-to-cart.php version 1.6.4 is out of date. The core version is 2.1.0, pagination.php, my-account.php, my-address.php, my-downloads.php, my-orders.php version 2.0.0 is out of date. The core version is 2.1.0, form-tracking.php, order-details.php version 2.0.3 is out of date. The core version is 2.1.0, tracking.php, external.php version 1.6.4 is out of date. The core version is 2.1.0, grouped.php version 1.6.4 is out of date. The core version is 2.1.0, simple.php version 1.6.4 is out of date. The core version is 2.1.0, variable.php version 2.0.3 is out of date. The core version is 2.1.0, product-attributes.php, product-image.php version 2.0.3 is out of date. The core version is 2.0.14, product-thumbnails.php version 1.6.4 is out of date. The core version is 2.0.3, related.php, review.php version 1.6.4 is out of date. The core version is 2.1.0, additional-information.php, description.php, tabs.php, title.php, up-sells.php, single-product-reviews.php version 2.0.3 is out of date. The core version is 2.1.0, single-product.php

purethemes

Hi, be sure you have the latest version of Astrum which is 1.1.1

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hello there

I am using this theme for Drupal, however on Mobile devices, including Tablets, the main meny doesn’‘t stick to the top and remains in the middle of the page. I don’t experience this issue with a laptop or PC though. Have you guys noticed any similar bugs ?

Thank you

purethemes

Hi

ask here http://themeforest.net/item/astrum-responsive-drupal-theme/6501781 – I’m not an author of Drupal version :)

Default-user

Well, thanks but the guy that has asked the question two times already is me and I did not get any answer yet.

purethemes

I’m not author of Drupal version! Two different people, two different accounts, two different type of themes, I really can’t help here

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hello

Great Theme! Just a couple of questions:

1) I recently updated the theme as I read here in the comments that you had added title to Clients in page builder. When I added the title to clients, the testimonials disappeared. (see www.integra-ch.no/dev) The title says “referanser”, but none of the testimonials are showing…

2) When I upload logo, it loses a lot of quality. What is the best file format and size to show best quality of the logo?

3) In the contact widget in the footer, how to I disable “address”, “phone” and “email”? I just need the icons.

4) After upgrading the theme, I am told to upgrade Revolution slider as well. Is this upgrade included in your theme?

Thank you, Kath:)

purethemes

Hi

ad1) You need to update Revolution Slider – go to RevSlider in wp-admin, there’s a Update button in footer, click it, select the file astrum/plugins/revslider.zip and update it, now it’s older version and it gives javascript error so testimonials are not working/

ad2. WordPress is always changing quality of uploaded images, so the size is correct. It would be better to upload 100% quality image directly via FTP to wp-content/uploads and put URL to it in Theme Options

ad3. Add to Custom CSS in Theme Options:
 .get-in-touch li p strong { display: none; } 

ad4. Check ad1 ;)

Thanks

Default-user

Ah, thank you soooo much!! That solved all the issues :)

purethemes

No problem, cheers

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi,

Love your theme! It’s so clear and love the design! I have just one question, is it possible to set an image in the title/header place? For example at my blog, i see the page title: “Blog” and behind that title there is a white empty space. Could you tell me how i could set up images to put in those header sections?

cheers.

purethemes
Hi! Thanks! You can add there background image by adding to Custom CSS in Theme Options:
#titlebar { background: url("URL TO YOUR IMAGE") repeat top center; }
if you want to have it just on blog, add .blog before #titlebar
Default-user
Hi, i tried to use the code as you gave me above, and tried it in three ways:
.blog #titlebar { background: url("http://www.nomorechaos.nl/wp-content/uploads/No-more-chaos-geschriften.jpg") repeat top center; }
.blog #titlebar { background: url("No-more-chaos-geschriften.jpg") repeat top center; } 
.blog #titlebar { background: url("http://www.nomorechaos.nl/?attachment_id=1718") repeat top center; } 

But none of them seem to work, they all link to my image, but when i go to my blog, i still don’t have an image in the titlebar:(

any suggestions?

purethemes

Hi

please open a private ticket on my support forum http://purethemes.ticksy.com/ with login details to your wp-admin, I’ll check what’s wrong.

  • Bought between 1 and 9 items
  • France
  • Has been a member for 0-1 years
dempire Purchased

HI, When we use Filters in Portfolio, it displays 10 items of portfolio. We like displays only 9. It is possible ? Thanks for answer. Cheers.

purethemes

Sure, go to Theme Options -> Portfolio Options -> Number of items to display on portfolio page

Default-user
dempire Purchased

Hi, I have put 9 here, but this don’t change nothing. Can I open a support ticket to show you the URL ? Thanks

purethemes

Sure, please open a private ticket on my support forum http://purethemes.ticksy.com/ with login details to your wp-admin, I’ll check what’s wrong.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hey, good Job on the Template. My question is how can i take the sidebar out on the blog page?

thanks

Default-user

and how can i center the copyright text in the footer?

purethemes

You mean you want to have full width blog page? That’s unfortunately not possible. The Copyright text can be centered by editing footer.php and changing column width from eight to sixteen, and then wrapping it with <p style=”text-align:center”><p>

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
sti10 Purchased

Hi, when I am importing the import.xml, there are some errors are coming. Attached few lines here. Failed to import pa_multiselect-attributes Camera Lenses, SRL Cameras Failed to import shop_order_status cancelled Failed to import shop_order_status completed Failed to import product_type external Failed to import shop_order_status failed….....

There are some more. But not adding here due to the space limitation. Could you please advise, whats is the issue.

purethemes

You don’t have WooCommerce installed, so there’s no Product post type, and WordPress cannot import it, those message are only related to WooCommerce, so don’t worry about it.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi there,

Please can you tell us is there a way to change the order of displaying the team members with the ‘team’ section.

thanks, chris

purethemes

Hi, the ‘Team members’ are displayed be the date of creation, so you can just edit dates of those items in wp-admin -> Team, and set the members you want to have first as the ‘youngest’

  • Bought between 10 and 49 items
  • Egypt
  • Has been a member for 4-5 years

Hi. Does the theme have RTL support?

purethemes

Hi, sorry but no, it works but many elements would need some additional styling, as they don’t look as they supposed to (arrows, button, icons)

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hello! Please see our site www.eclfoundation.org. Unfortunately the menu doesn’t work properly on a mobile device like iPhone. Please can you clarify how we can resolve?

Best wishes, IOTM

purethemes

Hi

please open a private ticket on my support forum http://purethemes.ticksy.com/ with login details to your wp-admin, I’ll check what’s wrong.

Default-user

Great! Thanks, just submitted the ticket. Best wishes.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello. Nice theme. I’m enjoying working with it. There’s one thing I’d like to change though, and can’t figure out how. I want to change the display of an image with a caption back to the WP default style with a border and gray background color. What do I need to change to do this?

purethemes
Hi, you need to put that code to Custom CSS box in Theme Options:

.wp-caption {
    background: #fff;
    border: 1px solid #f0f0f0;
    max-width: 96%; /* Image does not overflow the content area */
    padding: 5px 3px 10px;
    text-align: center;
}

.wp-caption.alignnone {
    margin: 5px 20px 20px 0;
}

.wp-caption.alignleft {
    margin: 5px 20px 20px 0;
}

.wp-caption.alignright {
    margin: 5px 0 20px 20px;
}

.wp-caption img {
    border: 0 none;
    height: auto;
    margin: 0;
    max-width: 98.5%;
    padding: 0;
    width: auto;
}

.wp-caption p.wp-caption-text {
    font-size: 11px;
    line-height: 17px;
    margin: 0;
    padding: 0 4px 5px;
}

and remove each ’.wp-caption’ definition from style.css

Default-user

Thank you!

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years

Hi there,

Nice theme good work.

I have a couple of issues…

1. Since I upgraded to the latest version today I am finding that some elements will not appear in the same page (using Page Builder). For example on one page I have both The Team and Testimonials and now the Team section will not display – the data in WP is still there and fine.

2. I have turned off the Search in the header but in mobile/phone view the icon reappears?

Thanks in advance for your help!

David

purethemes

Hi

ad1. Please open a private ticket on my support forum http://purethemes.ticksy.com/ with login details to your wp-admin, I’ll check what’s wrong.

ad2. That’s actually intentional, if you wish I can remove it for you on mobile view also

by
by
by
by
by
by