325 comments found

mjm201 Purchased

I love the theme but we are having trouble with two items,

1. In Internet Explorer on Windows 7 the slider background images stretch horizontally.

2. Our usual FB social plugins are not working, is there a FB plugin you recommend wit this theme.

Default-user
mjm201 Purchased

we have use 4 different computer and same IE 11 version it came out same stretch background images

Default-user
mjm201 Purchased

Hi just want to know if there are possibilities if on IE eleven that needs patches or screen sizes just to view this right? http://max.maxaudience.com/~therapym/ before the sliders were stretch. although we though it was fix already until someone said it the images where still stretch so I speculate the IE eleven version

purethemes

Hi version 1.1.2 of Astrum was just released, it includes latest RevolutionSlider (2.4.3 – it’s in astrum/plugins/revslider.zip) so try to update it, maybe that will help

Hi. Really like your theme. Very easy to use.

There is one thing though. My client works on his own. I would like to use the Team Block on the page builder but it gives space for 4 team members how do I shorten the width to 1 team member so there is not white space on the right hand side? I changed “Limit” from 4 to 1 but this did not change anything.

Many thanks. Rod

purethemes

Hi, you can just resize the block? Or you want to have one full width element? In that case it’s not possible, but you can just re-create similar using html

Hallo, i have one answer: the embed video are responsive ? i see this page http://themeforest.net/item/astrum-responsive-multipurpose-wordpress-theme/full_screen_preview/5643402 does not seem …. Thanks Nice Theme +++++++

purethemes

Hi, you gave me link to demo preview page, there’s no video there, please close the ThemeForest frame with the cross in top right and then you could get correct URL

purethemes

And there’s this plugin https://wordpress.org/plugins/responsive-video-embeds/ that could help

Update 1.1.2 is available

includes latest RevolutionSlider (don’t forget to update it!) and fix for WooCommerce 2.1.5

Hi, i need to add to portfolio some social buttons like these in this pic (top right): http://imageshack.com/a/img543/8382/324k.jpg It’s possible? I can’t find any plugin to show me in the portfolio, many thanks & great work!

purethemes

Hi!

This sure is possible, but I’m afraid it’s not built into the theme and would have to be modified especially for you and it’s not part of support. Thank you for understanding! Cheers!

I’m using astrum theme with wpml plugin and all pages disappear and I can’t edit and translate it.

purethemes

Hi

please open a private ticket on my support forum http://purethemes.ticksy.com/ with login details to your wp-admin, I’ll check what’s wrong.

I was editing the widget php for footer and the site crashed, everytime I try to sign in on the browser it just appears blank! Help!

purethemes

Hi just replace the file widgets.php with the original one, you’ve probably made some mistake there in code. Also, you don’t have Purchased badge, if you want to receive any support buy the theme first, or post comment from account you’ve used to buy it.

On my page builder I have testimonials and blog posts built into the home page but nothing is showing up…. I have 4 active testimonials and 2 blog posts? What am I doing wrong? Here is my url shop.eastcoastembroidery.com

purethemes

Hi you are currently using Avada theme and it’s not my so I can’t help here ;) But my guess with Astrum is that you had outdated version of RevolutionSlider, that cause the problem with some elements in Astrum

Hi, I want to buy the Astrum template, I must buy the Revolution Slider license too?

Thanks

purethemes

Hi! No, Revolution Slider is already bundled with the theme.

Default-user

Ok thank you, I’ll buy it.

purethemes

Thanks ;)

Hello, is possible change the size of the subtitle in the pages of the portfolio? I need smaller size than the title. Thanks so much :)

purethemes

Add to Custom CSS in Theme Options: #titlebar span { font-size: 13px; }

Hi There,

Is there a way to display more than 3 items on the [clients_carousel] shortcode when using 3/4 of the page. It looks like there is space for maybe 4-5 to display?

kind regards, chris

purethemes

Hi, could you show me URL to your page where you have it?

Why I can not see my questions on the support page and why I do not get support? After very poor support about new revolution slider and frustrating debugging where i need to hit apply (on the home page or on the theme options page) to get new slider working now i have similar problem with AJAX enabled portfolio. Arrows which are the navigation between portfolio items does not working anymore after updating the theme. Also, I have maybe 8 rows of portfolio items and when i choose lets say some from 5th row the page does not go on the top automatically where the item is shown so somebody can guess that link is dead or portfolio item is empty. I ask for help few days ago end still no answer.

Hi There,

I was checking out my website, to see if it is still up-to-date. All of a sudden i saw that my portfolio galleries aren’t working anymore:( In stead on a single client portfolio page it show just an image and the description. Don’t know what happened, pleasee help me to make my slides/gallery work again on a single portfolio page! This is the link for an example: http://www.nomorechaos.nl/portfolio/dinghy-coach/

cheerss

Default-user

Never mind got it working again. I think some settings changed when i updated the theme. Anyway all works fine again so sorry for asking!

cheers

Hi again,

This time a real question, i have been using qtranslate perfectly on your theme. But now it doesn’t work correctly anymore. Have you set the portfolio page settings different on the editor or something? This is a link: http://www.nomorechaos.nl/es/portfolio/. If you click on one of the items, it should come out in English en the Title should come out once. I think there has been a setting change and because of that it’s not working any more i don’t know.

any ideas??

cheers

Default-user

I think i know where the error lies. If i enable my: Enable AJAX loaded portfolio. The slider works, but i stay on the same page and so only see the dutch text. (the page needs to reload to go to an other language). If i disable: Enable AJAX loaded portfolio, my gallery slides don’t work on my single portfolio page. Could you give me the code, so the slide Does work but i don’t use the AJAX loaded portfolio?

cheers

Default-user

any ideas??

Hi. I bought this theme and thank you.

My question is … how can i put the code from google analytics in the settings?

I wait your help

purethemes

Hi, there’s no place in theme for this, you should install this plugin http://wordpress.org/plugins/google-analytics-for-wordpress/ it offers much more than simple place to put analytics code.

Hi,

Just bought the theme (love it) and the revslider activation section in plugins is not accepting my item purchase code?

I am using the one on the license certificate. Is that correct? It’s just not accepting it.

Thanks

purethemes

Hi, this is for buyers of standalone version of Revolution Slider, in that case it’s bundled version with theme and there’s no special code for it (the one you used is for Astrum theme as whole)

Hello!

I’m interested in this amazing theme. I have the next questions:
  • Does this theme include the woocommerce license? or it’s “just compatible”? I’m interested in selling courses, downloads and susbcriptions using paypal
  • I would like to set my website “multilanguage”. Does the theme supports widgets/Sidebars to set the WPML widget for fast language change?
Thank you so much.
purethemes

Hi

WooCommerce is free plugin, there’s no need for license. You have to only pay for premium support from WooThemes if you wish.

Generally it is WPML compatible, we’re currently know about one issue with AJAX portfolios that doesn’t work on WPML, but we’re in process of fixing it.

Thanks!

Hi! I bought this theme and there is a problem: Fatal error: Call to undefined function define() in /index.php on line 14 site: www.smaragd.in.ua Can you help me please?

purethemes

Hi Are you sure it comes from the theme? There’s no ‘define()’ function used in Astrum index.php, or in any other template file.

tdillon Purchased

Hi, I also just bought this theme. Installation worked just fine but I’m getting an error when trying to install the required theme plugins. It’s saying the download failed and I’m not authorized. Any thoughts?

purethemes

Hi

please open a private ticket on my support forum http://purethemes.ticksy.com/ with login details to your wp-admin, I’ll check what’s wrong.

Hi there,

didn’t get any response to my ticket from 7 days ago, you must be busy, because normal you give great service! Don’t know what i did, but it seems to be working again, so no problemo!

cheerss

purethemes

Hi, I’m sorry but I can’t find it, did you submit it on my support forum? http://purethemes.ticksy.com/

Default-user

Hi there, Sorry for my late response! I just submitted a ticket on your support forum, so hope you can help me out, because not everything is working still.

cheerss

ruby

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