An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by purethemes

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from purethemes:

Hi!

We are currently providing support for our themes using our support forum on purethemes.ticksy.com

Pre – sale question. Support ticket system is available to buyers only (purchase code is required to submit ticket) but if you have any pre-sale question, please use contact form on my profile page http://themeforest.net/user/purethemes or the comments section below theme.

Support includes:

  • Responding to questions or problems regarding theme and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions

Item support does not include:

  • Customization and installation services
  • Support for third party software and plug-ins

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How can I update the theme?

You have two options.

1. Go to http://themeforest.net/user/USERNAME/api_keys/edit and generate new API key, then paste it to your wp-admin -> Appearance -> Theme Options -> Update form. You should get notice in WordPress dashboard about new version of theme, and it should give you option to auto update it. It make take some time (up to 8 hours) to show up

2. Just download theme again from http://themeforest.net/downloads , extract it, and using any FTP manager (like Filezilla) upload theme folder to wp-content/themes/themename to overwrite old files.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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