An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, purethemes, will respond to buyers’ questions and provide limited support through the following contact form.

Additional information from purethemes:

Support includes:

  • Responding to questions or problems regarding theme and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions

Item support does not include:

  • Customization and installation services
  • Support for third party software and plug-ins

Please include in your message URL of your website and if it is possible and necessary admin login and password (you can create temporary admin account for me) – it will speed up resolving the issue. Thanks!

Support is provided Monday – Friday in various hours I’ll try to do my best to reply as soon as possible, but it might sometimes takes up to 48h to get reply.

Please sign in to contact this author.

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How can I update the theme?

You have two options.

1. Go to http://themeforest.net/user/USERNAME/api_keys/edit and generate new API key, then paste it to your wp-admin -> Appearance -> Theme Options -> Update form. You should get notice in WordPress dashboard about new version of theme, and it should give you option to auto update it. It make take some time (up to 8 hours) to show up

2. Just download theme again from http://themeforest.net/downloads , extract it, and using any FTP manager (like Filezilla) upload theme folder to wp-content/themes/themename to overwrite old files.

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.

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