An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, AVAThemes, will respond to buyers’ questions and provide limited support through the following contact form.
Additional information from AVAThemes:
Our Knowledgebase has all the information you need to get started as a buyer of our themes. The Knowledgebase Center has tons of videos, tutorials and demos available to help you with your theme. Just type in your question and go!
If you did not manage to find the answer in documentation and still require assistance, please contact us directly via live chat or support ticket.
Once you submit your Support Case you will receive an email notification, which includes your Support Case reference number and the approximate length of time it will take us to contact you in regards to your Support Case. Please save this email for your reference.
Our live chat support is available Monday through Saturday from 2AM – 3AM EST & 9:30AM – 10:30AM EST. When you visit our knowledge base, the “Chat With Us” link will appear at the bottom of your screen! Our live chat support is available for fast access of users and answering general, sales and light technical issues. If your computer is smoking, that is NOT a light technical issue. Please, mind, if the question is too specific, you may be asked to open support ticket for further detailed investigation and check of our tech engineers.Support for our items includes:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
- Support for third party software and plug-ins
- Customization and installation services
Please sign in to contact this author.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.