An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by ThemesDepot

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from ThemesDepot:

I provide a dedicated support ticket system to streamline support requests and better serve you.

Support requests are processed on business days from 8:00 to 17:00 (GMT 0.0) [normally] within 24h (even less) in the order they were received. Support request sent during weekends/holidays will be processed on Monday/the next business day.

Free support includes and it is limited to:

  • Responding to questions or problems regarding the item and its features.
  • Fixing bugs and reported issues.
  • Providing updates to ensure compatibility with new software versions.
  • Really small tweaks, such as simple CSS or JS questions. Nothing that takes more than a few minutes.

Support does not include:

  • Customization and installation services
  • Support for third party software and plug-ins

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How To Translate the Theme ?

Please follow the documentation or the online tutorial here http://support.themesdepot.org/forums/topic/tutorial-updates-on-translations/

Is it possible to add Facebook Login/Registration to the theme?

After activating the plugins i get a blank page or an error, what do i do?

This is an issue caused by an old php version running on your host you need to contact your host and request an update to php 5.3+.

Users can’t upload images from the front-end, how do i fix it?

Please update the theme to at least version 1.1.3, the bug has been fixed.

Do you have any working site using this theme for showcase?

ThemeForest authors do not have this kind of data. There’s no way for a ThemeForest author to know where a buyer is using the theme, unless the buyer itself decides to share his own website with me.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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